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“Not for the Physically Challenged!”

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Hotel Best Semiramis
Ranked #22 of 80 Hotels in Puerto de la Cruz
Maidenhead, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not for the Physically Challenged!”
Reviewed 3 March 2012

As a wheelchair user, who travels alone, I want to warn others that the Semiramis is not wheelchair friendly. It seems to me the Spanish think that, if they have a ramp in place, it is wheelchair friendly despite the gradient!! I needed assistance to get out of the hotel, to go to the swimming pool area and to the bar. Once outside the hotel, the inclines were too steep for me unassisted. The British Standard for ramps/slopes is 1.12 unassisted and 1.16 assisted. My arms and shoulders tell me that the gradients of the slopes at the Semiramis were more than 2.2 and I would hazzard a guess that the entrance would be more than 3.3!

I concur with other reviews, this is not a 5 star, but a 3. Bad service from some staff on reception (Ernesto) and in the restaurant/bar (Carmelo) both extremely rude on occasion.

Rooms smelled of bad sewage, towels paper-thin, room gloomy, very noisy at night - traffic and waves, all balconies faced north so no sun, only one bar open during the day which was outside and, even though there were cold days, the inside bar was not opened! Entertainment was appalling, but it did clear the bar so service was better!

The food was very good and the chefs excellent. This is the only positive thing I can say about the hotel and would definitely not return.

Room Tip: If you want to sleep, choose a floor higher than 10
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  • Stayed December 2011, travelled solo
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Helpful?
5 Thank MegT186418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ross On Wye
Level 6 Contributor
120 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 2 March 2012

In some websites the hotel is shown as being 5 start, but on the hotel sign itself it shows 4 stars, I think this is a better reflection of what you get here. The hotel is big (bit brash from the outside - most the hotels in the area are rather ugly 1970s buildings), but the position is good - all bedrooms and the reception rooms, dining rooms have uninterrupted views of the sea (there is a busy road that runs between the coast and the hotel, though!). Our bedroom was comfortable rather than luxurious, but was clean and very well serviced each day. I found the food really good, very big buffet selections that were constantly replenished and had changes of main dishes each evening, so you didnt get too tired of the same thing every night. Hotel generally caters for groups and slightly older client, but also couples and a few children when we were there. Outside areas are well kept and pool areas were attractive. Hotel has lots of services (hairdresser, shop, entertainment in the bar each night). I thought for what we paid it was very good value and would recommend. We had no problems parking hire car in street outside.

Room Tip: Rooms on higher floors may have less road noise...?
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  • Stayed February 2012, travelled as a couple
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Helpful?
6 Thank memberRossonWye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 13 February 2012

No idea how often the Spanish tourist board update their ratings but this is not 5*. I must have been there at the same time as Judith M and echo most of her comments. The corridors are rather dim as there is no daylight and the vinyl on the walls is a dull colour. Whole place in need of another upgrade. At busy times the bar staff are not very good at serving customers in order. The manager worked very long hours and listened to all suggestions. Very popular with keen walkers from Germany, some of whom have no manners at all. For what I paid for all-inclusive I have no real complaints.

Room Tip: If traffic or sea (!) noise bothers you go for a room on a high numbered floor.
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  • Stayed January 2012, travelled solo
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7 Thank papasanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level 3 Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 11 February 2012

Have just returned after spending 4 weeks at this hotel after being told 1 week before we were due, to go that our travel company Saga had a dispute with our choice of hotel and had pulled all their clients outand the hotel and transferred them to the Semiramis but that it was5star.Having been to the area several times we knew the hotel and knew all the rooms faced north and there was a very busy road beneath it.We agreed to go on condition that we had a high room no problem they said!! Arrived to be given a room on the 5th floor on protesting was told they were full and if we were moved to another hotel it would be more expensive,we were not happy bunnies.
Make the most of it and enjoy the hotel, 5star it is not the furniture is very worn especially in the bar area with stuffing protruding from the arms of some of the chairs and very grubby the tables are covered in lots of ring marks.The entertainment is awful which did serve a purpose as the bar cleared early so the queue for drinks got shorter.There is wi fi in the reception area but it is not free 6Euros for 24 hours.
On the good side the food was pretty good with plenty of fish,pork and the steaks were actually tender, but there is the same old problem this is a big hotel so the dining room is very busy and they do not have enough staff so tables are not cleared quick enough and queues form.
The bedrooms are clean but storage space was very sparse and nowhere to put anything in the bathroom we were told they are not used to having guests staying more than a few days so that will have to change if they want saga guests to return.
The first afternoon we were there we requested extra pillows and extra lamp as the room was very gloomy, and they arrived promptly.Towels in the bathroom were very worn and it was like trying to dry yourself with sandpaper.
Would we go back fraid not the traffic noise was horrendous and unable to sit on the balcony at all because of that.

