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“Even out of season a lovely hotel” 4 of 5 bubbles
Review of Gran Hotel Elba Estepona & Thalasso Spa

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Gran Hotel Elba Estepona & Thalasso Spa
Ranked #5 of 36 Hotels in Estepona
Certificate of Excellence
chesterfield england
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Even out of season a lovely hotel”
4 of 5 bubbles Reviewed 12 March 2012

We visited for just a weekend and found the hotel clean and well maintained (they were repairing the outside pool during our stay). we were able to use the indoor pool which was warm & pleasant and also had access to the spa pool. Thr room was large, clean and beds were comfortable. Bathrobes and slippers were also available. Breakfast was fine, but i should imagine in season there would be a lot more choice. All in all a good stay.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank awayfromhome01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBAESTEPONA, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review, 1 May 2012
Dear Client

First of all a very kind and sunny regards from Elba Estepona & Thalasso Spa

Having read your comment regarding your recent stay with us and while I am very glad to learn about your positive comments. Thank you very much !

It will be a big pleasure for all of us to welcome you once again, please do not hesitate to contact me on the occasion of any future visit.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,585 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
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English first
Madrid, Spain
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 February 2012

We have stayed at this hotel a few times and have always enjoyed it. The rooms are very spacious and all have views of the Mediterranean. What we enjoy most is the stretch of beach in front of the hotel and the friendliness of the staff, especially Ana in the restaurant and Pepa in reception.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank PATRICIO F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBAESTEPONA, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review, 1 May 2012
Dear Client,

Thank you for taking the time to share your experience at Elba Estepona & Thalasso Spa

Having read your comment regarding your recent stay with us and while I am very glad to learn about your positive comments. Thank you very much !

At Elba Hotels we strive to provide a unique experience to each client, therefore your opinion is very important to us.

It will be a big pleasure for all of us to welcome you once again, please do not hesitate to contact me on the occasion of any future visit.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
salisbury
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 9 February 2012

Had this hotel paid for by brother as wedding anniversary present. There was no buffet restaurant as advertised. You only had the a la carte menu. After a long day we needed more to eat than a plate of meat or sea food with a 1/4 of a piece of veg and cold potato.Neither of us eat much meat or fish. The waiters were really nice and offered to cook us something but couldn't make them understand we just wanted a wholesome meal, it made us feel very uncomfortable. We are used to the usual 5 star holiday buffet menus where you can pick a little of everything so if you didn't like one thing, you had something else to eat. We paid £245.00 extra for a suite where the heating in the bathroom didn't work, the jaccuzi was broken and the complimentary fruit was all mouldy. The swimming pool was too cold to use and you had to book for the spa. Water was £5.00 and drinks astranomical. Nice hotel, far too overpriced and out of the way so you could not walk to any bars or restaurants.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank nesquicksalisbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBAESTEPONA, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review, 1 May 2012
Dear Client,

Thank you for taking the time to share your experience at Elba Estepona & Thalasso Spa. We are sorry to hear that your stay with us did not meet your expectations.

At Elba Hotels we strive to provide a unique experience to each client, therefore your opinion is very important to us. We have taken all appropriate measures to address the inconveniences you encountered.

Again, thank you for sharing your impressions; it gives us the opportunity to improve and offer you better service on your next visit.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 16 December 2011

We were on our way to Gibraltar and originally planned to stay a bit closer, but as we drove along the strip of hotel after hotel in Estepona (and area), we thought we would just try a random one that looked beautiful to see how much it would run us for a night. I believe we paid in the area of 140-150 Euros, including a beautiful, full breakfast. We got a reasonable price as it was definitely the off-season, but we felt we got our money's worth.

The hotel itself was quite opulent, as are the rooms. Our room did not disappoint, and we had a beautiful balcony overlooking the sea (and Gibraltar). We drove to a nearby town to have wonderful Thai food (at a remarkable price) and returned to have a restful sleep.

A highlight was definitely the breakfast, with fresh squeezed OJ and an omelet station, among many other options.

We would return, but I would be frightened to know what the costs would be in the high season!

Room Tip: ask for oceanfront.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank LJshep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBAESTEPONA, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review, 1 May 2012
Dear Client,

Thank you for taking the time to share your experience at Elba Estepona & Thalasso Spa

Having read your comment regarding your recent stay with us and while I am very glad to learn about your positive comments. Thank you very much !

At Elba Hotels we strive to provide a unique experience to each client, therefore your opinion is very important to us.

It will be a big pleasure for all of us to welcome you once again, please do not hesitate to contact me on the occasion of any future visit.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
76 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed 28 November 2011

I have given two stars to this hotel but I think I am being very generous.

First of all, note this hotel is advertised as 5 stars Grand Luxe. Considering service standards and facilities, this hotel should be given 3+ stars at the most.

On my arrival hotel was under reparation. Service is literally at 3 stars standards or lower: only one person in reception (quite impolite) plus one bellboy (even worst: from 2nd day of my stay the bellboy was in sick-leave). I had been promised a garage but once there they told me the garage was available but access was too narrow for anything bigger than a medium-sized car. Since there was no other parking alternative I left the car to the bellboy to park in the garage but the day after I found the front of my car scratched.

