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All reviews rooftop terrace old town afternoon tea and cake vivaldi suite individual hotel jacuzzi bath free bikes special hotel breakfast room evening drinks a stones throw star hotel narrow streets restaurants and shops perfect location quiet street lovely room
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Reviewed September 16, 2018 via mobile

What a fabulous find in an amazing place lost for words from the friendliness the moment we arrived,the attention to details ,welcome drink straight to our room,afternoon tea and cake,the staff on the rooftop,eating and drinking watching the water and the world go by and the views -Wow

Date of stay: September 2018
Trip type: Travelled as a couple
Thank LovelyLady13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palaciocasagalesa, Director de Relaciones Públicas at Hotel Palacio Ca Sa Galesa, responded to this reviewResponded September 25, 2018

Dear guest,

First of all, many thanks you for your excellent review of your stay at Palacio Ca Sa Galesa.

It's really a pleasure for us that you positive evaluate it. Our building, a palace from XVI in the city center, helps to visit walking the city and rest confortable. We really apreciate your comments about the staff of the hotel, they always do their best for make your stay special and unforgettable.

Thank you for choosing us for your stay in Mallorca and we will be praised if you will choose us again.

Many thanks and kind regards
Palacio Ca Sa Galesa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 3, 2018

We had four magic days at this romantic and beatiful hotel. The building is som special - the art is so beautiful, the rooms great and the staf kind,friendly,helpful and professional. And this is before we have mentioned the location - right by the cathedral, in the middle of everything. Being served breakfast on the rooftop was a real pleasure - sometimes with a couple of galsses of cava as a suprise. We will return anytime!

Room tip: ask for a room in 2nd floor
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Kirsti Ø
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palaciocasagalesa, Gerente at Hotel Palacio Ca Sa Galesa, responded to this reviewResponded September 6, 2018

Dear Mrs Kirsti,
first of all, many thanks you for your excellent review of your stay at Palacio Ca Sa Galesa.
we really apreciate your comments about the staff of the hotel, they always do their best for make your stay special and unforgettable.
It's really a pleasure for us that you positive evaluate it. Our building, a palace from XVI in the city center, helps to visit walking the city and rest confortable and we hope you enjoyed our spa services.
The rooftop is a perfect place to enjoy having breakfast with the seaviews, relax with a cocktail, cava all the day long, and for the special Sunset moment.

Thank you for choosing us for your stay in Mallorca and we will be praised if you will choose us again.
Many thanks and kind regards.
Sonia Marzo - Manager

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Reviewed September 1, 2018

We were only in Palma for two nights. This hotel was less than 15 minutes by taxi from the airport. A short drive into the city and then down increasingly narrow streets of old Palma, until arriving at this beautiful 16thC building, a stone's throw from the cathedral. The welcome (with cava!) was so friendly, the room and the whole hotel bursting with character. The rooftop terrace was the icing on the cake, and we made good use every evening. We loved the quirkiness of Monet's kitchen and afternoon tea. Plenty of good eating places a short stroll from the hotel, and a complimentary bottle of cava, placed in our room to celebrate our 25th wedding anniversary was a lovely touch. All the staff were smiling, and made us very welcome...thank you!

Date of stay: August 2018
Trip type: Travelled as a couple
Thank JonathanB187045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palaciocasagalesa, Gerente at Hotel Palacio Ca Sa Galesa, responded to this reviewResponded September 6, 2018

Dear Mr Jonathan, thank you very much for your excellent review and we are so glad you enjoyed your 25th anniversary with us.
We appreciate your comments about the staff of the hotel, they always do their best for make your stay special and unforgettable. Our location in the old town and the singular building of Palacio Ca Sa Galesa, make this hotel different.
Like we are a small luxury hotel we love to take care of every single detail in order to make specials moments for all of our guest, and for this very special occasion of 25th anniversary we did our best.
Thanks a lot to choice our hotel for this lovely moment, and wish all the best for both.
We will be pleased to receive you on next trip to Palma.
Thank you and kind Regards
Sonia Marzo- Manager

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Reviewed August 22, 2018

I've been thinking about this review pretty much since we arrived at the hotel. I'm a bit of a ferret for choosing hotels partly because we've had a catastrophic personal experience and getting away has been tricky, and it's been important it's worked. This hotel has a bit of a spiky profile; clearly exceptional with some let downs. Anyway. Our experience: 1. exceptional location. You can almost touch the sea and cathedral from the roof terrace. It's a spit from beautiful restaurants and bars and buried in the heart of the old city so quiet and cool. 2. Exceptional staff. Staff clearly enjoyed working there and pro-actively think about their guests. A brief questionnaire is given on day 2 to act on any concerns which is a pretty cool idea. Staff were brilliantly attentive, thoughtful, considerate and cheerful. 3. The hotel is jaw-droppingly stunning. I can understand concerns raised about the 'museum' aspect, that some rooms are like show pieces rather than typical hotel spaces but this was a delight, unusual and something I didn't tire of. 4. The spa/pool in the basement is so cool. It’s very small and we picked our moment to get it to ourselves but given there are so few rooms, this wasn’t a problem. The pool is cool, the steam room and sauna fab and the shower facilities lovely. 5. Afternoon tea/coffee and cake lovely timing for after a siesta. 6. Rooms - we were in the Vivaldi suite which was spectacular and so comfy. It has an enclosed balcony, chaise longue, loads of cupboard space, a lobby area and enormous, beautiful bathroom. 7. The roof terrace is an oasis with a range of seating, bar and breeze. We thoroughly enjoyed a cheeky beer or two in the evenings before heading out to the bustle of the city. So. A big hit with us. Thank you.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank sarassr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palaciocasagalesa, Director de Relaciones Públicas at Hotel Palacio Ca Sa Galesa, responded to this reviewResponded August 24, 2018

Dear guest,

Thank you very much for your sharing in detail your experience in our hotel and for your excellent comments.

First of all, we really appreciate your comments about the staff of the hotel, they always do their best for make your stay special and unforgettable.

We're really centrally situated in part of the historic city of Palma de Mallorca, our palace is a XVI century building and it can be breath in all our rooms and public areas. It provides us a unic and calm ambient.

We are delighted to read that you enjoyed our superb terrace on the roof and our spa. It's really an experience to take a moment in our spa thanks to its situation in the building; there is a special atmosphere in there.

We are so grateful receiving comments like yours and we will be praised if you will choose us again.

Kind regards.

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Reviewed August 12, 2018

Friendly reception in a historical setting. Room met expectations only to discover that the air con was running on half capacity, resulting in a rather uncomfortable first night. Couldn't fault the friendly and pro-active staff who did their very best to deal with it. Location was spot on and the free bike hire a real bonus, in particular we all enjoyed the roof top terrace in the evening. The room cleaning was rather sporadic but that said we ended the week with a free breakfast as a gesture of good will.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank daddy2m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palaciocasagalesa, Director General at Hotel Palacio Ca Sa Galesa, responded to this reviewResponded August 20, 2018

Dear Mr Daddy,
Thank you very much for your time spent on this review.
We feel that the air conditioning did not work properly, aspect that our technical service already solved. We are happy to know that the staff was very friendly and proactive, as well as their perfect value of the location. Booking directly always has many more advantages and added values, such as you mentioned.
We feel that we have not covered 100% of your expectations at all times, but we are happy to hear that we reacted quickly and was compensated during the stay.
The 100% of the satisfaction of all our guest is our premise and daily objective.
We hope to see you in your next stay in Palma, and enjoy a perfect experience.
Kind Regards

Sonia Marzo - Manager

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