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Reviews (210)
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All reviewsthe room was nicenice hotelone nightflat tvbar and restaurantreception staff arerooms are largebusiness tripcity centreper nightminute walktubduvetwardrobetoiletriesconnectionminibar
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Reviewed June 2, 2016

We have stayed at this hotel twice now, both times the staff have been very welcoming and friendly.

The rooms are clean and well presented.

The location is very handy for us as we are normally traveling through Germany, we will definitely stay here again.

  • Stayed: May 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank peteJ27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 2, 2016 via mobile

I enjoyed my stay at Mercure hotel, the rooms were really clean and spacious. The staff at the hotel was also very helpful and conpetent, they all helped woth every request i had. The only weak point was the breakfast, which is really overpriced for what it is.

Stayed: June 2016, travelled on business
Thank rivieramaya12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 22, 2016

This hotel is in the upper average range of hotels you can find on business trip. Room size is OK. Breakfast and diner quality is pretty good and staff is dynamic. Price/night was a bit high but this was certainly due to an important fair in Hanover at the same time.

Stayed: January 2016, travelled on business
Thank Orel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel K, Manager at Mercure Hotel Hannover Medical Park, responded to this reviewResponded January 25, 2016

Dear Guest, thank you for having taken the time to rate your last stay at Mercure Hannover Medical Park. I was pleased to read that you enjoyed your stay with us and appreciated the service of our team. It would be a great pleasure for us to welcome you back to our hotel in the near future. Best regards your Team from Mercure Hotel Hannover Medical Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 18, 2016

Our visit to Hannover clashed with one of the many exhibitions and was impossible to book a downtown hotel. The Mercure, near the Medical Hochschule, was just about OK in terms of access to the city centre. We had arrived by train and took a taxi from the Hauptbahnhof (€20). Thereafter we used the light railway (line S4). It's an 8-10 minute walk from hotel and takes about 15 mins. The trains run about every 10 mins and the fare is €3.40 single.

The hotel was warm and comfortable although on arrival the lift broke down. There are two lifts so our inconvenience was minimal. Our rate did not include breakfast. It would have been €18 each and we reckoned we could do better in the city centre. There are two spacious coffee shops in the Hauptbahnhof adjacent to the main information desk where you relax over a good breakfast while watching the world come in and out of the station.

On our last morning the power failed in our room. Mrs Scott had started drying her hair, so was stuck with wet hair. We reported in person to reception who promised to send someone along. (No one else in the hotel seemed to have suffered an outage, so we suspect that a fuse had been tripped but the fuse box wasn't in our room, unfortunately, so we couldn't try resetting it.) No one came to fix it, no one called to tell us what was happening (or not happening) and there still no electricity when we checked out 1 hour + later.

As we checked out the receptionist was very apologetic for the lack of any action.

Nonetheless, the acid test of good service is the reaction when something goes wrong. On this account, I rate the overall service as poor.

  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank JohnScott48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel K, Manager at Mercure Hotel Hannover Medical Park, responded to this reviewResponded January 25, 2016

Dear Guest, thank you for taking the time to tell us about your experience at the Mercure Hannover Medical Park. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincere apologies. I am sorry about the poor reaction of our staff regarding the power failure. It is our goal to make your stay always the most comfortable one. We appreciate your sharing your concerns, and we do hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Your Team from the Mercure Hannover Medical Park.

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Reviewed July 2, 2015

Situated close to the motorway this modern hotel is in a quiet and peaceful location with free WiFi that works! The staff are all fantastic and the rooms are large with comfortable beds. The food is delicious with the breakfast being outstanding. I will stay here again.

  • Stayed: June 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Timothy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel K, Manager at Mercure Hotel Hannover Medical Park, responded to this reviewResponded January 5, 2016

Dear Guest, thank you for having taken the time to rate your last stay at Mercure Hannover Medical Park. I was pleased to read that you enjoyed your stay with us and appreciated the service of our team and the location of the hotel very much. It would be a great pleasure for us to welcome you back to our hotel in the near future. Best regards your Team from Mercure Hotel Hannover Medical Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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