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“Sadly wrong room :-(”
Review of Masaru Apartments

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Masaru Apartments
Ranked #24 of 82 Hotels in Puerto de la Cruz
Reviewed 15 January 2018

Our Danish travel compagny Spies booked a wrong room so we ended up i a room facing the street with no sun... and it was impossible to get a hold of their guide and we wasnt able to get a room with sun due to everything was booked BUT all in all it was a great hotel that deffinatly would be worth another visit :-)

Room Tip: Pick a room with pool wiev to get a quiet room with sun
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  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Service
Thank Dennis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 517 reviews

Reviewed 21 December 2017

The location is perfect. Some of the room are great. However the breakfast could definitely be improved. I really missed fresh sliced fruit like melon, mango, pineapple and papaya. It is really a shame just to have canned fruit on an Island like Tenerife. If you are not into an english breakfast with bacon and such you will of course have fresh fruit and vegetables. We have stayed at a number of other hotells in Puerto de la Cruz both in La Paz and elsewhere in the town, and all of them has lots of fresh sliced fruit.

We also felt that the staff was a bit patronising as we could not take a cup of coffee to finish of the breakfast in the garden. We would prefer to be able to eat the whole breakfast in the garden as the breakfast room feels a bit like a school diner whith a very noisy environment. I think just the breakfast will make us choose another hotell in La Paz for our next stay. To bad for a otherwise good hotell with great staff!

Room Tip: Away from the big road.
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  • Stayed: November 2017, travelled with family
    • Rooms
    • Service
Thank Bengt F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2017

Masaru is a real hotel, with very good and rich Buffet breakfast.
The rooms are very comfortable. The prices are reasonable.
Very good value for money rate.
In a beatiful large garden, a large pool with fantastic view of the Teide

Room Tip: The poolside rooms are more peaceful with bigger terraces and view of the Teide and the beatiful gar...
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  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Luter123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

Masaru is a very clean, fresh hotel. The food is well cooked and quite varied and tastefully presented.
The service is fantastic. When We have had a minor problem: lamps, the fridge etc they came within one minute and took care of it. Never had such prompt service anywhere else. The only down side would be there is no AC.

Stayed: November 2017, travelled as a couple
1  Thank magsweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017 via mobile

It is a real waste of money. The hotel reception desk is full of hypocrites who say they will change your room (because it is too noisy) tomorrow which never comes. I was waken by the horrible noise every day (including weekend) at 8am. Only good thing the rooms are clean.

Stayed: October 2017, travelled as a couple
2  Thank agipio2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

Great complex! Rooms OK, area and food very good! Definitely I will consider next option on second return in Tenerife! Free parking and a lots of restaurants near the hotel. View to Teide or to the ocean are definitely a plus!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
1  Thank BogdanRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

The hotel is a bit tired and needs renovation. The best part is the pool and garden.
The bar is nice and the staff are very friendly.
We only had breakfast here which is very limited and simple But the fact is that you cannot expect anything better for what you pay and the three stars that is given to this aparthotel.
Overall enjoyed our holidays as we went here to spend a few days.

You have to ask for a kettle in the reception which will be sent to you room within few minutes.

No air con in the rooms and no fans available either, so if the hot weather bothers you, this hotel is not recommended.

Stayed: August 2017, travelled with family
3  Thank Lida M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Masaru Apartments

Address: Calle Robles 2, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #24 of 82 Hotels in Puerto de la Cruz
Price Range: $71 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Masaru Apartments 3*
Number of rooms: 233
Official Description (provided by the hotel):
Set in the residential area of La Paz, next to the Botanical Gardens, with views over the Orotava Valley, Mt. Teide and the sea, and just a 10 minute walk from the centre of town, the Lago Martianez swimming pools and the beach. It is a tourist complex built in 1974 and totally refurbished between 2001 and 2004. It holds the “Tourist Quality Q” awarded by the Spanish Tourist Quality Institute and it consists of over 240 units between apartments and studio apartments. ... more   less 
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Also Known As:
Masaru Apartments Hotel Puerto De La Cruz
Masaru Apartments Puerto De La Cruz, Tenerife

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