We had booked 2 rooms with non-refundable deposits via Booking.com but my elderly mother unfortunately fell and broke her hip, making any future travel unlikely. Although the hotel had clearly stated this deposit was not refundable, they did work with Booking .com to make an exception for us. I predict this helpful attitude is evident in all of their service to guests. Kudos also to Booking.com and their very helpful agents. Additional advice; buy travel insurance whenever you deal in nonrefundable fees, just in case.
- Official Description (provided by the hotel):
- If you visit a castle you rightly expect something special. At Eckberg you will find the unforgettable charm of an historic castle complex set in a wonderful park landscape, coupled with the individual services of an establishment run in a personal manner. The 15 acre park combines the Hotel Schloss Eckberg and Kavaliershaus an absolute gem. As a guest you can choose between reserving your exquisite room in the main building of the castle on the steep banks of the river Elbe or staying in the Cavalier House, idyllically located in the park. ... more less
- Reservation Options:
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