Just about a week ago we stayed in room 405 --top floor, very nice and spacious, with a little living room. Upon arrival there was no one to help us with luggage --only one front desk agent answering phones, doing check-ins and everything--, but I didn't mind. The guy was working his behind off, so why burden him with that?! We got a great room, so we were happy. But when sleeping time came... Well, it was windy, which isnt strange in Zaragoza, and apparently there were some lose "items" on the roof which obviously created a lot of noise making it difficult for us to stay asleep. The next day when I approached the front agent on duty, a female, she said that everybody heard the wind and that there was nothing they could do about it. I said, well, there seems to be some lose things up there, which obviously the other guests on the other floors didn't hea. But she refused to see my point andmkept saying tha everybody went brought the same. Well, I gave up. She later offered to switch rooms, but at that point I was done with her, disappointed,frustrated. What really bothered me was tha she didn't even say sorry, not even once, not even something close to it. Then later that day my partner spoke with another agent, and she did admit that there was something lose in the roof causing that noise, the hotel sign. She added that engineers couldn't fix it, only the people who installed it. That night it want windy s we slept well. But the previous night as a nightmare and that front agent didn't even care enough to say sorry. The hotel is nice, but my experience wasn't. Ah, our hallway had a really fol smell, like went to the bathroom right there.
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