The hallmark of any hotel is what happens when things go wrong..
The Hotel real is stunning. A hotel from the Belle Epoque with stunning views overlooking Santander harbour, excellent rooms with balconies and lovely lounges, terraces and spaces. Breakfast was well done with excellent food and courteous serving staff.
Food in the Cafe was good and the overall impression was one of grandeur, friendliness and poise.
What went wrong - at 24 hours notice Brittany ferries cancelled our booking back to the UK from Santander and this meant having to leave a day early ( no problem), filling in French attestations forms for travel and printing out new ferry tickets.
The reception staff were excellent - nothing was too much trouble. Documents were printed, rooms cancelled and support given. It was an excellent example of service .
We wont forget and we will be back - it is just a lovely place. Thank you Hotel RealMore
- Free Wifi
- Room service