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All reviews great location the river old town guggenheim museum open plan comfortable beds modern hotel great shower zubizuri bridge walking distance excellent breakfast short break major attractions excellent hotel minute walk reception desk city centre
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Reviewed 4 weeks ago

Wonderful property near old town and Guggenheim Museum. Staff very accommodating. Room very pleasant and modern, would recommend to anyone visiting Bilbao. WiFi a bit erratic inout room. Everything else worked wonderfully,

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Voyage14145273602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BilbaoNervion, Director General at Barcelo Bilbao Nervion, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you very much for sharing this great review of your recent stay at Barceló Bilbao Nervión. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Furthermore, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

We are also glad to know that you really enjoyed our unbeatable location to visit the wonders of a vacation in Bilbao.

Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Loved this hotel. Great room, fabulous staff and location, location location! It probably has the best fruit flavored water in the lobby that I've ever had! If you're a runner as I am, you just slip out the front door and the pedestrian way along the river is right there. And best of all, the Guggenheim is only 10 minutes away. We'll be back. Absolutely wonderful!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank WallyW942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BilbaoNervion, Director General at Barcelo Bilbao Nervion, responded to this reviewResponded 3 weeks ago

Dear guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.

Furthermore, we are happy to read that you liked and enjoyed the location of the hotel. We truly are in the centre of Bilbao having the Guggenheim museum, Old Quarter and main street 10 minutes walking from the hotel.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Barcelo Nervion is the hotel we always stay in when going to Bilbao because of its location, friendliness of the staff, and the convenience of having a parking just below the hotel.

This time around we had a suite, which is reasonably priced compared to suites we have stayed in, in other hotels, although the decoration is not exactly cosy. The issue was that the cleaning was not done well, the floor of all of the room was dirty, hairs on the floor, but the bathroom was what bothered me most. Hair in the sink, sink not cleaned well at all, parts of soap used by the previous guests still visible next to the sink. Finger marks on the doors, and all together really makes you wonder if it is a good idea to sit on the toilet. I always take thick heavy socks with me to a hotel to walk around the room and the bottom of the socks was full of dirt. Additionally, the windows, which have a view of the ria, do not hold out the noise of the street.

The normal noise from the street is something I can live with, but the noise coming from the cleaners on strike of the hotel on Saturday morning at 8am, waking us up, was more than I can take (drum, whistles...). I understand that the cleaning of the rooms is outsourced to a company called Constant ( if I am not mistaken) and that this company only pays max. 2,50 euro per room cleaned, reason why the cleaners are on strike. It is not directly the fault of the hotel, but it was extremely annoying to be woken up with the noise. I completely stand behind the motives of their strike but would have preferred they would have chosen another day ;) and for the hotel to chose better the company to which they outsource the cleaning services.

While doing the check out earlier than foreseen because of the noise outside and mentioning that the room was not properly cleaned, the reception staff handled this adequately by offering a reduction in the room rate.

All in all, we unfortunately will not come back. For the amount we pay at this hotel we will be looking for another valid option during our next stay.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank S0phietje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We thought the location was good, handy for most things. Our room was at the back of the hotel, top floor, and very quiet, just as we had asked for. The bed was really comfortable, bed linen very soft, huge thick bath sheets, plenty of toiletries, good hairdryer. Open plan layout for the bathroom. No issue for my husband and I but not suitable for 2 friends travelling I’d say. Breakfast was amazing. I don’t think there was anything missing from the buffet selection and it was all good quality. Coffee was a bit iffy but that is our personal taste. Bar area was fine for a quick drink, nicely made by Javier and we had a bar snack one night too which was okay. The reception area is large with a variety of seating and working areas and had some cold drinks available too. We really enjoyed our stay and would recommend this hotel.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank blackeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BilbaoNervion, Director General at Barcelo Bilbao Nervion, responded to this reviewResponded 3 weeks ago

Dear guest,

We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Bilbao Nervión hotel and we thank you for your kind recommendation to Tripadvisor’s readers.

Furthermore, we have taken good note of your observations related to the open bathroom. Nevertheless, we would like to inform you that we have also rooms with closed bathroom which can be requested during your reservation or at your arrival.

On the other hand, we would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests.

Finally, we are so pleased to know that you really enjoyed your stay with us and we look forward to serving you in the future.

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We booked a deluxe suite directly with the hotel. My several e-mails to the hotel prior to our trip were promptly , professionally and politely answered. Our room faced the river and although the view was partially obstructed by trees it was still a good view.
The room was quite large and nicely appointed with nice amenities ( linens, toiletries,water, coffee maker etc) . Slippers and robes were provided....something we have come to depend upon. The room was immaculate and the bed and bedding luxurious. The bathroom had both tub and shower and we took advantage of both.
There was good wi-fi and ample places to recharge. Climate control was also fine and easy to use.
The only thing I would have added was a turn-down service...an elegant and posh addition to any stay!
The hotel is quite large and our GPS brought us directly there. We had a big rental car and although at first we were told there were no available spots in the garage, a place was available. During our stay we noticed it was rare that parking was not available! Parking off-site would have been highly inconvenient.
After pulling up at the front of the hotel, we unloaded our luggage which was handled by valent service and brought to our room. We then parked in the ample garage ( not always the case in Spain!) and an elevator took us directly into the hotel.

Everything we wanted to see in Bilbao was within walking distance. When facing the river,turn left and we were in Old Town. We went there for tapas and dinner. Turn right and within a few minutes and a nice walk we were at the Guggenheim. Nice walking along the riverside!

The breakfast is massive! There is no item that we could have added to the buffet. Although the restaurant was a bit loud and chaotic on our first morning, the food areas were always perfectly kept and replenished. The next morning was much quieter.

One evening we did have nicely prepared drinks in the bar lobby and of course they came with some nibbles.

We found our stay at the Nervión all we hoped it would be and more.

Room tip: Definitely river facing room.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank RAD10977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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