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C$260
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FireflyJH
Newcastle upon Tyne, United Kingdom

Style over substance

3.0 of 5 bubblesReviewed Jul 29, 2021
Located in Palma, approx 15 min walk from Cathedral and centre. Communal areas are really beautiful and stylish. Wifi is great. Our room was very spacious (loft room).

The hotel is either chronically under-staffed or just staffed with untrained employees. At one point we waited 25 minutes for 2 bottles of Cava in a quiet bar. There was often no tables free to eat our breakfast at. Our air con broke and when it couldn't be fixed we weren't offered any sort of solution (we said we would have been content with a fan but apparently this could not be provided). No alternative room was offered. The manager DID deal with this and refund us though. Our room was not cleaned well and empty cans and bottles were left on tables after the maids had been and a plastic cup which had been filled with cigarette butts!

Overall a hotel with 4 star facilities and 2 star staff. There are much better hotels in Palma for a similar price.
Date of stay: July 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Carbajosa, Director General at INNSiDE by Meliá Palma Center, responded to this review
Responded Aug 11, 2021
Dear FireflyJH,
I am sorry to read that we have not been able to meet their expectations, because we work hard everyday for it.
Do not doubt that we will do everything possible to improve those aspects that you tell us.
We hope that you give us a new opportunity to show you that it has been something timely.
I am at your disposal so that the next time your stay is perfect. Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 10, 2021 via mobile

Just returned from a 5 night stay having stayed previously a few times in the last few years .
The hotel is clean in the public areas yet the rooms are dated . I am a silver melia member and this wasn’t acknowledged in the slightest on check in was made to wait for the room and charged for the late check out I was told the room can only be kept until 4pm yet when waiting for a taxi to the airport another couple where given the room till 6pm ?
Silver members should get this late check out free if available ? .
You now have to pay for the spa daily which was always previously included .
And the gym is also prebooked only in advance .
All in all it was a fairly average stay the palma bay hotel is much nicer in all areas .

Date of stay: July 2021
Trip type: Travelled with family
1  Thank aduszna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Carbajosa, Director General at INNSiDE by Melia Palma Center, responded to this reviewResponded August 18, 2021

Dear Adalbert
Thank you in the first place for choosing us for your stay in Palma.
I am sorry to say Melia Rewards Silver members do not have free late checkout guaranteed. Late check out depends on availability of your room category.
The SPA has been totally refurbished and several extras added as hydromassage area in the pool, water jets and loungers.
Both the SPA and gym have to be prebooked in order to guarantee the COVID restrictions.
We hope to welcome you back in a near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 16, 2020

Five “blobs” for the hotel and ten “blobs” for the friendly efficient staff (especially the outstanding Rebecca) who remained calm, upbeat and helpful in the face of uncertainty at the introduction of the State of Emergency introduced to try to prevent the spread of the Coronavirus.

We’ve stayed here in the past, primarily because of the convenience of staying near the bus to/from the airport and the train/bus station for visits around the island, but this latest stay demonstrated customer service way above our expectations. As the situation changed, we tried to bring forward our return home and make alternative arrangements, so we really appreciated the flexibility and calm efficiency of the hotel staff.

The hotel was spotless and the beds comfortable. Having a minibar/fridge in the room was a nice touch as was the free coffee on the roof terrace.

Well done and thank you Carlos and staff! Stay safe. We look forward to visiting Mallorca again soon and staying with you again

Date of stay: March 2020
    • Value
    • Location
    • Service
2  Thank Jsae51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 18, 2020

I was staying at Innside Palma center because Innside Palma Bosque had told me I couldn't stay there 4 days after I booked. Horrible and super inconvenient. I thought I could settle for center but we showed up and one/two of the hot tubs were closed and the rooftop pool (BOTH were advertised as open year round). I won't rant on but to put it simply I got this hotel for my boyfriend and I for valentines day. ON valentines day I was changing in my hotel room and there was a mediumpiece of curtains open. All of a sudden I see flashes coming from my window. My boyfriend goes to see what is going on and there is a man standing in apartment across from us we can see him in the window and he is naked. He is also holding his phone and his private part looking at his iphone. He was clearly taking photos of me. I talked to the front desk and told them to call the police and they did and did nothing.Horrible experience and they offered no compensation.They barely provided support. Horrible customer service and hospitality.

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank abroaddoarba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 15, 2020

Really well located if you are travelling to and visiting Palma. Very close to the central station (train and bus) means it is easy to reach from the airport and convenient for taking the trains and buses to other parts of the island.
The hotel is modern and very clean. Quite basic rooms but everything one needs plus a mini bar refreshed daily with coke, orange juice and water - for free. There is a small fitness area with gym, sauna, steam room and dipping pool. Again very nice and good quality towels are provided. A 7th floor bar area was not open in Feb although the staff said we were welcome to sit up there and they would bring food / drinks up.
That brings us to the very nice staff. From the warm welcome with intro to the city, the daily acknowledegment from reception staff to the friendly and efficient bar staff. All those we interacted with were nice and engaged with the customers. We will be returning, probably for another winter break,

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank graemecassidy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DRECCIONINNSIDEPALMA, Director General at INNSiDE by Melia Palma Center, responded to this reviewResponded February 16, 2020

Dear Graeme C, many thanks for this wonderful review and excellent rating!
We are so happy to read that you enjoyed your stay with us so much. The full satisfaction of our guests is always our ultimate goal so we are delighted to to know that this time, we have reached it.
It will be a pleasure to welcome you back soon, we look forward to it! Kind regards.

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Reviewed February 9, 2020 via mobile

We had an amazing stay here! Really lovely hotel with everything you need. Excellent breakfast. 5*service from hotel staff. Roof top bar was a delight!
Only gripe was that we had two single beds pushed together.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank 630sophieg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DRECCIONINNSIDEPALMA, Director General at INNSiDE by Melia Palma Center, responded to this reviewResponded February 16, 2020

Dear 630sophieg, thank you so much for your great feedback! We are delighted to read that you enjoyed so much your stay at INNSiDE Palma Center.
We would love to welcome you back. If you visit us again, please, let us know your bed preferences and we will do our best to reach them.
Best regards!

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