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1 - 6 of 83 reviews
Reviewed October 3, 2019 via mobile

Mum and I have just returned from our annual 5 day Marbella mini break and after 8 visits we love this hotel just as much as ever. It is spotlessly clean, the staff are friendly (special mention to Maria on reception who is so lovely), the cleaners do a fantastic job and the fact that you can book half board for little more than bed & breakfast and take this at lunchtime leaving you free to sample the wonderful restaurants in resort at night is an added bonus :)
The location is fantastic - so close to both Orange Square and all the quirky shops on the pretty narrow winding streets, and also the beach front. It’s like 2 different resorts and holiday in one.
At the time of year we go the rooftop pool is often quiet so it’s great for chilling in the sunshine! The hotel does get very busy especially at breakfast - usually with Spanish nationals on escorted tours - so it can be a bit like a bun fight if you go first thing! The food is typical 3 star and very Spanish (lots of fish) with enough choice to satisfy.
There is free WiFi though it doesn’t work in the pool area it is very good and fast enough
Rooms are comfortable and functional and have benefitted from the refurb in 2017/8. Still lots of storage space which many hotels seem to be lacking these days. The only thing we can find to complain about is that the air conditioning seems to have taken a turn for the worse and isn’t very powerful at all! Might not be the most pleasant in the height of the season. The hotel is on quite a busy back street so the view from the balcony isn’t the most scenic but floor 5 or higher you can see the sea. Gets the sun all afternoon until sunset which is perfect.
I get quite upset when I read negative reviews as this hotel is like our 2nd home, we feel so comfortable here. However it is a 3* and not everyone’s cup of tea. For us we think the location, value for money, free WiFi and rooftop pool is second to none and would not dream of going anywhere else. We got back yesterday and I have already enquired for Sept 2020 :)

Date of stay: September 2019
Trip type: Travelled with family
1  Thank vikkiivale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico L, Gerente at Monarque El Rodeo, responded to this reviewResponded October 7, 2019

Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and really pleased by your trust in our hotel, is the best reward to our job.

We hope to see you again in 2020 !!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 24, 2019 via mobile

Location brilliant. Room basic but very clean . Went half board . Could just about make a decent meal up though , but wouldn't starve. Loved the rooftop pool area, could do with a bar up there though. For the price would stay again

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Djuk73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico L, Gerente at Monarque El Rodeo, responded to this reviewResponded September 30, 2019

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2019

We're just back from a week"s stay at the hotel and here is our honest but dismal review. The hotel Is centrally located in Marbella but because of the location it has no grounds. The neighbourhood is a maze of congested, noisy and busy streets. There is no view from any of the floors other than of adjoining buildings.

The swimming pool is on the top floor. This is a very desolate affair. There was some green matting at the side of the pool and a few plants that looked like they were about to expire. The water in the pool looked rather green and we could see that areas of the grouting between the tiles at the bottom of the pool were discolored with mould. The instructions said to shower before getting in but we think the reverse should have been the requirement. Needless to stay we didn't use the pool.

Our bedroom was the same size and layout as hotel rooms the world over. However, it's condition was far from unexceptional. In the bathroom there were numerous cracked and dirty wall tiles. Also, some floor tiles were broken. Crikey, even the wash handbasin was cracked. One of the ceiling lights was hanging by its wires and the towel rail was broken. Continuing this couldn't - care - less approach characterizing the hotel there was a large picture on the wall over the bed that was lopsided because the bracket was broken. There was only limited selection of UK television channels - one actually the BBC World News. The safe cost 17.5 E for the week which we think is pretty much extortionate and more than we have ever paid before.

We had read reviews complainIng about the noise resulting from thin walls between the bedrooms and had discounted it as being a minor inconvenience. We were wrong as the noise Is a serious problem. Quite literally we heard everything. Doors banging, taps running, people using the toilet, people talking and their television. Quite literally, we were woken up all night, every night and were tired in the morning. It really was dire.

