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All reviews an industrial estate car park tea and coffee making facilities stayed here little bit comfortable beds restaurant opposite bar restaurant fresh fruit friendly welcome plenty of free parking decent size non smoking room excellent value overnight stop great shower croissants
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Reviewed July 3, 2018 via mobile

Stayed here for 3 nights. Quiet, lovely modern rooms, fairly good breakfast and decent WiFi. Parking right outside the hotel. It's opposite the bar/restaurant Aldaia which justifiably has very mixed reviews. There is a bus service right into the historic centre of Vitoria for €1.40 and this takes just 30 mins. According to the published timetable the first service into town is 1.30pm but this is wrong as there is an 11am bus which is ideal after a late breakfast (available until 10.30am).

Date of stay: July 2018
Trip type: Travelled solo
1  Thank GR20London_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia L, Director General at Holiday Inn Express Vitoria, responded to this reviewResponded July 4, 2018

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 22, 2018

Dear Inigo, you and Nathalie are really kind and helpfull receptionists. Congratulation! You welcomed has in a very nice way and answered to all our questions. Your hotel is well managed. Despite low cost our room was confortable and quiete and breakfast was fine too. You were right, Vitoria was worth a visit, we really enjoyed its athosphere! Thanks again, you really do your job in a top way!

Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Andrfranc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia L, Director General at Holiday Inn Express Vitoria, responded to this reviewResponded June 25, 2018

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 15, 2018 via mobile

Despite paying 90€ per night and expecting air conditioning it was heating to over 30c rather than cooling to 15c. The result was no sleep until 5am on a special trip through the area. I was told at 1130pm to get dressed ‘and come to reception to collect the window key!’

This cannot be a real holiday inn as the management was unprofessional acting more like a franchise with no corporate hospitality training.

There were a few other minor issues which made this a poor stay for me.

I recommend going to Burgos where I useually stay at nicer less expensive places.

The location is just off the motorway on an industrial estate. There is a reasonable cafe opposite. The towels were good as was the WiFi.

Date of stay: May 2018
Trip type: Travelled on business
Thank DXBTeesside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia L, Director General at Holiday Inn Express Vitoria, responded to this reviewResponded May 16, 2018

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

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Reviewed May 14, 2018

We have stayed in this hotel 3 times, as a stopover driving from the UK to Portugal. It offers great value for money and is clean and well equipped with very friendly and helpful staff and a really good breakfast ( fine for gluten free). We ate at the restaurant opposite ( the Aldeia) which is really great and also well priced.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Lynne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 12, 2018

I stayed here for one night to break up the drive from St Malo down to Spain, The hotel was easy to find and a warm welcome was received when checking in. The check in process was very quick and efficient. Rooms are a decent size and have the advantage of tea and coffee making facilities, which is included in the room price. The room was a little warm, but could not seem to adjust the aircon to cool the room down. Overall a very pleasant overnight stay.

Whilst the hotel does not have a restaurant, there is a bar / restaurant just across the car park which offers, a cafe, bar and restaurant.

I would definitely consider staying here again on my next drive down.

Room tip: There is a restaurant / Bar across from the hotel
Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank KyleGuernsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia L, Director General at Holiday Inn Express Vitoria, responded to this reviewResponded May 16, 2018

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Natalia Lasarte

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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