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“great customer service”

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Hotel Apartamentos Don Carlos
Ranked #20 of 32 Hotels in Santander
Certificate of Excellence
Reviewed 4 May 2007

We arrived in Spain and my wife promptly had her bag stolen including credit cards phone etc and my sons medicine.Watch out at the ferry port there are some scallies about!!
Upshot is our first 5 hours in Spain was spent in Police stations and Hospitals trying to get things sorted.We had not booked a hotel prior to arriving so I just picked one at random and we ended up at the Don Carlos Apartments - not to be confused with the Hotel Don Carlos just down the road.The three bed roomed apartment in the attic was fine for a family of four, a little basic but did the job apart from the beds which need upgrading and the pillows which need throwing out!

Where this place really excelled was the staff and owners who on hearing of our plight pulled out all stops to get hospital appointments for our son (who needed a new prescription for antibiotics and to get another appointment with a doctor to change the dressing on his wound) and to help us cancel credit cards phones etc. they were excellent.Great customer service.And this place is a few metres from a superb beach , close to the casino and restaurants and on the bus route into town.
Get those beds sorted out and we would go again

  • Stayed: April 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank simpon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (86)
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19 - 25 of 86 reviews

Reviewed 1 week ago
Google Translation

Stayed: October 2017
Thank Maria Angeles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
Google Translation

Room Tip: Chambre 403 vue sur la mer, très bonne insonorisation
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mocano680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: September 2017, travelled with family
Thank Jose O
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DON CARLOS S, Director de Relaciones con Clientes at Hotel Apartamentos Don Carlos, responded to this reviewResponded 3 weeks ago
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Reviewed 12 September 2017 via mobile
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Stayed: September 2017, travelled with family
Thank José R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile
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Stayed: September 2017, travelled with family
Thank Rafael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ACoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Apartamentos Don Carlos

Address: Duque de Santo Mauro, 20-22, El Sardinero., 39005 Santander, Spain
Region: Spain > Cantabria > Santander
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 32 Hotels in Santander
Price Range: $92 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Apartamentos Don Carlos 3*
Number of rooms: 28
Official Description (provided by the hotel):
[Hotel Apartamentos Don Carlos - WGuides.com] This three-star apartment-hotel is located in El Sardinero, the summer hotspot for tourists. It is handy for both the Casino and Primera beach. There are just under thirty appartments in total, measuring about 50m2 each. Each unit comprises a bedroom, living room with kitchen, bathroom and terrace. ... more   less 
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