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Reviewed June 21, 2015

the resort was very nice and have a unique feeling to it, the sea grill restaurant was great but a bit expensive. The room we had was a bit small not too small though but I guiess you get what you pay for although it wasn't cheap

  • Stayed: June 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank ppbino1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Director General at Puente Romano Marbella, responded to this reviewResponded June 23, 2015

Dear Guest,

Thank you for taking the time to share your recent experience with us. We are so glad you found our hotel a beautiful place to stay, and that you enjoyed the menu at our Sea Grill restaurant. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and it would be an honor for us to welcoming you back before too long.

Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 21, 2015

My husband and I have recently returned from our second visit to the Puente Romano and as always it was superb! Check-in was very quick and easy and we were in our suite within ten minutes of arriving.

We stayed in a Garden Suite which had just been refurbished so it was light, airy and very comfortable, especially the huge bed. Complimentary chocolates and sherry were in our room and nothing was too much trouble for the staff. The staff in this hotel are so obliging and will do anything for you, I did not find one member of staff from the chambermaids upwards who you could complain about. Breakfast as always was brilliant with so many choices there is something for everyone. Again great staff who were on hand to clear away plates and glasses the moment they were finished with and new ones replaced immediately.

There were a few changes around the Plaza Village with a new restaurant, the Thai Gallery. This place is fabulous and well worth a visit and again the staff are very helpful and welcoming. Glen the manager is lovely.

The beauty of this hotel is all the restaurants on site from the Sea Grill on the Beach Front which is brilliant but expensive (all fish is expensive these days, so not a criticism) to the restaurants around the Plaza Village. You can also visit the Marbella Club which is just next door if you fancy a change.

Marbella Centre is easily accessible as you can walk there along the sea front in about 30-40 minutes at a stroll. You can also get a taxi from the hotel up to Puerto Banus for a bit of shopping and a look around the marina.

It should be said that this hotel is built like a village not a glass and chrome gin palace but that is the true beauty of the place, it surrounded by gardens, waterfalls, swans on the water. It is very classy but it is not flashy it has a more discreet feel about it.

This hotel has quick and easy to access wifi in all rooms and around the hotel, pool etc so if you need to stay in touch it is very easy. Once again thank you to all the staff and management we will be back!

  • Stayed: June 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank JAH152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Director General at Puente Romano Marbella, responded to this reviewResponded June 23, 2015

Dear Guest,

Dear Guest,

Thank you for your wonderful review. Its of great pleasure to read such positive feedback, we take great pride in our location in Marbella and the facilities we have to offer our guests. Our famous botanical gardens and all the new restaurants and some newly renovated rooms are something that make the Puente Romano special, and to hear our guests enjoy these brings great satisfaction. All our staff work hard to bring our guests the best experience possible, therefore I will be sure to share your lovely comments about our standards of service with them. Thank you for your loyalty and it will be a pleasure to welcoming you back before too long.

Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2015 via mobile

Absolutely fantastic!
Staff fantastic!
Room fantastic!
Food fantastic!

From the minute we arrived to the minute we left we were totally amazed by the whole experience.The room was 1st class the service was 1st class.Every member of staff attended to your every need with a huge smile(something that is very rare these days).Nothing was too much trouble.We were greeted a bottle of Champagne to help our celebrations which was fantastic!

Congratulations to all who work at this fabulous resort - well done!

Can't say anymore - we are going back in September!

Stayed: June 2015, travelled as a couple
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Director General at Puente Romano Marbella, responded to this reviewResponded June 23, 2015

Dear Guest,

Thank you for taking the time to write such a wonderful review. Its of great pleasure to read your positive comments, we take great pride in our resort and the facilities we have to offer our guests. All our team work hard to bring our guests the best experience possible, therefore I will be sure to share your lovely feedback about our standards of service with them. Thank you for having stayed with us and we look forward to your visit in September and if there is anything we can do to make your next stay more special please do not hesitate to contact us.

Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2015 via mobile

There is a definite feel of 5 stars to the Puente Romano Beach Resort, but given the extremely high price it doesn't really fit the bill completely. It's the small things - the beach isn't the nicest and the pools were still full of leaves at 9am for example. If you arrive in a car it's not particularly easy to work out what to do (maybe the guys stood on the door look at our hired Polo and assumed we were lost); parking is chaotic to say the least.

We stopped for a nigh for a special occasion - I guess if you can afford to stop longer you're not worrying about the €7 a (small draft) beer price tag. It a lovely hotel, but doesn't feel too well looked after.

Stayed: June 2015, travelled as a couple
Thank NinaTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Director General at Puente Romano Marbella, responded to this reviewResponded June 23, 2015

Dear Guest,
Thank you for taking the time to share your recent experience at our hotel. Although we recognize that you felt your stay was not perfect, we always appreciate well balanced comments and try to then improve our service based on our guests' opinion.
We would certainly like to learn more about that. If you would like, please connect with me at the hotel or via email. Your feedback is very valuable to us as we work to be better each and every day. We hope to have the opportunity to welcoming you again to the Puente Romano Beach Resort.

Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2015

just come back from a lovely break with friends at the Puente Romano marbella!! Arrival was very welcoming, rooms gorgeous with lovely glimpses of the ocean from our balcony. The hotel itself IS ABSOLUTELY BEAUTIFUL with stunning established gardens and little streams so the ambiance is superb! The hotel has quite a few restaurants within the resort and we all sampled some of the lovely food on offer at most of these, our favourite was the Thai…….just stunning food!! if I'm honest i wouldn't hesitate to visit the puente romano again in the near future as its just so relaxing but at the same time plenty on offer within the resort…..an unforgettable weekend away…. well done puente romano!!!

Room Tip: all rooms within our group were lovely
  • Stayed: June 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank lisawhite21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Director General at Puente Romano Marbella, responded to this reviewResponded June 23, 2015

Dear Guest,

Thank you very much for taking the time to leave such a kind comment and share it with all of us. We are thrilled to hear that you enjoyed your stay and appreciated our facilities, I was so happy to share your thoughts with my colleagues. We pride ourselves in providing great service and experiences to our guests. We are proud of the Puente Romano’s location and all it has to offer, especially the new addition of Thai restaurant and our Six Senses Spa. We are pleased to have managed to make your weekend break a memorable one and hope to have the pleasure of welcoming you back before too long.

Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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