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“Better than expected”
Review of H10 Tenerife Playa

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H10 Tenerife Playa
Ranked #9 of 80 Hotels in Puerto de la Cruz
Nottingham, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Better than expected”
Reviewed 25 April 2012

This hotel cannot be faulted its clean, welcoming, right on the front,
the rooms are well furnished, beds comfortable, linnen is changed as you request.
The pool areas are clean with plenty of sun loungers.
The restaraunt food is excellent, varied, always fresh,
You cant go wrong booking here, do it you wont regret it.
the only down side to this is the bar is very costly, and sterile.If you require a refridgerator in your room you have to book one, no tea making facillities in the rooms take yout kettle, but i do anyway.
Enjoy.

Room Tip: try to get a room on the second floor, the restauraunt is at the end, good if you fing it hard to wa...
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
8 Thank MANTLEBERG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TENERIFE_PLAYA, Director General at H10 Tenerife Playa, responded to this review, 4 May 2012
Dear Guests,

thank you very much for your kind comments. We are pleased you had a positive experience, and it is really a big satisfaction for us to be able to make our Guests enjoy their holidays.
We hope to be welcoming you again soon.

Best regards

Alfonso E. Peinado
Director
H10 TENERIFE PLAYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2012

Excellent hotel,food was good with lots of choice. Room with sea view was cold and balcony did not get the sun,pointless having one.Ask for garden view.Staff good.Location excellent will definately go back to Puerto del la Cruz.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnley
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2012

The sea views from the restaurant of H10 Tenerife Playa are magnificent, the choice and freshness of the food could not be faulted. All the staff were helpful, friendly and efficient, especially the receptionists. Our room was kept tidy and clean with a fresh supply of towels daily. The pool area and amenities were kept tidy and were quiet and easily accesible, the pool itself was always clean and easy to use.
We were so pleased with this hotel we have booked to go again for 2 weeks.

Room Tip: We did not use the fitness centre or spa so are unable to pass comment
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  • Stayed September 2011, travelled with family
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Helpful?
4 Thank BurnleyDel81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TENERIFE_PLAYA, Director General at H10 Tenerife Playa, responded to this review, 4 May 2012
Dear Guests,

thank you very much for your kind comments.
We are pleased to read that you spent a nice holiday here with us, and we are looking forward to welcoming you when you will come for your next visit.

Best regards

Alfonso E. Peinado
Director
H10 TENERIFE PLAYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 April 2012

I sometimes wonder what people expect from a holiday - having overheard a couple stating that breakfast was poor, I couldn't help but wonder where they in the same restaurant as me!! The hotel is located in a wonderful position. The entrance very grand and the reception staff welcoming. We had rooms on the ground floor - no they were not small and dark - we were delighted with our rooms only shame was that it was advisable not to leave the doors open as it would have been useful to use whilst around the pool. What more food do people need when on holiday - the choice in the restaurant fantastic, although agree that food and hot drinks need to be warmer, but this is quite difficult when there is so much to choose from, the snack bar was limited. We were all inclusive and found it confusing as to what was available and never did understand why we needed to take into the restaurant our card or the drinks slip handed to us at the door. Entertainment was fun, join in you may be pleasantly surprised. I would highly recommend this hotel to anyone, if though the average age is a bit above my own age, don't let that put you off. The poolside areas very clean, life guard needs a personality and needs to smile and not sure if at the height of the season there are enough sunbeds. Would be very happy to return. Hadn't realised there was a roof area for sitting/sun bathing another reason for more information.

Room Tip: Request a balcony if not on the ground floor. Sea facing rooms would have amazing views I think.
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  • Stayed April 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
8 Thank BilliePig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TENERIFE_PLAYA, Director General at H10 Tenerife Playa, responded to this review, 17 April 2012
Dear Guests,

thnak you so much for writing your positive opinion about our hotel service.
We are pleased to know that you had a pleasant holiday, and we will consider reviewing the details you made suggestions about.
It is very important for us to read your comments, as this helps us to improve our service and offer you the best quality we can; our Guests' satisfaction is our priority.

