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All reviews shaving kit old town nice hotel guggenheim museum minute walk walking distance quiet area tapas comfortable rooms mini bar city centre short stay large bathroom by foot pintxos bars excellent breakfast reception staff
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Reviewed October 26, 2016

The hotel staff is minimal and we had a very rough time of moving luggage in our very early departure. While a luggage cart was available,there are many steps involved that the cart could not avoid. Our room was located towards a side street in front of a large dumpster. It was very noisy late at night even though it was a weekday and even though I would have preferred to keep windows open due to not very good A/C, I had to close them due to the noise. Room and bath were just adequate. I walked to the shopping area, nice walk. Wifi was horrible, could not connect in room at all.

Room Tip: Keep away from side street view
  • Stayed: October 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSilkenIndautxu, Director de Relaciones con Clientes at Silken Indautxu Hotel, responded to this reviewResponded November 7, 2016


Dear Sandra,

We apologize if we have not satisfied you as much as we´d liked, the area in spite of being central, use to be in calm, and actually we´re not considered an special noisy hotel.
If there´s a next time, please do not doubt to ask for help at any time, not only with the luggage but with any kind of inconvenience that could disturb you, our staff would be at your disposal.
Wifi has been improved on the last week and now allows more speed and makes easy to navigate, hopefully there´s a chance for you to know.

Our best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 26, 2016

This hotel is in a great location, walking distance from Bus Station Terminus, Guggenheim Museum and The Old Town. Easy to walk to shops, bars and restaurants.
Room was clean, quiet and everything you could need, except tea/coffee facilities. Breakfast was lovely and staff were very pleasant and helpful. Would definitely use this Hotel again.

  • Stayed: October 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank AnnieCBanbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSilkenIndautxu, Director de Relaciones con Clientes at Silken Indautxu Hotel, responded to this reviewResponded November 7, 2016

Dear Annie,

Thank you for using Tripadvisor to know more about the stay of guest like you who makes us happy to continue with the pleasant work of making a trip to Bilbao unforgettable or at least as pleasant as we´d like, being a visitor and a guest of our house.

Of course, a pleasure for us to welcome you at anytime, no doubt that this destiny worths a second chance to know more about the city and its villages.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2016

This hotel is well situated with plenty of shops, bars and restaurants within easy walking distance. It is modern in décor with a restaurant, bar and cafeteria on the reception floor as well as a pleasant enclosed and covered outside garden area with tables where you can enjoy a drink. The rooms were adequate, not overly large or particularly well equipped but you did get a tv, a safe and an outside balcony. The bed was large and very comfortable and although our room overlooked the road outside, the room remained quiet with no traffic noise. Basic Wi-Fi is available free throughout the hotel and can be upgraded to a more premium service at additional cost for those that require this. The staff were pleasant and polite and the rooms kept very clean. Breakfast was buffet style, with hot and cold sections was quite adequate. All in all we enjoyed our stay in the Silken Indautxu and would use it again.

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank cunestu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this reviewResponded November 22, 2016

Thank you for using Tripadvisor to know more about the stay of guest like you who makes us happy to continue with the pleasant work of making a trip to Bilbao unforgettable or at least as pleasant as we´d like, being a visitor and a guest of our house.
Of course, a pleasure for us to welcome you at anytime, no doubt that this destiny words a second chance to know more about the city and its villages.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 30, 2016

The hotel is located in a nice quiet and safe part of the city. Only a few minutes walk to the Guggenheim museum.
Further away from the old city area, but walking distance.
The hotel is modern. Rooms are well furnished, decorated and clean.
Bathrooms are clean.
Good breakfast buffet.
Staff is polite and helpful.

  • Stayed: March 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 842dagw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSilkenIndautxu, Director de Relaciones con Clientes at Silken Indautxu Hotel, responded to this reviewResponded October 18, 2016

Dear Dag,

Thank you for your commet and opinion left, it´s a pleasure for us to have satisfied guest, staying among us. Confort , cleaness and of course staff are the three pillars of a good stay, We´ll keep working hard for the purpose of improve and maintenance the best of every service offers here at Silken Indautxu.

Our best regards

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Reviewed September 15, 2016 via mobile

With a group of friends 2 nights at this hotel. Rooms were very good , breakfast was ok. All staff very pleased to and helpful. Location was good.
I was 6th floor and only 1 lift working bit of a pain . Other thing car parking impossible and quite expensive per night at hotel

Stayed: September 2016, travelled with friends
Thank GaryTauchoAdeje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu Hotel, responded to this reviewResponded November 22, 2016

Thank you for sharing your time and leave your opinion. we keep on working to improve our facilities and best service.

Hope there a next time for us to have you as a guest of this house,

Best regards

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