My 7 year old son was critically ill while we were in Majorca early last summer and after 2 weeks in hospital we were very lucky to be put up in Gran Melia Victoria.
The staff welcomed us with great concern and care and we couldn't have been better looked after during our stay.
The front desk staff took a personal interest in our situation and liaised with the insurance company directly.
The room service staff catered proactively for his special diet - the chicken burger was the most delicious thing he has ever eaten and I give it credit for his speedy recovery!
Every other member of staff we came across showed great compassion and the highest levels of customer service.
Our room was very comfortable with a great view of all of the comings and goings in the marina. I was worried that we might be disturbed by the nightclub next door but didn't hear a thing. The bathroom was luxurious.
Breakfast was excellent with an enormous range of delicious food.
The pool area looked very inviting.
We enjoyed late afternoon walks from the hotel along the marina immediately opposite, admiring all of the incredible multimillion pound boats.
We very much hope to return soon with the rest of the family to enjoy more of what this exceptional hotel has to offer. I can't thank them enough.More
- Free Wifi