We hope to be able to welcoming you soon again as Guests in our hotel

Best regards

Alfonso E. Peinado
Director
H10 TENERIFE PLAYA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 6 Contributor
191 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 15 April 2012

We wanted a week away from it all but with the sun and sea so we saw Puerto de la Cruz as the perfect get away break. We had stayed in H10 hotels in Barcelona so thought the Tenerife Playa would be a good choice. We were right on both accounts as the hotel was a welcoming as Barcelona and despite a few cloudy days the sun didn't disappoint. The pools were large and surrounded by loads of sunbeds and the roof sun area provided a get away when a quieter time was called for. All the staff from maids to bartenders couldn't do more to make sure we had a nice stay. The reception was helpful and especially good in answering emails before we arrive. We upgraded to a junior suite with jacuzzi as a treat and this made the stay even better. Our rate was half board and we imagined eating out some nights but we never did as the choice was large and the quality was good. The hotel seemed to attract older residents but many were so chatty it made the holiday even more interesting. The resort is a distance from the busiest Tenerife South airport but our transfer was quick and not too much extra. Yes this is not a buzzing resort full of 18-30's, bars and nightlife (it does have some though! - more upmarket spanish resturant/bars/cafes) but if you are looking for a relaxed quiet break then this is the hotel and resort for you.

Room Tip: The sea is loud but we liked this and the views are lovely. If this noise will annoy you then ask fo...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andbain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TENERIFE_PLAYA, Director General at H10 Tenerife Playa, responded to this review, 17 April 2012
Dear Guests!
Thank you very much for your kind comments. We are really pleased you enjoyed your holidays, and that could relax in our hotel.
This is a great satisfaction for us, and it helps and motivates us to improve our service day after day.
We look forward to welcoming you again in a not too distant future.

Best regards

Alfonso E. Peinado
Director
H10 TENERIFE PLAYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 April 2012

We have now stayed at this hotel on three occasions and are booked again for a few months time. We always receive a friendly welcome at reception and from then on it is a peaceful and relaxing place to stay. The buffet breakfast and dinner suit us admirably and sensible standards are maintained in the dining room. Rooms are always clean, comfortable and well maintained.The sea views are amazing, especially when the sea is a little rough.

Room Tip: The upgrade to "junior suite" is a little expensive but good value with the best views.
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TENERIFE_PLAYA, Director General at H10 Tenerife Playa, responded to this review, 16 April 2012
Dear Guests,

thank you very much for your kind comments.
We are very pleased you liked the hotel, and that you enjoyed your holidays.
We look forward to welcoming you soon again.
Best regards

Alfonso E. Peinado
Director
H10 TENERIFE PLAYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunfermline
2 reviews
Reviewed 11 April 2012

We have not long returned from two weeks at H10,the hotel itself is in an ideal location,being near shops,restaurants,and well within walking distance to local bars.The old part of the town is very picturesque with its old churches and beautiful sea views.
The hotel itself is a good 3 star not 4 star,but it is certainly getting some refurbishment ,as we noticed that as guests were leaving, new electrics and decorating seemed to be the order of the day in the rooms.The staff were all very friendly and helpful.The gardens at the poolside and at the front of the hotel were very well looked after by a very dedicated gardener.
The restaurant and food was good,as were the restaurant staff.
The entertainment throughout the day was well organised by the entertainment manager,everybody could join in,no matter what their ability!It was also a great way to meet new friends and also meet up with "old" friends from previous holidays.The entertainment in the evening was anything from Canarian nights ,magicians,quiz nights and for all the "strictly"fans tango dancers,there was something for everybody,and if you just wanted to relax at the bar,the choice was yours.The entertainment team does a great job and should be commended for the work that is done ,especialy the entertainment manager (Miranda).
This is a good hotel, with a hard working entertainments manager,we will be coming back.

Room Tip: In winter get a pool facing view,as it is warmer,as the seafacing rooms are in the shade
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EMACMILLAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TENERIFE_PLAYA, Manager at H10 Tenerife Playa, responded to this review, 12 April 2012
Dear Guests,

thank you very much for your nice comments about our hotel.
We are really pleased you anjoyed your holidays here with us.

We hope to be welcoming you again in a not too distant future.

Best regards

Alfonso E. Peinado
Manager
H10 TENERIFE PLAYA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Tenerife Playa

Property: H10 Tenerife Playa
Address: Avenida de Colon, 12, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto de la Cruz
#7 Luxury Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Tenerife Playa 4*
Number of rooms: 339
Official Description (provided by the hotel):
Located in northern Tenerife along the coastal town of Puerto de la Cruz, the H10Tenerife Playa stands in a prime location on the pedestrian promenade in front of the famous Lago Martiánez, just 50 metres from the sea. The hotel’s complete facilities include swimming pools, a varied array of dining options and meeting rooms for any type of event. In addition, the hotel now offers Privilege, Exclusive Rooms and Services. ... more   less 
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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