SpeakIng about dire brings us onto the catering where the hotel excels in plumbing new lows. The food was invariably running in grease and every day the chips were cold. The vegetarian menu lIterally was grated cheese on pasta - and I had to ask for that. Some of the plates were badly chipped and not fit for use. On several nights the tablecloths were stained even though they had just been put on. On some occasions there were no saucers and things looked pretty dire and like an old style transport cafe. There was just no attempt to add some of the basic facilities we and probably you expect to enjoy.

As you've probably guessed by now we would never even consider going back to this hotel. If you choose an alternative to the Monarque El Rodeo rest assured you will have selected a hotel that is far superior and much more likely to meet your expectations.

Room tip: Just avoId the place
Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank hemster1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico L, Gerente at Monarque El Rodeo, responded to this reviewResponded October 9, 2019

Thank you for taking the time to share your feedback, while I wish you had a better experience , we would be appreciated to be informed during your stay, (after seeking information with our staff, the mentioned complaints were not reported) so we would be able to change your mind.

The hotel is located in the centre of Marbella, this information is clearly displayed in every brochure and website, sorry if you were nod duly informed by your travel agent or your bookin website.

Pool water is daily checked by our staff and monthly by an external lab, both results are displayed in the pool entrance according to the spanish laws and available to every client.

Regarding the breakdowns in your rooms, please note that are checked by housekeeper before the clients arrival and daily by the mail, no report about similar problems has been kept, in that case you were offered a quick solution by our maintenance team or moving to another room if required.

Regarding the food, we appreciate your comments about the offer, but to help other reviewers, please also note that in every buffet (lunch or dinner) they wlll find :
- 3 ingredients to make your own salad
-3 mixed salad by our chef
-1 Daily pasta
-1 Daily rice
--2 different vegetables garnish

In case one of the mentioned dishes were not 100% for vegetarian , we were pleased to amend them according to your tastes.

We work hard to deliver and exceptional guest experience with a very good value for money, its appparent iin this case that we fell short.

Our apologies

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Reviewed September 5, 2019

This is probably the most basic hotel you'll find in the area, but the location is possibly one of the best ones! it's located in the middle of everything you need, short walks everywhere, from the beach to the old town, to the restaurants etc.. So I cannot fault this!

However, the hotel itself was basic, but very clean! Throughout our stay, you will see the cleaners all around the hotel making sure every inch of the place was being cleaned at all times, which was pleasing if you're staying there.

The room is basic, yet spacious. Standard decorating, which could do with a lick of paint to improve it. We did have a couple next door who seemed to have their tv on throughout the night, so we had to knock on the wall a few times because we tried to sleep and all we could hear was the tv!

The fridge wasn't working, so they put a massive block of ice to keep it cold, but didn't help much.

The roof top/pool - if they invested right, the place could bring more money in.. a huge space for a bar area, some music, colourful plants/walls. it was standard.

Food/Canteen... if you want tea or coffees, trust me, go somewhere else. It's awful and unbearable coffee.

Some of the dishes didn't have names, and you couldn't figure out what it is! 2 maybe 3 nights we realised the food is sometimes kept under the light for too long that goes into a weird colour, so we didn't even touch it. Food could definitely improve!

Date of stay: August 2019
    • Value
    • Location
    • Service
1  Thank CarlosSilva10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico L, Gerente at Monarque El Rodeo, responded to this reviewResponded September 9, 2019

Thank you for taking the time to share your feedback. We regret that our food did not meet your expectacions, we will do our best to improve it !!

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Reviewed September 1, 2019

Just returned from this hotel travelled with 3 children,16,10,6,fantastic location,everything in walking distance,so many bars and restaurants,and the old town is just beautiful. Hotel staff very friendly and spotlessly clean. No entertainment but with location didn't need it and food was very good, not a huge restaurant where there is that much choice you can't choose but what there is is very nice.Room was spacious with TV, and balcony was huge. Pool on top of roof was fab for kids,small so I could keep an eye out and was hardly anyone using it so always had a sunbed.
Would defo return.

Date of stay: August 2019
Trip type: Travelled with family
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico L, Gerente at Monarque El Rodeo, responded to this reviewResponded September 2, 2019

Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.

Best regards

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