Really not a happy customer, either Zen Hotes or Roc Lago hotel ruined my whole evening.
I booked this hotel online a week before going and they took my money instantly. Accepted the booking and I had confirmation emails and everything.
When I arrived at the hotel with my luggage they tell me it's fully booked and I must go to one of their partner hotels.
This was completely inconvenient for me and actually ruined my whole night as I was late to pick up a girl and then late to a show.
I was basically fobbed off in the end and was told I must apply for compensation.
I will not be stopping until I receive compensation.
- Free Wifi