Cleanliness-wise, I regret not to be able to say anything positive neither: on my arrival I found a smelly shock a previous customer had left behind, and overall cleanliness was poor. Besides since the room was generally quite wear-off, overall feeling was unpleasant wrt cleanliness (e.g. bathtub looked dirty since it was scratched in different places which left you doubting whether this was dirt or a defect).

Service at the restaurant was as frustrating as the rest. Ages till get served, quite impolite personnel, not to mention a limited menu.

Rooms are wear-off although quite ample. Unfortunately walls seemed to be very thin since I could hear almost everything from rooms beside mine and had to suffer during all my stay a very noisy family with children hosted nearby.

Bar at the pool is service-wise as the rest of the hotel, and variety and quality wise even worst.

Pool area is very crowded and you better go early in the morning to grab a seat or you'll not find a spot near the pool if you wait until you're done with your breakfast.

Pool is so crowded for two reasons: 1) pool and surrounding area is small, 2) the beach is simply terrible: a 3 mts strip of black powder with stones. Warning: never go into the water without proper shoes or your feet will be damaged.

On the plus side I can just barely mention the spa: quite big and well served. Do not expect though complementary bath clothes (caps, shoes, swimsuits, etc) or price included in your room rate.

In summary, I consider offensive (to say the least) to tag this hotel as 5 stars GL. It is a 3 stars + at the most.

I will never return here again and recommend you to look for alternatives nearby. Mark my words or you'll be dissapointed (specially if you are really looking for a luxury hotel: simply just do not go to this hotel or you'll regret it). The Kempinsky is just a few kms away and should be a much better option.

Room Tip: Avoid this hotel at all costs if you are accustomed to expect 4 or more stars standards from an esta...
See more room tips
  • Stayed July 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Meridio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBAESTEPONA, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review, 1 May 2012
Dear Client,

Thank you for taking the time to share your experience at Elba Estepona & Thalasso Spa. We are sorry to hear that your stay with us did not meet your expectations.

At Elba Hotels we strive to provide a unique experience to each client, therefore your opinion is very important to us. We have taken all appropriate measures to address the inconveniences you encountered.

Again, thank you for sharing your impressions; it gives us the opportunity to improve and offer you better service on your next visit.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 7 November 2011

We experienced this hotel at the weekend and it was great. We had a huge suite with a balcony, sea views and the room was luxurious, admittedly it is off season so it was excellent value, but I expect that with such friendly staff the experience is good all year round. There are some lovely touches here, for instance in the bathroom they pipe in sounds of the sea and the area is really large with separate shower and bath tub, and there were piles of big fluffy towels. The breakfast was all buffet but with food cooked to order in front of your eyes and all of a high quality. The only improvement could be that the pool area was not well lit at night and the water was too cold. The spa is in the basement of the hotel and quite spectacular, but separate to the hotel and you need to book ahead for treatments and ask about special offers. We will use this hotel again.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chunkymicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBAESTEPONA, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review, 14 November 2011
Dear Client,

Thank you for taking the time to share your experience at Elba Estepona & Thalasso Spa
Having read your comment regarding your recent stay with us and while I am very glad to learn about your positive comments. Thank you very much !

At Elba Hotels we strive to provide a unique experience to each client, therefore your opinion is very important to us.

It will be a big pleasure for all of us to welcome you once again, please do not hesitate to contact me on the occasion of any future visit.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalst, Belgium
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 October 2011

We stayed in this hotel in october, and we had a great time! The hotel is beautiful, and we had a fantastic view. There are 3 restaurants and several bars. The swimingpool is clean and there is also a swimingpool inside the hotel. We also liked the breakfast: a lot of choice and they even serve cava! The service is amazing. I didn't want to go back home.

Room Tip: All the rooms are great!
See more room tips
  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Liesemieken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBAESTEPONA, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review, 1 November 2011
Dear Client,

Thank you for taking the time to share your experience at Elba Estepona & Thalasso Spa
Having read your comment regarding your recent stay with us and while I am very glad to learn about your positive comments. Thank you very much !

At Elba Hotels we strive to provide a unique experience to each client, therefore your opinion is very important to us.

It will be a big pleasure for all of us to welcome you once again, please do not hesitate to contact me on the occasion of any future visit.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Hotel Elba Estepona & Thalasso Spa

Property: Gran Hotel Elba Estepona & Thalasso Spa
Address: Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680, Estepona, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Estepona
#3 Romantic Hotel in Estepona
#4 Luxury Hotel in Estepona
#5 Spa Hotel in Estepona
#5 On the Beach Hotel in Estepona
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Hotel Elba Estepona & Thalasso Spa 5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Gran Hotel Elba Estepona & Thalasso Estepona
Gran Hotel Elba Estepona And Thalasso Spa
Gran Hotel Elba Estepona & Thalasso Spa Spain - Costa Del Sol

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