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Domagoj T
Zagreb, Croatia

Go and book your stay

5.0 of 5 bubblesReviewed Apr 26, 2024via mobile
Location of hotel is uphill place on southwestern side of Palma de Mallorca which is actually "hotel district" and hotel is surrounded whit many other hotels. There is a mini market 50m away.

We did not have care but there are parking spaces in front of a hotel.

Reception and lobby is comfortable and nice area.

Room was fair enough with balcony. We did not have kettle and fridge was empty upon our arrival. The safe required prepayment of few euros at reception to be functional.

We reserved baby cog which was nice and comfortable. Adult beds were seperated and connected in bigger bed but it was not good idea. Also, beds were not so comfortable and the frame of adult beds was not so firm as it should be.

Other room facilities were fair enough.
Date of stay: April 2024
Room Tip: Breakfast is very rich with offer. Staff is perfect. Hotel is clean, quite and...
Trip type: Travelled with family
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All reviews city centre great hotel balcony overlooking the pool the bus port area lovely pool recommend this hotel spacious rooms nice breakfast enjoyable stay kitchenette harbour pros sunbeds
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Reviewed October 25, 2023

I was there for a short time but I feel more tired. I had a lot of insects in my room on all sides. Everywhere around insects i couldnt sleep at night .I reported it to the reception and they gave me a spray so I could clean it myself. The service in the kitchen is very low. One woman treated me unpleasantly. She attacked me for not having breakfast included in the price when I was putting cheese on a plate. No one informed her that I bought it and paid for it. she spoke in another language and when I asked for English her face was unpleasant. That person is not professional .there is no spa in the hotel, no massage. the toilet was very dirty, fingerprints on the mirror, dirty pillow + the website says that the staff speaks German and does not understand simple words. This whole hotel is terrible for me and I have never seen a 4* hotel with such a low level. I've been to 20 countries and this one is really bad. In reception one person was ok ( lady ) but my check in evening time was not nice. No good evening no smile nothing
I never had situation like that. They no tell you about Area around . They say nothing ,and are no helpfull .no internet ...
I contacted hotel few times by email about my money back . No one even reply . If someoene wants see all movie about insects please text my by email .
I cant add movie here i tried

Date of stay: October 2023
Trip type: Travelled solo
Thank oksanal450
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BQ Hoteles BQ Hoteles, Owner at BQ Augusta Hotel, responded to this reviewResponded October 26, 2023
Google Translation

Guten Morgen,
Vielen Dank für Ihre Kommentare,
Um 06:00 Uhr am 15. haben Sie der Rezeptionistin beim Auschecken gesagt, dass Sie Ameisen hatten.
Die Zimmermädchen beim Auschecken sagten uns, dass Sie Taschen mit Essensresten auf der Terrasse und im Zimmer hatten, dieses Zimmer blickt auf den Garten des Pools, so ist es normal, dass die Ameisen auf das Essen gehen.
Am 14. um 21:39 Uhr riefen Sie an der Rezeption an, um zu melden, dass Sie Ameisen haben, da zu diesem Zeitpunkt keine Kellnerin im Dienst war, erhielten Sie ein Spray und meldeten sich beim technischen Dienst.
Wir hatten leere Zimmer, also wäre es kein Problem gewesen, das Zimmer zu wechseln. Aber man weigerte sich zu wechseln und nahm das Spray.
Als Ihr Freund um 21:30 Uhr das Zimmer verließ, sagte er uns, dass mit den Ameisen und dem Spray alles in Ordnung sei, so dass wir nicht weiter darauf bestanden.
Wir bedauern, dass das Problem nicht gelöst wurde, wie Ihr Freund bei der Abreise berichtet hatte, und dass Sie das Zimmer nicht wechseln wollten, als wir Ihnen die Möglichkeit dazu boten.
Auf Mallorca mit dem feuchten Wetter ist es üblich, Ameisen zu haben, wenn Essensreste in der Nähe sind, noch mehr, wenn die Terrasse einen Garten hat.
Wir hoffen, dass wir Ihnen bei Ihrem nächsten Aufenthalt den Urlaub bieten können, den Sie verdient haben.
BQ HOTELES

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2023

The hotel was ideally located for my business trips across Palma. The room was great with plenty of desk space for working. The breakfasts were excellent with plenty of choice. The menu for food was varied and very tasty indeed.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Alan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 14, 2023

I found this hotel very pleasant, clean, comfortable, pleasant and courteous staff always willing to help. The room had all what I needed, with clean and fresh bedding. The location was excellent too. Highly recommend.

Date of stay: October 2023
Trip type: Travelled solo
Thank Charles G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 29, 2023

Lovely hotel, friendly staff and room very comfortable. Located outside of palma city but easily accessible by frequent bus service or by foot if you like a good walk. Located up a hill so avoid if you do not want an uphill walk to the hotel! Breakfast was great with good times and bar service very reasonable. Pool was freezing but there were plenty of loungers and the pool area was very quiet and relaxing (some music would be nice though). Registered as a BQ Friends member but no welcome cocktail offered or late check out, however, good facilities for storing luggage and showering etc prior to late departure. Overall, i would be happy to stay here again.

Room tip: Plenty of tables available at breakfast regardless of time so don't feel you have to hurry
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank trixibabes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 24, 2023

Fantastic breakfast and nice pool area. The pool area offered lovely sunbeds and good access to the restaurant bar. We had a great stay for three days. Great service and despite high season it was quiet.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tobias T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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