Room Tip: Try and get a high room,but think the traffic will still be loud
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  • Stayed January 2012, travelled as a couple
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Helpful?
11 Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
166 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 8 February 2012

It is a nice, clean, dated hotel that is good value for money. If that is what you are looking for then this is your place. If you want 5 star then pay for it.
However I did really dislike the opening hours of the downstairs door. As I had to be in the town by 9am every day I couldn't use it and had to take the long way around. The same in the evening, after 8pm you can't use the entrance so have to take the long slog up through all the steps. I really believe the opening hours need to be extended.
The only other disappointment was the ocean pool. We were there end of September beginning of October and it was very warm. The pool was not only closed but there was so much rubbish around that it appeared as if it hadn't been used for a very long time.

  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
10 Thank Kamema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 January 2012

I was so glad that I read reviews before booking this hotel. On advice from Tripadvisor, we booked a Superior room on a high floor. 12th floor, high above the noise of crashing waves and a road that was busy from 6.00am onwards. It's when you want to sleep that these things become important! Two king-size beds, two small armchairs and additional side table, towelling bathrobes and complimentary bath slippers, welcome plate of fruit on a tray with napkins and cutlery. Bathroom - roomy with twin washbasins. State of decor - absolutely fine. Fabulous view over the sea - but that must be fairly standard at this hotel I should think. The bathrobes had seen better days - mine was coming away a bit at the collar - it was the towels that were bad - a nasty feel - perhaps too much fabric conditioner. We hated them. And why, why why do hotels insist on having bedlinen is simply too small for the beds! Every night I was woken by discomfort - everything ruckling up underneath because the mattress protector was too small and ended up creased up! So every night, out of bed trying to pull things straight and comfortable! These are small grumbles really - the buildings are pleasant and the outdoor areas very pleasant indeed. Saga guests can be seen getting a thorough show-round by their rep - we were not with Saga. I only discovered a pleasant lawned area with sunbeds on the last day - hidden behind the outdoor bar, next to tennis-courts. If you are not shown around, do explore thoroughly early on...... similarly we only discovered the easy route back into the hotel at the end of our holiday, after toiling up the 200 plus steps from the town most days! The hotel is built into the cliff, with reception on the 16th floor, on the top road. The views are great and the stroll into the town is easy and enjoyable - down hill. Coming up can be very tiring. But if you ask at reception, you find there is a different lift down to the basement with access to the other side of the coast road. You'll need your room key to get access through the security gate, more or less at sea level. So much easier when returning to the hotel from the town. But you have to ASK about it, sadly. The dining room has a very pleasant atmosphere and the food is great. Plenty of choice and variety. We didn't use the spa so I can't comment on that. If you like to relax with the TV, there are only news channels in English. The surrounding area is very pleasant; plenty of restaurants, bars and cafes, attractively-built hotels and plenty of greenery. The general ambience is peaceful and tranquil. I would certainly go again.

Room Tip: The sea is noisy, being very close and being the north coast of the island - also the fast road betw...
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
13 Thank baref00tgypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 January 2012

Good value holiday. Hotel Very good. We had a 12th floor room well away from traffic and sea noise. The Hotel at this time of year has an elderly clientele, many walking sticks, walking frames on wheels, wheelchairs, and disabled scooters.Staff very good, food excellent, One small whinge, Towels poor, either they are poor quality or too much conditioner. Also lack of hotel amenity info, (No problem if Saga as they tell you everything) No one told us of the groundfloor exit so we had to walk all uphill on way back from town.
Would return at this time of year.

Room Tip: As High as possible
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  • Stayed January 2012, travelled as a couple
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Helpful?
4 Thank 365Cosmosmallpiece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Best Semiramis

Property: Hotel Best Semiramis
Address: Calle Leopoldo Cologan Zulueta 12, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Puerto de la Cruz
#15 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Best Semiramis 5*
Number of rooms: 298
Official Description (provided by the hotel):
The Hotel Best Semiramis is a confortable establishment of five stars located in the quiet residential area of “La Paz”, 1.5 km away from Puerto de la Cruz and leisure complex “Lago Martianez”. It offers wonderful views of the sea and the north Coast of Tenerife. ... more   less 
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Also Known As:
Best Semiramis Hotel Puerto De La Cruz
Hotel Best Semiramis Puerto De La Cruz, Tenerife

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