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Occidental Bilbao
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Reviews (381)
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All reviewsoutdoor swimming poolhotel is modernmetro stationold townlobby barreasonable sizecity centreclean roomsnice barwi ficouple of nightsbusiness tripshort staythe air conditioningconvenient locationbreakfast buffetgreat hotel
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30 - 35 of 381 reviews
Reviewed October 29, 2017 via mobile

Luxurious beds and great Wi-Fi and food. The Occidental was perfect for my weekend business trip and the staff were a great help and recommended some great restaurants and attractions.

Will be staying again next year!

Stayed: October 2017, travelled on business
1  Thank jake I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 27, 2017

Stayed at this hotel as we were visiting our daughter who was on her year abroad. Hotel in great location, lovely views of Bilbao but not great for those less able as there are a lot of steps down to the old town. Reception area fab and rooms were just as good. Loved having access to mini fridge and safe. Excellent cleanliness and room serviced every day. Bed was the comfiest hotel bed I have ever slept in - wonderful!!

Thank you for a lovely holiday and will definitely be back!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank SheenaB260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina G, Manager at Occidental Bilbao, responded to this reviewResponded October 30, 2017

Dear Sheena,

Thank you very much for your time giving us your nice comments.

The long way with stairs is one option to go to the city centre, but also we have the metro station 5 minutes far from the hotel. Do not miss the opportunity to use it during your next visit to Bilbao.

We are grateful to know that you have enjoyed the facilities of the hotel. We hope to be your choice of accommodation again in the city.

Best regards,

Itziar Ortiz
Management Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 26, 2017

We stayed as a city get away. We were expecting to have use of pool as described but didn't. Have to pay extra for spa which is good quality however it is not a day pass it is to go in once.
Food poor standard and not cooked. Burger was cold in the middle and raw, did take it back and tried again but then my meal was cold as took a very long time to come out as wanted to eat together. No apology but barman was shocked by the burger and how it wasn't cooked!
Corridor of the hotel had strong smell of sewerage which was off putting for a more expensive hotel. Wireless doesn't work as drops out and such low signal speed this could have just been on the lower floor.
Billiards table cues broken, when asked if they had anymore told they bought 4 in January so that's all they can do! So couldn't play.
Overall paid a premium for extra services but would have been better getting a cheaper central hotel as they actually have the same facilities despite what this hotel claims/shows as not all in use e.g outdoor pool.
Not worth using and better getting central hotel

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Pete R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina G, Manager at Occidental Bilbao, responded to this reviewResponded October 30, 2017

Dear Pete,

Although we sincerely regret your disappointment with your stay in our hotel , we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

I do personally apologise for the incident at our restaurant, the whole team makes a big effort in order to get our customer satisfaction and i am very sorry we didnt achieve it this time. We buy all our products in our corporative providers so the company and ourselfs can guaranteed the quality of the dishes we serve. We have already informed our team in order to pay attention to the way the food is cooked.

Regarding our WIFI connection, i would kindly ask you to let us know the room number your were allocated in order to check the system, and avoid this kind of incident in the future. Anyway we have already talked to our IT manager to check all the antennes.

Although as i said before, i do regret your disappointment with your stay in our hotel, but thanks to your constructive critics we already have our billiard table cues new.

Please be assured that your comments has been taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

Best regards,
Cristina Gómez
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 25, 2017

very nice hotel, very comfortable, excellent breakfast
people very helpfull at the front desk
rooms are ok and general infraestructure fine
probably far away from the tourist area which makes not so convinient to walk around

  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Santiago H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 15, 2017

The personell in the reception and in th bar were very unfriendly and not at all serviceminded. They made you feel as ig you were disturbing them when you wanted service. No smiles what so ever from anyone

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank brittmarye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina G, Manager at Occidental Bilbao, responded to this reviewResponded October 23, 2017

Dear Guest,

We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks.

It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.

We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.

Best regards,
Cristina Gómez
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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