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“Stupid, rude, unwelcoming experience”

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NH Sevilla Plaza de Armas
Ranked #33 of 177 Hotels in Seville
Certificate of Excellence
Reviewed 6 August 2017

Terribly overpriced compared to like hotels such as Holiday Inn and Mercure, etc. Staff rude and unwelcoming, as if they're doing you a favour by letting you stay at their hotel. Unless you speak Spanish, you're in for a poor stay, because no one speaks fluent English.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 17 of 2,535 reviews

Reviewed 4 August 2017

This is a modern hotel that is well located in a city that can be easily traversed by foot as it is fairly flat and compact.
Rooms are well appointed, clean and well maintained. Breakfast buffet was excellent, great choices!
All the staff we met were helpful and pleasant, their recommendations for tapas bars in Tirana were very good.
We visited during a very hot period of July and would have appreciated the AC in the room to have been cooler than it was, but the swimming pool was a great help in cooling down after a hard days sight seeing.
An English speaking channel other than a news channel on the TV would be a good idea.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank KnJ9-2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017 via mobile

Great place to stay in Seville.Lovely rooms with air conditioning, beautiful rooftop lounge area with bar and swimming pool.central location,nice staff.Would have no hesitation staying here again.Will also look to stay in other NH hotels in future

Stayed: July 2017, travelled as a couple
Thank david o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017

Hotel is close to city center, fantastic breakfast buffet and rooms are nice & tidy. Swimming pool to cool down. Sightseeing bus is stopping behind the hotel. Supermarket also right beside. Can simply recommend this hotel.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Sandy3063179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

Visited during very hot July! Extremely clean and well located hotel. We could walk in any direction and find a good choice of restaurants. The main benefit was the great rooftop pool with lovely views over the city. We also generally returned for a late evening drink in the sky bar. Hotel room was fine, breakfast good in bright airy restaurant. All the hotel staff were very helpful and spoke good English. There was a lack of information in the room or in reception about the city itself. We asked staff for this who were helpful, and we booked hop on/off bus tour at discounted rare. However the bus tour was poor, very lacking in information as we drove round the city. We also did the boat cruise, which was also lacking in info, particularly compared to tours we have done in other Spanish cities

Room Tip: We stayed on Floor 4. It was very quiet and we were just one flight down from the pool
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank wendyw0061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

Friendly staff, comfortable, clean room and a great location. It was a pleasure to step into the lobby and be greeted by the friendly staff. I appreciated the water and lollies available to guests on arrival.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with NH Hotels
Thank Luis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

Positives
Staff: super friendly and soooo helpful. We had issue with broken glass to our (room 154) toilet door which the reception staff done their best to resolve. We left happy after a bad situation but hope door glass fixed before room used again

Breakfast: great variation and plentiful in supply

Location: 20 minute walk to Cathedral, but hotel area feels to be in a safe area. Supermarket right outside hotel

Transport: Airport Bus (€4) to the last stop (Plaza de Armas) and then a 5-min walk across the road or Taxi €25

Noise: worried given some comments on noise. We stayed 7-nights, and only 1-night was there sufficient noise outside and in corridor to wake us up. Overall okay.
Didn't hear other hotel guests when in our room

Communal areas: clean, tidy and fresh

Pool: hotel provides towels, small to dip your feet

Improvements
Swimming pool: much needed in Seville heat, but lacks enough available beds and umbrellas

Bar food: limited and standard fare for this hotel. Nothing special

Rooftop Restaurant: is not well advertised (lifts & reception didn't have menu available) so we didn't know if we wanted to eat here cause nobody could tell us what they cooked, so we didn't

Bedrooms: bathroom needs an upgrade. I hate shower curtains versus screens;
General room decor needs updating, floor scratched and furniture tired;
Shower powerful enough though was a shower-head over the bath rather than a walk-in shower

Cleaning: was not brilliant (not raised as broken glass more of an issue), but this does need closer attention as we had dirt that wasnt cleared away, instead 'moved' (swept) around the room's floor

Sockets: none by bed and not enough in the room

AirCon: awful, doesn't cope with what is needed. Mentioned to reception and didn't improve. Needs upgrading, whether on 12 or 6 degrees (yes you think 6 would be freezing, it wasn't) felt no real difference

Broken glass: as said door glass was broken and tape had worn off it had been like that for a long time. We found glass on the floor, whilst the hotel apologised and provided sufficient compensation it is bad that the glass had been left for clearly such a long time without being replaced. Hence why room 154 (and others) needs refurb


Overall, hotel needs refurb in bedrooms and bathrooms, more beds and umbrellas. Staff good though.

Restaurants: La Chala, Eslava & Petit Comite recommended

Stayed: July 2017, travelled as a couple
Thank JoEd2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andres C, Director General at NH Sevilla Plaza de Armas, responded to this reviewResponded 24 July 2017

Dear guest,

Thank you for sharing your very detailed experience on your stay at the NH Plaza de Armas hotel with the Tripadvisors users.

Your comments are very much appreciated and will take them into account to try to improve.

I hpe you visit us again and I am at your entire disposal for everything you need.

Best regards

Cristina Castillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Sevilla Plaza de Armas

Address: Marques de Parada, s/n | Plaza de Armas Area, 41001 Seville, Spain (Formerly NH Plaza de Armas)
Phone Number:
Region: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Seville
#14 Family Hotel in Seville
#21 Luxury Hotel in Seville
#42 Romantic Hotel in Seville
Price Range: $127 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Sevilla Plaza de Armas 4*
Number of rooms: 262
Official Description (provided by the hotel):
The NH Sevilla Plaza de Armas hotel in Seville is situated in the center of town, adjacent to the 1992 World Exposition Center. ... more   less 
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Also Known As:
Nh Plaza De Armas Hotel Seville
Nh Hotels Seville
Nh Hotel Seville

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