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“Great Biz Hotel, Leisure Facilities are extra”
Review of Occidental Bilbao

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Occidental Bilbao
Ranked #12 of 42 Hotels in Bilbao
Certificate of Excellence
Reviewed 29 May 2017

Stayed here for a leisure break in May. The hotel is just 1km from the centre, next door to a metro stop. Getting to/from town is easy, and getting to the airport via taxi is very simple. We used both taxi and airport bus, both worked out great - the airport bus stops next to a metro station, so you then ride 3 stops to the hotel.

The hotel is very similar to a Marriott Courtyard-type experience. It's a business hotel, with clean rooms, hard flooring, tea/coffee maker, shower room. The bed was very comfortable, and the bathroom was amazing. Cleaning was excellent, and the room was restocked daily. The room has a wardrobe (open wardrobe), but no drawer storage, so storage wasn't great, but this is typical for a business hotel. You need to walk quietly on the floor, because it creates a lot of noise, and I could hear people walking around the rooms above us....you get used to it, but bring earplugs if you are a light sleeper.

The staff were very friendly, and efficient, they really did their best for us. The lobby area has a nice bar, with good wines (our barman was very generous and poured large glasses) and a selection of snacks and sandwiches. We didn't bother buying the breakfast, because the snack/light bites available in the lobby bar are just fine.

There was one surprise with the hotel - the leisure facilities. We booked this hotel because its advertising features the outdoor pool, and gym. Be aware that these are not part of the hotel, and owned by a separate firm. We were informed at reception that we would have to pay 8€ each to use the gym, I think there is a 20€ charge to use the spa/indoor pool. I had planned to have a relaxed city break, with some pool time, mixed in with sightseeing, but had to give up on it. It's not clearly called out on booking sites either, so be aware (I found the hotel on Expedia by searching for hotels with pools and gym). Had I known this I would have chosen a different hotel, located in the city centre. So, maybe make it more clear on the advertising, this is why I've given it a 3/5 instead of a solid 4.
All things considered, it's a good hotel, one I would consider for work though, rather than leisure. If you are visiting Bilbao, as long as you are ok walking around, then it's fine for visiting the city centre.

Room Tip: Try to get the top floor - that way you won't have any noise from rooms above you
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank gliceas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 May 2017

Dear Guest,

First of all ,thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

On the other hand we would like to thank you for your kind words towards our staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful.

Following your comments, we will check all the webs in case we need to add some more information.

Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

Best regards,
Cristina Gómez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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39 - 45 of 275 reviews

Reviewed 27 May 2017 via mobile

We booked this hotel because it had a pool. On its website it said the outdoor pool was open in season but didn't have exact dates.
I presumed it would be open on the 27th of May.
When I told the staff that I booked this hotel because of the pool and I was upset that it wasn't open, they just laughed and said I could go to the beach.
They only took the complaint seriously once several other guests complained.
I feel the reception staff were very flippant and I would not recommend this hotel. It's location is too far out of town.

Stayed: May 2017
2  Thank Cathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 May 2017

Dear Cathy,

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay with us. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

First of all I do apologise if someone of our team didnt give you the proper information about the outdoor pool. The summer season in the city usually starts on the 1st of june, this is the date where all the public and private swimming pools open for the season. This date always depend on the meteorology, that it is why until few days prior to june we can not confirm the exactly opening date. I am sorry for the inconveniences it might caused you.

Finally, we sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.

Best regards,
Cristina Gómez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017

Exceptional place to stay. Strongly recommend it. Staff is friendly and the service they provide is consistent. Amenities and location are just right. Clean rooms hotel decor and gym/Spa are worth staying at this hotel.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Barcelo Hotels & Resorts
Thank 734luis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 May 2017

Dear Luis,

Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

We hope you can visit us again in a near future and enjoy our service and premises.

Best regards,

Cristina Gómez
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2017

excellent hotel for a base to carryout a business trip, the hotel is clean and the staff excellent, parking is limited and not free. the food is very good but the menu limited, breakfast is very good and caters for all tastes, Wi-Fi is good I used it for business use and it was quick.

  • Stayed: March 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank 817smithm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2017 via mobile

Spacious room, good curtains and very comfortable bed. Walls a bit thin and there was an aerobics class or similar going on below our room. Pleasant staff. Spa is extra but great hydro pool. Location not bad 12 mins to Casco Viejo, 4 minutes to Santuxto metro.

Stayed: February 2017, travelled as a couple
Thank Abi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2017

Location very good, great facilities, food very good. Staff were very friendly and went out of their way to assist with any questions. Nice time of year to visit. Weather not to hot, so easy to walk around.

Stayed: September 2016
Thank DaveandChrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2017

Stayed there for three nights over new years eve and the transition from Holiday Inn to Occidental by Barceló. Great place for exploring Bilbao , which is a beautiful city on its own. Nice modern room and en suite , friendly staff , managed the transition well. Good breakfast, spacious lobby where drinks can be served from a nice bar. We stayed in a room on seventh floor and we could not hear no noise from the road. There is a gym in the hotel and outdoor swimming pool.

Room Tip: 7th floor room avoided noise from road. Parking is pricey and there is no direct left turn from the...
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  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Dendoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Occidental Bilbao

Address: Avenida Zumalacarregui, 40, 48006 Bilbao, Spain (Formerly Hotel Holiday Inn Bilbao)
Phone Number:
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Bilbao
Price Range: $93 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Bilbao 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Barcelo Avenida Hotel Bilbao
Barcelo Hotel Avenida
Barcelo Hotel Bilbao

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