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All reviews sea view rooftop spa pool area lovely hotel half board top floor sea front hotel bar every night fresh fruit breakfast and dinner plenty of choice reception staff pool towels travel kettle corner room walk in shower
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Reviewed November 6, 2018

Reception wasn't brilliant very efficient but also definitely not a warm welcome
We had asked for a Teide view room as we realised we would have afternoon and early evening sun on our balcony...which we did thankyou. We also had a side view of the sea which was great. The other views of the tatty high rise neighbouring apartments weren't great. Actually it proved to be quite interesting for us but sure its not for everyone. The room itself was good not brilliant.
Tha restaurant was very good. We enjoyed the wide varieties of food availiable.and the staff were excellent.. Very friendly although they struggled with English. Special thanks to Jose and Katrina back end of the restaurant, Then !!!, a pool ,only available until early afternoon. So no entertainment until very late on. and no other activities on offer.We actually enjoyed staying here but only because of the position , which meant that were able to escape and enjoy the local facilities.Very like a city break Hotel.
glish

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Sue B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 5, 2018 via mobile

Great location so close to a lovely town with plenty of restaurants. We hired a car but parking was impossible around the town so we ended up paying 75 euros for the week to park in hotel car park which jet 2 never made us aware of otherwise we would have got the coach transfer. Breakfast was ok but very busy. Rooms clean apart from under beds. Outstanding sea views. Reception staff very slow and not enough of them as there was usually a queue day or night. No fridge/kettle/toiletries and have to pay for safe. Mosaic tiles in pool coming off. Entertainment was awful so we avoided the hotel bar. Shame but definitely not 4 star comparing it to other hotels that we've been in. Would definitely not return to this hotel but Puerto is lovely town.

Date of stay: October 2018
Trip type: Travelled with family
Thank T3672FOrichardb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 2, 2018 via mobile

This is our second visit to this hotel. The view from the family interconnecting premium sea view room is great. I would always recommend paying extra for a sea view room. The food quality has improved, especially at dinner. The hotel is in a great location and only a short walk to nearby shops, cafes and restaurants. Would recommend this hotel and will be visiting again.

Date of stay: October 2018
Trip type: Travelled with family
2  Thank Navigator609211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 31, 2018 via mobile

I would not rate this as 4 stars. The photography has cleverly disguised a lot of concrete blocks in the surrounding area. If you dont pay the extra 500€ for a sea view you may well be disappointed. Service in the restaurant was slow. Queues for two tea/coffee stations at breakfast. No fridge in room. Pay 4€ per day to use the safe. Pay 2€ to use a computer for 15 mins. Is 9.5€ really the going rate for a G&T? Spa on roof is pleasant and will cost you 12€ for a two hour session if you get the 50% resident voucher. They could do with repairing the leaky roof in the spa though when it rains. Food was most uninspiring. As a Coeliac choice was limited and only a few members of staff were able to help when querying what I could eat. Fruit salad was mainly straight out of a tin or you could peal your own. Not sure about broccoli, carrots and rice for breakfast as it felt like leftovers from the night before. Our bill at the end was very obscure and did not relate to items purchased so check you bill when you check out, if you do decide to go here.

Date of stay: October 2018
Trip type: Travelled with friends
4  Thank Karen P
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Reviewed October 30, 2018 via mobile

I have been staying here for 6 years even prior to Melìa taking over ownership when it was the Hotel Beatris. Year on year we have seen a gradual decline in the hotel. This is no longer a 4 star hotel. The reception area and restaurant remain pleasant, much of that is the interaction we have with staff who are great.

However, for a 4 star hotel there are 2 serious issues that need addressing. The rooms are now very tired looking and do not reflect the price Melia commands for them.  For example our room had graffiti writing on the wallpaper at the entrance of the room, the bathroom door was ripped and broken badly on the bottom corner and the shower leaked badly.  Unless rooms are updated and refreshed we will not repeat our stay next time (Easter). Or prices must decrease, which I imagine is highly unlikely. Bathrooms that once supplied complimentary items by the sink such as shampoo and conditioner, useful for a late night arrival seem to have vanished (again is this the standard of a 4 star hotel).  Another problem that has encroached over our years here is charges for items you normally associate with a 4 star hotel as being part of the service. Being charged to use a safe in the room and a kettle per day is frankly ridiculous and is purely a money making scheme and should not be reflective of a 4 star hotel. Charging for our pool towel to be exchanged for a fresh one is something that I feel is incredibly poor from Melìa and again another thinly veiled shakedown of guests paying top dollar to stay already as it is.  4 star hotel rooms without mini-fridges to keep water cool is incredibly frustrating and needs to be addressed.  Although the most impressive ploy to obtain guests money has to be the seaview charge. €25 per night. Outrageous. Since it has become policy we have never had a seaview balcony, even when staff have stated that the hotel is not fully booked. For the first 3 stays here we had seaviews wothout charge, all we gad to do was request it however since the charge has come in not one room with a seaview since.

Typically we stay for 7 nights at a time and to be asked for a further €175 for a seaview leaves a bitter taste. Upon arrival guests were given a glass of sparkling wine, which after a very long journey was a lovely gesture. This hasn't been the case for years although one suspects a possible money making opportunity if it is to be re-introduced. Maybe as part of the €25/night seaview package possibly?

While Melìa likes to market itself as an incredible destination stay it really is not reflected in the actual experience. I really don't like to complain but year on year returns since 2013 have seen a descent into a tiring hotel with a lack of upkeep. Melìa really cannot justify the exorbitant pricing it charges for the Sol Costa Atlantis. 

Despite all the extra charges the cost of room rental has not dropped and actually risen over time I have stayed here. It all feels like a cynical attempt at extracting as much money from the guest as possible and I can wholeheartedly say Melìa have lost sight of guest experience in the meantime; obviously in their never ending quest for increased profits. My check in is now bombarded with prices and policies that should be gratuities associated with a 4 star hotel. It all feels a bit Ryanair.

Date of stay: October 2018
Trip type: Travelled as a couple
6  Thank 599mitchl
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