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4 - 9 of 365 reviews
Reviewed March 15, 2018

Even by ibis standards this is not a very inspiring place. Located close to a motorway exchange, at the edge of the industrial zone of a non-descript suburb of Dortmund. The room size is sufficient, the furniture standardized ibis equipment. My room was very warm, even though the heating was switched off. Opening a window is not a good idea, though, because of the deafening traffic noise. The lady at the reception seemed not to too happy to receive guests, judging from her expression, even though she was efficient enough. Her colleague in the morning was friendlier. The bartender was friendly, but had very limited skills. Breakfast is from pre-fabricated ingredients, the coffee nearly undrinkable. On the positive side, all appliances in my room worked well and it was clean. Internet was ok, too. On the hole, the price level seems too ambitious for what is offered.

  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Reiner H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded April 11, 2018

Dear guest,

we appreciated being your hosts and thank you for your stay.

Your feedback and remarks are important to us for improving quality and service.
My apologies that you missed a warm welcome at arrival. Our service and the
attitude of our employees always was one of our strengthes.
I understand that the room temperature influences a good sleeping comfort
and I regret that you felt rooms to be overheated.
A good coffee is very important in the morning. We will check how to optimise taste.

Best regards,
Your Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 18, 2018

Typpical Ibis i'm afraid. The hotel is outdated, with huge stains on the carpets in the staircase. Friendly staff and the rooms are, although old, are clean. Breakfast is not worth the 15 euro you pay for this service, and the total room price of 127 euro is not worth the price if you look at the quality you get back.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank FransHeijmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded March 5, 2018

Dear guest,

thank you for staying with us and for taking the time to write a review.

We are pleased that you have been satisfied by our service.

My apologies that we have not renewed the carpet in the few frequented stairways yet.
In 2017 we have just finished refurbishment of our rooms, lobby, bar and restaurant.

Our breakfast offers a huge variety at a price of 11,00 EUR per person.
We put it to a maximum of value for our guests offering specialties like a waffle baking station.

I regret that we have not met your expectations.

Best regards,
Your Hotel Manager

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Reviewed October 4, 2017

A nice hotel. However we had to wait 2 minutes before we got served at the front-desk. It took us 5 min to get a bottle of water at the bar. The room was clean but very clean decorated. Really nothing on the wall. A boring place for business people to just sleep.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank efinet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded November 3, 2017

Dear guest,

thank you for your stay and for taking the time to give a feedback.

I appreciate that you have been satisfied by our quality. But please accept my apologies for the wating time at the bar. This seems really a bit too long in case there was no business. We will investigate how to make the rooms more comfortable and put some additional decoration on the walls.

Hope to see you again next time.

Best regards,
Your Hotel Manager

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Reviewed August 22, 2017

Hotel looked quite old, sink wasn't working properly. It wasn't very clean, there was a hair in the bath. However beds were very comfortable so we had good nights sleep.
Price wasn't high but we had to pay parking fee and city tax what was not stated at the booking and made hotel more expensive.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 633ewas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded September 20, 2017

Dear guest,

thank you very much for your visit and for taking the time to share your feedback
with us.

Please accept my apologies that cleanliness has not been perfect. We will follow up for improvement.
As we know all taxes and extras should be indicated on the booking websites.
I am sorry for any misunderstandings and inconvinience.

It is nice to read that you enjoyed the comfort of our beds and we appreciated being your hosts. Looking forward to your next visit and our chance to show our improvements.

Best regards,
Your Hotel Manager

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Reviewed August 18, 2017

Beware that the low price on the site is free of charge I've never paid in other ibis in the same area but here I paid,
This is incorrect because many of us are willing to do some km more if it is convenient, and then pay parking where there is no fence and nothing around.
Do you want to be in the middle of nowhere?
You can see it from Google Maps

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank angeloo167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded September 20, 2017

Dear guest,

thank you for your stay and for taking the time to share your feedback with us.

I apologise if the fee caused any inconvenience or misunderstandings. We try to provide you with a good service and an inviting environment. Thank you for supporting the maintenance of the parking area by paying that fee.

Of course we are a bit outside from the city but with easy connection to the motorways A40 / A45 as you can see on Google Maps.

Looking forward to be your hosts again.

Best regards,
Your Hotel Manager

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