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“Nice and quiet”
Review of Masaru Apartments

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Masaru Apartments
Ranked #24 of 82 Hotels in Puerto de la Cruz
Reviewed 9 August 2017 via mobile

This was a lovely hotel, very friendly staff and clean. I can not comment on the food because I didn't eat in the hotel once. It is very quiet though and absolutely no entertainment at all through the day or evening. Even the area is quiet not many good bars we had to travel out every evening to find a good bar for drinks, but if your looking for a quiet holiday in a nice friendly hotel then this is great for that.

Stayed: August 2017, travelled with friends
Thank Stacey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 18 of 517 reviews

Reviewed 31 July 2017

Staff in reception, restaurant and cleaning service very nice and helpfull. Rooms big and clean. All have balcons with nice view, however noisy if somebody talk in the evening. I didn't find iron in my room. Free toileries were on start then mayby I should ask.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
1  Thank Katarzyna_Gajek_333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile

I don't know where to start. I couldn't wait to leave this place. Firstly, we arrived at the hotel at midnight.... No food or drink available. Local places shut too.
1. Evening Entertainment - a guy playing a keyboard. A handful of casual restaurants on the street that have little to offer. Best to go to the main strip which is a 15 minute walk downhill. I recommend a taxi back.
2. Room - terrible. You couldn't move in it. We asked for double bed and got singles. Beds and pillows brick hard. Sofa bed so tiny and springs all burst. I fell through it when I sat on it. No air conditioning. 3 people in room but only 2 chairs at the table and 2 on the balcony, which you couldn't move about In. Bathroom adequate and clean.
3. Pool- no idea when it opens as no one went in the pool until later in the day as it was freezing. Lacking atmosphere. Some kids were not allowed to play with a small ball.... Couldn't believe it.
4. Staff- were nice at the snack bar and the restaurant. But if you're British the reception staff can't be bothered with you. I felt I was an inconvenience every time I talked to someone there.
5. Restaurant- Queue up in a line to get in. Little choice and a low standard of food. So we chose to eat out even though We paid for half board. It was like a school dinner hall. All males over 12 have to wear trousers no shorts.

And to top it off there is no sun in Puerto de la Cruz. A whole week of cloud. A holiday I would like to forget.

Stayed: July 2017, travelled with family
1  Thank R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

Hotel -
Pool - an all inclusive free trip to the artic. Bring a thermal wet suit. Childrens pool is tiny and adult pool deep throughout. No need to rush in morning it doesn't open until 11am.

Staff - rude obnoxious and with a general hated to English people. Received an 11pm phone call one night because one of my children completed the heinous act of leaving a towel hanging over the balcony.

Live entertainment - non existent except one shady looking character called Gilbert and the grand total of 8 chairs. Don't worry though the crowds of drunk locals playing music will stream into your room from outside until 4am.

Children's club - didn't see it the whole week we were here.

Overall - vastly disappointed yes it's cheap but poor facilities and grumpy staff. Local area more geared to German and French people. Will stick to south Tenerife next time costa adeja etc.

Worth a trip to Loro parque and Siam park the highlights of an otherwise forgetful holiday.

Stayed: July 2017, travelled with family
1  Thank oracle85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017

We had booked for just two nights

We were staying in the South of Tenerife but fancied staying for two nights in the north to enjoy the area

We managed to park ok ( limited parking ) and went into the hotel reception to two receptionist not making any eye contact and we waited for almost 5 mins before they came to the desk And yes they had seen us

To then be questioned on our boking and names by a very stern and unfriendly receptionist and then question by the 2nd receptionist all over again who was a little more helpful

And eventually managed to obtain a room key and not help with our luggage ( two ladies with as you can imagine lots of luggage even though it was for two nights )

Oh and then told they wanted 15euro if we wanted to watch the tv ?

We found our room and we had booked a twin only to find out it was a double ( so that was our first call to reception )

They sent a man up to separate the beds ( stripped the bedding tipped the beds on their ends and promptly took out his screwdriver to unscrew all the fitting ) so to give him some room we went down to the pool bar

Not impressed so far

Then on going back to the room to change to have a swim we find there is only one bath towel each

One glass one shower cap one bath foam sachet one soap

this room was booked as a twin and it was a double with a sofa bed as it turned out ( which was so uncomfortable to sit on ) which meant the room could really accommodate possibly four ?

We rang down for bath towels which arrived very promptly and fresh and warm ( the gentleman that took our reception call was most helpful)

we ate out which was really lovely ( we had booked B&B ) and we had a really great evening

Slept ok

So breakfast very very average the scrambled egg was luke warm as were the beans the cold buffet was ok . Some of the pastries very dry

One toaster in the room with I don't know how many people were in the room but a lot I must add it didn't burn the toast

We had a drink in the bar in the evening my friend ordered a coffee and got two cups one milky one black But had only ordered one coffee with milk after explaining a couple of times her request. I later asked for a glass with ice and that took several attempts to be understood ( sadly neither of spoke Spanish but it appeared other guests who spoke English also had problems)

We decided whist we were out during our second day to return to our accommodation in the south

We had paid for two nights but it was an easy decision to return to the south and forgo the other nights payment

The one redeeming factor was a young man on reception ( sadly we cant remember his name )
Who was polite he smiled the first smile we had seen had a little banter he was well mannered and most helpful

But overall a very disappointing visit

The two stars are for the young man on reception who was helpful !

No atmosphere and No charm and the two ladies on reception were not in the least bit welcoming

  • Stayed: July 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank LTouchstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2017

The place is very clean, with good stuff.
The room was cleaned every day.
Very good report price-comfort. It's about 15 minutes from Loro Parque by car. Also parking is free.
The only thing I think is not fair is that they want 10 euro for remote control TV and 10 euro to join their pool. They offer free wi-fi and I think that the price for pool and TV control should be included in room price.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
Thank mihaelal0306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017 via mobile

We stayed at Masaru apartmentos for 5 days during the Christmas holidays in 2016. Was disappointed that we were given a bed sit where as the photos when I booked looked like an actual apartment. There was no view from our room as well as it was on the first floor. Breakfast was really good with a reasonable variety of choices available for everyone.

The view of the mountains when you come out of the hotel was amazing. The climate was variable in December but in the 20s most days. There are a lot of restaurants and eating places close to the hotel.
The facilities available at the hotel were good. There are 2 tennis courts and we can hire rackets and tennis balls from the reception.
Overall it was a pleasant stay and would definitely recommend to others.

Stayed: December 2016, travelled with family
Thank gsam001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Masaru Apartments

Address: Calle Robles 2, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #24 of 82 Hotels in Puerto de la Cruz
Price Range: $71 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Masaru Apartments 3*
Number of rooms: 233
Official Description (provided by the hotel):
Set in the residential area of La Paz, next to the Botanical Gardens, with views over the Orotava Valley, Mt. Teide and the sea, and just a 10 minute walk from the centre of town, the Lago Martianez swimming pools and the beach. It is a tourist complex built in 1974 and totally refurbished between 2001 and 2004. It holds the “Tourist Quality Q” awarded by the Spanish Tourist Quality Institute and it consists of over 240 units between apartments and studio apartments. ... more   less 
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Also Known As:
Masaru Apartments Hotel Puerto De La Cruz
Masaru Apartments Puerto De La Cruz, Tenerife

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