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All reviews junior suite a la carte restaurants dressing area sea view half board indoor pool lovely hotel thalasso spa the general manager buffet restaurant lobby bar all inclusive package taxi ride kids club big balcony separate shower welcome drink
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Reviewed 4 weeks ago

My partner and I stayed at Elba for the second time and had another great stay.
The rooms were cleaned well every day, a great range in breakfast options and staff were generally very friendly.
Lovely to stay a little off-peak and enjoy the sea-view.
Will be back again next year we hope!

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank janeosullivan614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, La Dirección at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded 2 weeks ago

Dear Janeosullivan614,

Thank you for thaking the time to share with us your opinion about your stay in our Elba Estepona Gran Hotel & Thalasso Spa*****

We are delighted to read that you enjoyed your stay with us.

We hope to welcome you again next year,

Kind regards,

Management Deapartment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Arrived at hotel early let us in rooms as they were ready, nice welcoming drink nice touch, they got all our rooms together overlooking the Mediterranean loverly views, rooms are really good nice comfortable bed, nice balcony shower room and bathroom, breakfast choices pretty extensive and cooked to order, coffee machine not good not a good taste staff in general very good, room cleaned well every day.

Stayed: October 2018, travelled with friends
1  Thank W6508YMalanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, La Dirección at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded 2 weeks ago

Dear Alan J,

Thak you for sharing your opinion with us and other users on this big review platform.
We are glad to read that you did enjoy your holiday at Elba Estepona Gran Hotel & Thalasso Spa***** and our facilities.

Hoping to welcome you again,

Kind regards,
Management Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 10, 2018 via mobile

Food is extremely poor in terms of choice and if you have not paid all inclusive dinner is €40 per person! Not worth it!! I understand that your philosophy is to have great customer service, firstly get new chefs who know what they are doing when it's cooking time as our observation showed flaws in their food preparation and lack of choice and this list is so long that we don't have the time to tell you the rest. Where is the Spanish tapas in the Spanish restaurant they are doing French and Italian for two days now. Overpriced again and the service is not there. Very disappointing we are still here few more days to go. Real shame experience

Stayed: October 2018, travelled as a couple
Thank Pathfinder155469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded October 11, 2018

Dear visitor,

thank you for taking the time to publish a review on our hotel. As other Tripadvisor reviews show, our restaurant and kitchen staff are renowned for their friendliness and genuine interest in the wellbeing of our customers So far we have never left a guest unattended in any of our service outlets, however we like to apologize for any inconvenience if there was any misunderstanding or delay in our usual swift service.
We would welcome if you address any concerns about our food or service directly on the spot, this way we can ensure that we understand your request and can better adapt to your personal expectations.

Friendly regards,

Juan Manuel Galán
General Manager

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Reviewed October 4, 2018

Booked sea view room through Booking .com. The room was in the far corner of the hotel. Little or no view of the sea which I paid for,Shower Door strained. Door outside lock broken.No attention to detail.

Room Tip: Sea view rooms must have a sea view that is what you are paying for.
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 2, 2018

We have just enjoyed two weeks lovely holiday in Elba Estepona, our fifth visit..
This is a visually impressive hotel offering excellent space comfort and facilities in nicely kept gardens and right on the sea front. The out of town location may not suit everyone but we love to walk on the beach, East to Estepona Marina and onwards along Rada beach, or West to Duquesa Marina.
We were pleased to find the Hotel generally in nice condition but a few shortcomings still stop us giving a 5 Star rating.

At reception we received a Lovely friendly welcome with a glass of decent Cava. Front desk staff were helpful throughout our stay

We had room 408 which was very spacious and comfortable with lovely views, we love the large bathrooms here particularly the large walk in shower. The air conditioning did not cool the room, an issue we have never had before. A maintenance visit improved it slightly but the A/C never felt as though it was fully on.
Housekeeping was generally good but occasionally room was not serviced until late afternoon. Sometimes we did not get a full set of towels, mats, soap. Since there is only one room service per day this means if we showered for lunch there were no clean towels in the evening.

The cold breakfast options were excellent and compare favourably to other 5 Star rated hotels we regularly visit. For hot options the choice was not so good, just OK but not that appealing. The Scrambled Eggs and Beans trays were often drying up well before 8.30am. Some table clearers were a little too keen, pouncing on our plates almost before we had finished eating.
We did not try the lunch buffet but walking through the dining room, the spread looked very good. We never tried the evening buffet, not really our thing, we like the restaurants in Estepona.
We dined in both the Paris Roma and the Al Andalus restaurants, generally the food was good but not exceptional. Wines were remarkably cheap by international hotel standards. We especially enjoyed the option to have Sushi dishes on Saturday nights . However one of our Asian main dishes, was quite poor.
We still feel that the practice of asking diners to sign a blank piece of paper when they order, rather than when given a bill is unacceptable. We know the routine by now so always insisted on a copy of the bill, but newcomers could easily feel uncomfortable with this practice.

The Lobby bar was our favourite spot for a lunchtime and pre dinner drink. Prices are generally international level . On our previous visit we enjoyed being able to have a lunchtime snack here (free from smoking), this time we had to go downstairs to eat where most of the space is smoking. Since there are sandwiches etc. provided in the Lobby bar for the “all- Inclusive” guests we could see no reason for this rule and it did put us off having lunch as often as we would have otherwise. Some drinks on the bar list were never available and we had quite a few serving / pricing errors which we have never had on previous visits. Clearly there were a few “new” staff, who possibly need a little more time or training. Special thanks to Ericka, who never got it wrong, and provided top class service.

The upstairs pool is no longer adults-only but we found that not many kids went up there anyway so it is often very quiet. There are some maintenance issues at this pool including deck edging and tiles coming off, one shower never worked and the pool could do with a good clean in places.
The main pool is a lovely area. We have no problem with the Towel card system that some people seem to object to, but towels seemed smaller than before. The sun beds are not that comfy, (no mattress) and beware the umbrellas which can nip you badly if you try to adjust them up or down.
The kids pool looked great and is close to a large garden area.

We tend to like a reasonably peaceful and calm atmosphere on holiday, and would normally avoid all-Inclusive hotels. We are aware that Elba has an all-inclusive element but on previous visits we have never seen any signs of the undesirable behaviour that all-inclusive can sometimes bring. However late in this holiday one party arrived who certainly seemed to be on a mission to drink as much as possible and make as much noise as possible. We have met many all-inclusive guests here who do not feel the need to act like this so maybe an isolated incident.

Based on considerable experience in 5 Star hotels around the world we would rate Elba as a good 4 Star. It has the potential to be a genuine 5 Star but we recognise that raising the standard comes at a price. Elba is currently significantly cheaper than other 5 Star rated places we visit and although we would pay more for better standards we realise that others may not.
For now, overall it’s a very good value 4 Star that suits our main needs of location, comfort and cleanliness.
We will return.

Room Tip: High floors away from entertainment area have best views
  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank MonsieurTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elba Estepona E, La Dirección at Gran Hotel Elba Estepona & Thalasso Spa, responded to this reviewResponded 2 weeks ago

Dear MonsieurTT,

Thank you so much for taking the time to share your review with us and other holiday makers.
We want to thank you too the email you have sended, which it helped us to improve and making our best

Hope that the answer of your email have been well recieved and at the level of your spectations.

We want to thank you again all the opinions that you shared with us. We hope to see you soon at the Elba Estepona Gran Hotel & Thalasso Spa***** on further holidays.

Kind regards,


Management Department

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