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Reviewed April 28, 2017 via mobile

This place would get 5* for its location, decor and roof top bar, pool and view. Breakfast is nice too.

Unfortunately we had a few issues so it's not. To be fair and most importantly they got resolved quickly and to our satisfaction. They just didn't need to happen.

The worst was the room was not properly cleaned and so nappies were in the bathroom bin... took us two visits to the room to figure out what the 'damp' smell was.

The most annoying, the hotel hosted a wedding reception and had a band play by the pool. It meant the place was packed and no hotel guests had anywhere to sit. A) Just tell us it's happening so we don't come back looking for a relaxing early evening by the pool and can't, plus save a section for hotel guests only.

As I said they resolved the problems so we left happy.

The staff were also helpful to find us a shop to buy a memory card for our camera.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank evilC19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
María José R, Director de Recepción at Los Seises Sevilla, a Tribute Portfolio Hotel, responded to this reviewResponded April 29, 2017

Dear guest,
On behalf of myself and all the staff of Los Seises By Fontecruz , I would like to thank you for having chosen us for your stay in Sevilla, as well as for taking the time to post your comments on Tripadvisor.
We highly appreciate your comments, thanks to them we continously strive to strengthen the points that need to be improved.
I also would like to thank you for your kind comments about the hotel, breakfast and staff; be sure that I will share them with the entire team .
We take note of your comment on cleanliness and what happened in the pool area, and I will share it with the team, to take action and try to solve.


We hope to see you back soon in Sevilla. Please, remember that we are at your complete disposal.
Hoping to accommodate you in the near future .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2017

We were in Seville during Holy Week. Our rooms were very large, and very clean. Bathroom also nice size with hairdryer, magnifying makeup mirror, nice towels. The people at the reception desk werevery helpful. My only mistake was that I thought my breakfast was included in the price, but it wasn't. I thought it was a bit pricey 17 Euros. Although their coffee and continental breakfast was very good, I thought 34 Euros for 2 people is a lot. Also if you like to sleep late, the hotel is within earshot of La Giralda and you will hear the bells tolling - which I loved.
They have a rooftop terrace. It seemed nice but I was not there at night to see if anything was going on.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Isabel333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 15, 2017

I absolutely loved my stay at Hotel Fontecruz in Sevilla. My favorite amenity at this hotel was the rooftop bar and pool. The view from the rooftop was amazing. The drinks were strong and the pool was sparkling and comfortable. The hotel is also located centrally and is close to everything. We didn't need to use a taxi for anything. We just walked anywhere we had to go. The room was very large and the bed was very comfortable. The showers and bathroom were also very very nice. I would highly recommend this hotel to anyone visiting the city!

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Robbie V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
María José R, Director de Recepción at Los Seises Sevilla, a Tribute Portfolio Hotel, responded to this reviewResponded April 18, 2017

Dear Paul ,

It is a great pleasure to read your post ,thank you very much for your kind words and for taking the time to share your experience with us.
We are proud to know that you had a good stay with us and I am delighted with your comments about the staff; do not hesitate that I will share them with the entire team.

We hope to see you soon in Sevilla and welcome you again in our hotel.

Warm Regards,
María José Resa

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Reviewed April 15, 2017 via mobile

Ideal location to visit the city. Rooms are spacious but could be cleaner (dust on phone, dirty floors) and the shower could use a large separation wall or simply a shower curtain. Hallways are nice but a third of the lovely plants are dead. So was the one on our table at breakfast. The breakfast was ok, but the acoustics could do with some improvement.

Date of stay: April 2017
Thank loukejoke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
María José R, Director de Recepción at Los Seises Sevilla, a Tribute Portfolio Hotel, responded to this reviewResponded April 18, 2017


Dear Customer,
In my name and all the staff of Los Seises By Fontecruz, I would like to thank you for choosing us for your stay in Seville, as well as for taking the time to post your comments on Tripadvisor.
We greatly appreciate your comments, thanks to them we continually strive to reinforce the points that need to be improved. We hope to see you soon back in Seville. Please remember that we are at your complete disposal.
Hoping to stay again in the near future.
María José Resa
head of reception

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Reviewed April 11, 2017 via mobile

I never write bad reviews but seriously I've never experienced a hotel this bad. What a waste, the property has a lot of potential.

The hotel is dirty, run down

Check in, bell boy, breakfast all run by a bunch of amateurs.

2 girls at check in were really amateurs. They even forgot my card key! I realized when I went up to the room, they only gave me the card key sleeve with nothing inside!!

The breakfast OMG seems like was left there for days! We went down at 7 am (we should be the first ones) and all the pastries were half picked, the milk on ice tasted spoiled, the scrambled eggs left on the pans was disgusting. I tried to get a bowl for cereal and several of them were really dirty (had dried cereal stained on them still) Gross!

The room- bed is with a really cheap spring mattress you can feel the quality. The whole room, windows, bathroom everything is just dirty.

There is absolutely no water pressure. You can barely flush the toilet. The shower was ridiculous.

This seems more like a hostel than a 4 star hotel!!

I really regret booking this place because the rooftop pool looked great in the photos despite all the bad review.

But it's true. This is really really bad. I've traveled around the world - I pay $ 200 - 300 for hotels per night. But this is the WORSE one. This is like a 1 star hotel!

Date of stay: April 2017
Trip type: Travelled as a couple
2  Thank 405vivianc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
María José R, Director de Recepción at Los Seises Sevilla, a Tribute Portfolio Hotel, responded to this reviewResponded April 14, 2017

Dear Guest,

Thank you for taking the time to tell us about your stay at the Fontecruz Sevilla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Unfortunately, none of our customer complaint / suggestion records shows that you have commented on any of the inconveniences at the hotel reception.
Surely we would have tried to solve some of them.

At Fontecruz Sevilla, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,
María José Resa
Front desk manager

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