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Review of Masaru Apartments

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Masaru Apartments
Ranked #22 of 82 Hotels in Puerto de la Cruz
Reviewed 10 October 2017 via mobile

It is a real waste of money. The hotel reception desk is full of hypocrites who say they will change your room (because it is too noisy) tomorrow which never comes. I was waken by the horrible noise every day (including weekend) at 8am. Only good thing the rooms are clean.

Stayed: October 2017, travelled as a couple
2  Thank agipio2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 511 reviews

Reviewed 22 September 2017

Great complex! Rooms OK, area and food very good! Definitely I will consider next option on second return in Tenerife! Free parking and a lots of restaurants near the hotel. View to Teide or to the ocean are definitely a plus!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
1  Thank BogdanRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

The hotel is a bit tired and needs renovation. The best part is the pool and garden.
The bar is nice and the staff are very friendly.
We only had breakfast here which is very limited and simple But the fact is that you cannot expect anything better for what you pay and the three stars that is given to this aparthotel.
Overall enjoyed our holidays as we went here to spend a few days.

You have to ask for a kettle in the reception which will be sent to you room within few minutes.

No air con in the rooms and no fans available either, so if the hot weather bothers you, this hotel is not recommended.

Stayed: August 2017, travelled with family
2  Thank Lida M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

This was a lovely hotel, very friendly staff and clean. I can not comment on the food because I didn't eat in the hotel once. It is very quiet though and absolutely no entertainment at all through the day or evening. Even the area is quiet not many good bars we had to travel out every evening to find a good bar for drinks, but if your looking for a quiet holiday in a nice friendly hotel then this is great for that.

Stayed: August 2017, travelled with friends
Thank Stacey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

Staff in reception, restaurant and cleaning service very nice and helpfull. Rooms big and clean. All have balcons with nice view, however noisy if somebody talk in the evening. I didn't find iron in my room. Free toileries were on start then mayby I should ask.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
1  Thank Katarzyna_Gajek_333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile

I don't know where to start. I couldn't wait to leave this place. Firstly, we arrived at the hotel at midnight.... No food or drink available. Local places shut too.
1. Evening Entertainment - a guy playing a keyboard. A handful of casual restaurants on the street that have little to offer. Best to go to the main strip which is a 15 minute walk downhill. I recommend a taxi back.
2. Room - terrible. You couldn't move in it. We asked for double bed and got singles. Beds and pillows brick hard. Sofa bed so tiny and springs all burst. I fell through it when I sat on it. No air conditioning. 3 people in room but only 2 chairs at the table and 2 on the balcony, which you couldn't move about In. Bathroom adequate and clean.
3. Pool- no idea when it opens as no one went in the pool until later in the day as it was freezing. Lacking atmosphere. Some kids were not allowed to play with a small ball.... Couldn't believe it.
4. Staff- were nice at the snack bar and the restaurant. But if you're British the reception staff can't be bothered with you. I felt I was an inconvenience every time I talked to someone there.
5. Restaurant- Queue up in a line to get in. Little choice and a low standard of food. So we chose to eat out even though We paid for half board. It was like a school dinner hall. All males over 12 have to wear trousers no shorts.

And to top it off there is no sun in Puerto de la Cruz. A whole week of cloud. A holiday I would like to forget.

Stayed: July 2017, travelled with family
1  Thank R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

Hotel -
Pool - an all inclusive free trip to the artic. Bring a thermal wet suit. Childrens pool is tiny and adult pool deep throughout. No need to rush in morning it doesn't open until 11am.

Staff - rude obnoxious and with a general hated to English people. Received an 11pm phone call one night because one of my children completed the heinous act of leaving a towel hanging over the balcony.

Live entertainment - non existent except one shady looking character called Gilbert and the grand total of 8 chairs. Don't worry though the crowds of drunk locals playing music will stream into your room from outside until 4am.

Children's club - didn't see it the whole week we were here.

Overall - vastly disappointed yes it's cheap but poor facilities and grumpy staff. Local area more geared to German and French people. Will stick to south Tenerife next time costa adeja etc.

Worth a trip to Loro parque and Siam park the highlights of an otherwise forgetful holiday.

Stayed: July 2017, travelled with family
1  Thank oracle85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Masaru Apartments

Address: Calle Robles 2, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #22 of 82 Hotels in Puerto de la Cruz
Price Range: $70 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Masaru Apartments 3*
Number of rooms: 233
Official Description (provided by the hotel):
Set in the residential area of La Paz, next to the Botanical Gardens, with views over the Orotava Valley, Mt. Teide and the sea, and just a 10 minute walk from the centre of town, the Lago Martianez swimming pools and the beach. It is a tourist complex built in 1974 and totally refurbished between 2001 and 2004. It holds the “Tourist Quality Q” awarded by the Spanish Tourist Quality Institute and it consists of over 240 units between apartments and studio apartments. ... more   less 
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Also Known As:
Masaru Apartments Hotel Puerto De La Cruz
Masaru Apartments Puerto De La Cruz, Tenerife

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