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All reviews nice hotel train station mini bar family room good size water pressure one night stay walking distance old town three nights city centre clean rooms on foot free wifi breakfast buffet frankfurt airport elevator
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9 - 14 of 818 reviews
Reviewed May 8, 2018

Except the poor & unprofessional attitude during check in it was a good and comfort stay. During my stay for three nights house keeping provided a very quick and perfect service.
Parking fees was very costly.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank MagdyE135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 13, 2018

Had a long 3 weeks stay here for work, pretty satisfied with everything. Breakfast is okay, however if you were to eat the same thing everyday for 3 weeks, perhaps some new menu would be good. Pretty quiet and comfortable place. Recommended if you want to be near the town and the train station.

  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank michellecclok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 11, 2018 via mobile

Upon entering the hotel sadly you have the unpleasant and overpowering Novotel signature scent , which is totally unnecessary.

The reception staff are very knowledgeable and friendly and quick to check in guests .

On the ground floor you have the bar and bajazzo restaurant which serves breakfast lunch and dinner. The bar is reasonably priced , staffed by friendly bar tenders.

The basement has fitness and a pool and sauna.

The guest rooms are a good size and have comfortable beds but use continental quilts.

The bathroom is a good size and has a full size bathtub.

The only draw back in the bedroom is the lack of ironing facility and this is located in the ironing room.

Also worth noting that room service has been extended to round the clock which is a bonus

Stayed: September 2017, travelled on business
1  Thank nathanuk1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 26, 2018

We stayed in this hotel for three nights attending a meeting in Mainz. Located 1,5 km away from Mainz downtown... but on the other hand it is at a short distance of Mainz central station. The room is big, clean and it provides a comfortable bed. The walls seem to be soundproof enough to block noises from the corridors and from outside. A safe box is found in the wardrobe.
The main issue i found was the irregular water pressure during the shower time. Very hot water, almost scalding and in a few seconds ran very cold, almost frozen. So every time i had to have a shower was not a pleasant moment.
Breakfast was ok, a couple of fruit juices offered, not freshly squeezed. Pastry, breads and cold meat available. Sausages and german style breakfast is served too.
Wifi is fast and need to be accessed through a registration. It needs to be re-checked every 24 hours.
The staff is polite and plain friendly.

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Geena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 24, 2018

Staff at Check in is very friendly and efficient. As a Gold Member i got an upgrade without the need to ask for it. The Breakfast lady behaves more like a bouncer. The bed/pillow were probably quite new and comfortable. However everything else shows lots of wear and tear, bathtub etc. has broken off pieces, table was cracked, carpets full of stains, especially in the corridor. Probably clean but it just doesnt look and feels clean. All in all, the place needs to update fast. I wont be back till they renovate the location.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank RolandZug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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