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Reviewed February 11, 2018

A very nice place with all you can want with a special occasion holiday in the sun. the restaurants and bars are excellent with both service and food. but it all goes with a higher than normal price, hence the special occasion label.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded March 2, 2018

Dear guest,

Thank you for taking the time to share your opinion with us. We are so happy to hear that you enjoyed our resort, which truly makes a perfect location to celebrate all sorts of special occasions.
Your positive comments motivate the whole team to keep working with commitment and deliver 5 star deluxe service. We hope to have the pleasure of hosting you again in a very near future.

Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 10, 2018 via mobile

This resort is perfect for family with as many kids as u have, the more the better, as the resort is full of places, many pools tucked here and there, with a cafe or bar next to each selling ice cream, two kids club, one of them for babies just next to one of the pools so u can have the older kids swim while u sit with the baby inside and see the pool through the glass. There is another kids club bigger one but not at a pool, it’s the main kids club. U can ask earlier for a nanny service during the day if u want to go swimming and drinking with ur hubby. There are walks and like small water canals all the way the resort, so even having a walk with a scooter is cute. U don’t need to go out of the resort, if u stay for like 5 days, u will be fully entertained without the need to go out, after 5 days u will start to be bored and want to see something g outside. Ice cream everywhere and so like 70’s summer scene from a movie, all kids will love it.
As for parents, I advice hiring a nanny at night sometimes so u can go to chirringuito (am sure I spelled it wrong) as it’s a very nice place for u and hubby to have drinks and dinner nice music, nice view of sea, on the sand, and if it’s early evening u see bikers going right and left very active dinner and romantic same time. We arranged the nannies with the hotel.
However, if I don’t take the big rooms u won’t be comfortable with kids, we moved from a small room to a big suit with kitchen, this changed our stay totally to the better.
One problem is: house keeping were so lousy, they refuse to speak any English, nothing, not a word, only Spanish, they don’t even try to make an English word, or maybe they just don’t know any English word, we ended up talking in sign language with house keeping all way through, also, they never came to clean the room except if we called and complained, we would ask for cleaning, go out all morning and afternoon, to come and find the room as it was untouched, very uncomfortable. So make sure u stress in cleaning the room every time before u leave, and better if u call before coming back to check if it was cleaned, especially if u have a child, as we had many days to go out again for an hour so they clean because as everyday they forgot.
Other than the housekeeping and the high prices, it’s a really fun resort.

Stayed: August 2017
1  Thank judeksa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded February 16, 2018

Dear guest,
Thank you for taking the time to share your opinion with us. We are very pleased to hear that you found our resort fun, hospitable and kids-friendly. Your positive feedbacks motivate the whole team to keep working towards excellence. We would also like to thank you for your constructive comments about the housekeeping; it is extremely important to us in order to enhance our services and our guests’ experience. Your satisfaction as our valued guest is our top priority and we rely on your opinion and suggestions to improve our quality on a daily basis. May you visit Marbella again; it would be our pleasure to welcome you in our resort.


Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 6, 2018

The hotel is gorgeous, inspired in an Andalusian "Pueblo Blanco", with a tropical garden crossed by springs and wooden bridges.
The service was fantastic, with a very fast check in, including the choice of a cup of cava or a coffee while waiting. We were upgraded into a junior suite which made our stay even dreamier. I have to say, María at the reception desk was incredible! Very nice and helpful. The room was very spacious, nicely decorated and very clean, with a huge bathroom, including a hot tub, and a balcony overlookinfg the garden. The beds are very comfortable and we enjoyed a good night sleep. In the afternoon, the service came with courtesy water and chocolates.
The resort has a central square with lots of restaurants, including a two star Michelin called BIbo, in which we had a perfect dinner.
The breakfast room is located next to the sea front and it has got a lovely food selection, with fresh fruit, a variety of bread rolls, beautiful honey, fruit juice, real coffee, everything you need for an English breakfast, and a cook always ready to make you fried eggs or succulent omelettes.
You can enjoy a lovely walk on a 2 km promenade that takes you to the centre of Marbella. It was incredible to watch the sunset on the pier!
We stayed to attend the Davis cup and even if the hotel was busy, we felt spoiled!
To sum up, we had everything we could wish for, and more! We will definitely come back to enjoy the magnificient spa in another escapade...

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank aurora227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded February 12, 2018

Dear guest,
Thank you for sharing your sincere and detailed opinion with us. Feedbacks like this make us very proud and motivate us all to keep working towards excellence. We are delighted to hear that you found our hotel gorgeous, the service fantastic and our team helpful.
It will be our complete honour to welcome you back here in Puente Romano and we hope that you will enjoy our magnificent Six Senses Spa and other facilities that you have not been able to enjoy during the Davis Cup.
Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

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Reviewed February 6, 2018 via mobile

The hotel is very comfortable. They look after their guests like anything. As the hotel was hosting Davis cup, we were given vip treatment. They gave us champagne for breakfast. The welcome goodies include bottle of Rioja, bread, chocolate and Black Olive chutney.

Stayed: February 2018, travelled as a couple
1  Thank giriraj77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puente Romano M, Director General at Puente Romano Marbella, responded to this reviewResponded February 12, 2018

Dear guest,
Thank you for taking the time to share your insights with us, we appreciate your direct feedback. It makes us really proud to know that you found the hotel comfortable and that you were treated with extreme care.
Our guests are our top priority and we are always committed and dedicated to deliver an unforgettable experience.
Should you return to Marbella, we will be more than happy to welcome you again.
Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2018

What can i say!! Everything in this collection of hotels is absolutely amazing. From the service to the music to the people and the ambience, to the landscaping design of the entire. the place makes you feel like you're in wonderland. Every corner of the place makes you feel like you're in another world. I had an amazing time here and i will go again and again!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank fatousidibeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Director General at Puente Romano Marbella, responded to this reviewResponded February 5, 2018

Dear guest,
Thank you for sharing your opinion with us. It makes us truly happy and proud that you found our resort and its ambience amazing. Your positive feedback inspires the whole team and motivates us all to keep working hard to create life lasting memories.
We hope to welcome you again in the near future.
Best regards,

Jorge Manzur
General Manager
manzur@puenteromano.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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