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Craffwr
West Wales

Ideal for city break

Review of Hotel Saratoga
5.0 of 5 bubblesReviewed Aug 18, 2021via mobile
This modern hotel is located near Palma old town and within walking distance to the harbour. Just €15 for a taxi from the aerport. I must compliment the reception staff. They were very helpful and extremely polite. They also arrange taxis. Gracias.
The room was modern, large comfortable bed, air conditioning, fridge, hair dryer, towels, TV and complimentary water and bathroom shampoo/soap etc.
The hotel prvided luggage storage for early arrivals and late chechout. During this time we were allowed to use the pool outside and the one on the rooftop. Excellent views from the rooftop. These facilities are a blessing during a short city break like this. Towels are provided free of charge for pool/sunbathing use.
We stayed on a room basis only because there were plenty of places for food nearby. We also visited Portails Nous beach during our stay. Just around €15 for a taxi again and a clean sandy beach. I would recommend this hotel to anyone wishing to stay in Palma.
Date of stay: August 2021
Room Tip: Towels provided.
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Saratoga Review, Atención al cliente/recepción at Hotel Saratoga, responded to this review
Responded Nov 8, 2021
Dear Craffwr,

We would like to thank you for taking the time to write this excellent review and for sharing it on TripAdvisor.

Guests' feedback is really important since it helps us to know how our guests experience their stay with us.

Thank you very much for your kind and rewarding words.

We are delighted to read your warm recommendations and look forward to receiving you soon!

The whole Saratoga Team sends you kind regards,
Guest Experience Department
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 8, 2021

Stayed at this hotel three times now. Good location.

As usual booked a Deluxe Double room. Website clearly states these are "Located on the 5th and 6th floor of the hotel". On previous visits we had deluxe rooms on the high levels (can be noisy lower down). This time our 'Deluxe Double' room (215) was on the 2nd floor. In addition it had no Nespresso machine as advertised for Deluxe rooms.

Went to reception and spoke to Henry. He arranged a Nespresso machine and assured me room 215 was a Deluxe Double. I explained that it was not on floor 5 or 6 as the website clearly states. He said he was not aware of this and Double Deluxe rooms are throughout all floors in the hotel. If so please change your website.

If all Double Deluxe rooms are on floors 5/6 then we paid for a Double Deluxe but were given a Comfort Double. I replied to the official hotel review about this but one week later I have had no contact from hotel management. Please reply here for clarity for future guests.

Date of stay: July 2021
    • Location
    • Rooms
    • Service
3  Thank Kendal_Green
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Saratoga Review, Atención al cliente/recepción at Hotel Saratoga, responded to this reviewResponded November 8, 2021

Dear Kendal,
First of all, thank you for sharing your insights with us and for being your choice once again.

Regarding the accommodation, we would like to inform you that only our Deluxe Premium View rooms are located on the 5th and 6th floor, while all the Deluxe rooms are located on all the lower floors.

We are afraid it was a misunderstanding about the category chosen. We will be more than happy to help you to book the appropriate room typology for a future stay.

Thank you very much again and kind regards,
Guest Experience Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2021

We have been pretty much well received in this hotel but have to put a bad note on the wellness center : the massages are not of professional quality and the hostess is really not the most friendly we’ve seen. When the wellness center was full for the day she just replied she doesn’t have time, no more explanation, no offer to book later or anything. Her politeness was also of low standards..good hotel otherwise.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank 1benjaminp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Saratoga Review, Atención al cliente/recepción at Hotel Saratoga, responded to this reviewResponded November 8, 2021

Dear 1benjaminp,

Thank you for your kind review.

We are sorry you left with this unhappy idea of our Spa. We can assure you these are not our standards at all.

We really hope to welcome you again in order to show you our compromise.

Thank you again and kind regards,
Guest Experience Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2021

I own a boutique travel company in Palma and have a client staying at Saratoga in a couple of weeks. I have been in contact with the hotel staff regarding the rather complicated matter of securing a car rental for my client in the high season and they have been very accommodating, flexible and patient with our request. All in all, this is the best concierge service I’ve ever received from hotels here on the island and I’m very grateful to be working with them.

Date of stay: July 2021
    • Value
    • Cleanliness
    • Service
Thank Anna12345_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Saratoga Review, Atención al cliente/recepción at Hotel Saratoga, responded to this reviewResponded December 2, 2021

Dear Anna,

thank you very much for choosing Hotel Saratoga for your recent stay in Palma and for sharing your experience with us on TripAdvisor.

As you mentioned, we have a dedicated team and we are glad that you reworded them with your nice comment about "the best concierge service received".

We will be delighted to work with you for future common guests!

Kind regards,
Guest experience Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2021

We stayed for 2 nights and wish it could have been more! We work and live on a yacht based in Palma so value our time off very much. The whole process was smooth. The room was lovely, staff were very good. The ladies at checkout (sorry can't remember names) were super welcoming and we had dinner in sky bar twice served by Sebastian, he was a great waiter and very accommodating. The mushroom risotto was a winner and I had it twice during our stay! We hope to be back at some point. Thank you Hotel Saratoga.

Amy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 & Finn 🏴󠁧󠁢󠁥󠁮󠁧󠁿

Date of stay: April 2021
Trip type: Travelled as a couple
Thank A7899XFamyl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Saratoga Review, Atención al cliente/recepción at Hotel Saratoga, responded to this reviewResponded June 24, 2021

Dear A7899XFamyl,

Thank you very much for taking the time to write such a well-detailed review regarding your recent stay with us.

It is a real pleasure for us to know that our staffs provide an excellent service. Our guest satisfaction is our main goal so we are delighted to read your comments; the reception Team and Sebastion from the Skybar will be in love with your kind words!

We are delighted to know that you were satisfied with the mushroom risotto! :)

We will be pleased to receive you again on your next visit to Palma.

Kind regards,

Guest Experience Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2020

We were apprehensive in travelling under the present restrictions and health risks but need not have been concerned. The hotel looked after us in all respects and nothing was a problem. Although the buffet was not available breakfast was served in the sky lounge on the 7th floor. A good choice from the menu and service was fast and efficient. On several occasions we ate at the hotel's gastro bar on the ground floor. Food was very good and sensibly priced. I can recommend room 603 for comfort and views of the marina. City restrictions were adhered to by the local population so felt really safe. Most restaurants were open although more so from Wednesday onwards. All the shops were open which pleased the ladies.

Room tip: Good views from 6th floor
Date of stay: September 2020
    • Cleanliness
    • Service
2  Thank David N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Saratoga Review, Atención al cliente/recepción at Hotel Saratoga, responded to this reviewResponded October 3, 2020

Dear David N,

We would like to thank you for your well-detailed review and your kind words.

We are delighted to know that you had a pleasant stay.

Safety measures are never enough for us since we strongly work to make of Hotel Saratoga a secure and safe place.

We are pleased to read that you enjoyed our Gastrobar, as well as breakfast on the 7th floor and we look forward to receiving you again on your next trip to Palma.

Kind regards,
Guest Experience Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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