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All reviews old town central location guggenheim museum taxi stand plaza moyua comfortable bed secure parking walking distance excellent shower minute walk the bus buffet breakfast wi fi clean rooms the air conditioning short stay one night stay
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Reviewed June 11, 2017 via mobile

Checked in for a six night stay and was asked if we wanted to pay upfront or on check out. We opted for check out as is our preference in case we encounter any problems.

4 days in to our six day stay and we return to find a letter in our room demanding part payment as we had exceeded a fictional 300€ credit limit that we was not advised of. We spoke to the staff on the front desk and believed this to be resolved.

5 days in to our six day stay we return to find that our key has been deactivated. Speak to the front desk AGAIN and it is resolved but this is becoming tiresome and the attitude of the staff leaves a lot to be desired.

Neither the booking confirmation or the receptionist at check in mentioned this totally made up credit limit. If they had we would have paid beforehand, but will now not pay till check out on point of principle.

Be warned if you are staying for more than a few days, you might encounter this problem.

Put a real damper on what was a lovely break with my partner

Date of stay: June 2017
Trip type: Travelled as a couple
Thank joe c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 5, 2017

Secure parking underground with lifts, Hotel itself is Ibis Clean tidy with helpful staff. Breakfast is standard Ibis and good. The room was clean & tidy with all needed for a stop. The shower pod was roomy and good. Next door are fast food outlets which unfortunately attracted rowdy uncontrolled kids kicking balls against the shops and around at people. All this let down the area on this one occassion badly, but not the hotel. The rest of Bilbao which was in walking distance was culturally interesting.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Nogtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 5, 2017

Arrived at 1 am to a professional, welcoming check-in. Room was adequately equipped, comfortable bed and with excellent shower. Would probably only work for a couple of nights due to room size. Next day breakfast was well presented and sufficient for a good start to your day. The staff were friendly and helpful. Hotel is situated 10 min walk from the main bus station via a pedestrianised walk through.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 19, 2017

Our first visit to Bilbao and Ibis was well located, economically priced, and provided great service for our four night stay in May 2017. Ibis made is easy for us to print our airline boarding passes when we needed them, too. Very friendly service all the way around. We stayed in room 516 which had a window to an inner courtyard and was quiet except for the building's fan noise.

Room tip: Room 516 was quiet and well maintained.
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
Thank 351gregoryh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 16, 2017

We stayed in Ibis Bilbao Centro for four nights during Holy Week in April. The location is quite good, and we just usually walked to Casco Viejo. Restaurants and groceries are near by. There is a taxi stand just across the hotel, which was convenient for us. Breakfast is adequate. The staff were generally helpful.

The room we stayed in was larger than the usual Ibis double room. I am disappointed with the cleanliness of the room, though. I have stayed in many Ibis hotels, and was always satisfied with the cleanliness of these hotels. When we checked in, the bathroom was dirty, and it seems that the drawers were not cleaned regularly, because when I ran a wet wipe through them, the wipe came out dirty.
When I called the attention of the cleaning staff, they rectified the situation. I believe, though, that cleanliness is a must and should be a given for any hotel.

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank marissa6255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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