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All reviews panorama restaurant sea view sardinero beach regular bus service city centre lovely hotel free parking nice walk el sardinero easy parking excellent value main restaurant comfortable rooms hotel is situated buffet breakfast the bus brittany ferry
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Reviewed July 26, 2020 via mobile

I made a 3-week-trip by car through Spain and stayed somewhere else every night. In Santander, I thought it would be cool to have a room with beach view. When I got into the room I was amazed at how tiny it was for that price. A comparable room of that size usually costs 2/3 of that amount. It can only be justified by sea view, but not really. Next, there was no air conditioning. How can that be possible in 2020 in a good hotel in a major city? Wow. This means you had to sleep with the window/terrace door open. And thats the next problem: There were constant construction works going on. Drilling, hammering etc. Impossible to sleep in the morning without earplugs. So you had to either choose between no sleep due to the excessive noise or no sleep due to the heat/lack of fresh air. But not only was there the noise, no, the construction workers also used tar. So, even if you used earplugs you would get that terrible smell everywhere in the room. Upon checkout, I confronted the receptionist or manager with these issues in a friendly way but they were totally uncooperative. "You chose a room with sea view, and this is what you got" - Like it's my fault that there is construction going on. Ridiculous. They didn't offer anything as compensation for this ridiculously overpriced stay and when I told the lady I'd probably be forced to leave a negative feedback she was like "Who cares". Customer service, especially in a hotel, where proper sleep is the most important thing, is something else. Never again.

Date of stay: July 2020
Trip type: Travelled solo
1  Thank univ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 13, 2020 via mobile

We love Santander and the Sardinero Beach. The hotel is situated in the end of the Beach. Lovely views form our room and balcony. Very clean.
Easy to go to the city by bus.
Nice restaurants/bars nearby
All in all a bit expensive but a very good experience.

Date of stay: July 2020
Trip type: Travelled as a couple
1  Thank larschristiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 7, 2020 via mobile

It will be nice place when they finish construction work as you will probably will wait up not from the sound of the sea, they stars construction works every labor day at 7:30 - on weekends it is quite

Date of stay: July 2020
Trip type: Travelled as a couple
Thank Andrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 2, 2020

Just wanted to say 'thank you' to the hotel for instantly giving us the refund for a 4-night May stay we had booked in December 2019. Our flights were cancelled and we feared we would not be entitled to a credit as the deal we got did not allow us to amend the booking. We sent the hotel reception an e-mail and after a few hours were told we would be offered a full refund. I was still sceptical, but 24 hours later our credit card was refunded. You hear horror stories, but on this occasion I was thrilled. When we can, we most definitely will consider rebooking our stay and visit this gorgeous part of Spain. Take care everyone, stay safe!

Date of stay: May 2020
1  Thank fiercefleming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 7, 2020

Stayed here Feb 2020 for one night only, we were actually booked in for 2 nights, but got a text from ferry company, saying they were having to leave a day early due to bad weather, so only had one night. We arrived in Santander and drive the short journey to the hotel at the end of the beach. We had a warm welcome from reception. We had a superior room with a good size Our room was lovely;spotless, spacious and with a sea view. We asked for a extra pillows which was delivered very quickly,
We had dinner in the hotel and the food was ok. Staff were helpful and friendly.
It's a nice half-hour walk from the hotel to the city centre, with a bus 5 minutes drive. From the city centre (Puertochico) there is also a beautiful walking path (1.5 hours) along the coast..
In the morning we chose to have the buffet breakfast it was ok. It is possible to have breakfast in their main restaurant- and that would mean good coffee and pressed orange juice and higher price.
If you are expecting a 5 star all singing hotel then this is not for you, but if you want a hotel with a boutique feel and comfortable rooms then this is a must, it is excellent value. The hotel lobby and Panorama restaurant and bar are well designed and have a lovely ambience.. Only minor problem was that the WiFi was weak.
Chiqui, this hotel is so convenient for the ferry from or too the UK.
Special thanks to the front office girls on duty, they went the extra mile...

Date of stay: February 2020
Thank Timeoutqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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