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All reviews outdoor pool gym members metro station old town booked this hotel great hotel adjoining rooms great breakfast buffet hotel is modern city break lobby bar reasonable size nice bar open the window bed was very comfortable car parking clean rooms
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Reviewed May 27, 2017 via mobile

We booked this hotel because it had a pool. On its website it said the outdoor pool was open in season but didn't have exact dates.
I presumed it would be open on the 27th of May.
When I told the staff that I booked this hotel because of the pool and I was upset that it wasn't open, they just laughed and said I could go to the beach.
They only took the complaint seriously once several other guests complained.
I feel the reception staff were very flippant and I would not recommend this hotel. It's location is too far out of town.

Stayed: May 2017
2  Thank Cathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded May 29, 2017

Dear Cathy,

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay with us. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

First of all I do apologise if someone of our team didnt give you the proper information about the outdoor pool. The summer season in the city usually starts on the 1st of june, this is the date where all the public and private swimming pools open for the season. This date always depend on the meteorology, that it is why until few days prior to june we can not confirm the exactly opening date. I am sorry for the inconveniences it might caused you.

Finally, we sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.

Best regards,
Cristina Gómez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 30, 2017

Exceptional place to stay. Strongly recommend it. Staff is friendly and the service they provide is consistent. Amenities and location are just right. Clean rooms hotel decor and gym/Spa are worth staying at this hotel.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank 734luis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded May 5, 2017

Dear Luis,

Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

We hope you can visit us again in a near future and enjoy our service and premises.

Best regards,

Cristina Gómez
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 6, 2017

excellent hotel for a base to carryout a business trip, the hotel is clean and the staff excellent, parking is limited and not free. the food is very good but the menu limited, breakfast is very good and caters for all tastes, Wi-Fi is good I used it for business use and it was quick.

  • Stayed: March 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank 817smithm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 19, 2017 via mobile

Spacious room, good curtains and very comfortable bed. Walls a bit thin and there was an aerobics class or similar going on below our room. Pleasant staff. Spa is extra but great hydro pool. Location not bad 12 mins to Casco Viejo, 4 minutes to Santuxto metro.

Stayed: February 2017, travelled as a couple
Thank Abi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 13, 2017

Location very good, great facilities, food very good. Staff were very friendly and went out of their way to assist with any questions. Nice time of year to visit. Weather not to hot, so easy to walk around.

Stayed: September 2016
Thank DaveandChrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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