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1 - 6 of 615 reviews
Reviewed January 27, 2020

we arrived very late to this hotel (delayed ferry did not get there until the small hours of the morning but the welcome was very warm and friendly
- modern rooms - clear bright airy
just perfect
the views over the bay are lovely
breakfast was everything you would want
we stayed just one night but it was comfortable and a great start to our holiday

Room tip: most rooms have sea/bay views
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
1  Thank frenchabroadFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmen guadalupe gonzalez, Director General at Gran Hotel Victoria, responded to this reviewResponded August 27, 2020

Dear frenchabroadFrance,

It was an absolute pleasure having you stay with us during your visit to Santander. We also sincerely appreciate your time in sharing your experience at our hotel.

Our team is already looking forward to welcome you again to live with you another extraordinary stay.

With our most sincere appreciation and warmest regards,

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Reviewed October 30, 2019

We loved this hotel: beautiful rooms, very convenient for Santander. Breakfasts were excellent, although the coffee could have been slightly stronger: I think the coffee was powdered. Maybe that is what you get everywhere in Spain!

Date of stay: October 2019
Thank caroline n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 29, 2019 via mobile

We've just spent 3 nights here and I feel it's definitely more a 3 than 4 star hotel. The rooms are rather dated and bland, 2 beds pushed together not a double, no accessible plugs (had to move furniture and unplug the tv or phone to charge my phone), breakfast was OK but not 4 star, the dinner was nice though. Staff were a mix - most were friendly but the worst thing was in Saturday night when they have a wedding going on until past midnight with music blaring out (they didnt warn usbl of this at booking) and us and our baby are trying to sleep the receptionist said he didnt know how long it was going on for, didn't apologise or offer any kind of solution and then said at least our rooms had a nice view! Definitely not 4 star service there..

Date of stay: September 2019
Trip type: Travelled with family
Thank Elliot W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 9, 2019 via mobile

We stayed a couple of days for a quick visit of Santander. The staff was nice but since I am Spanish, they just spoke Spanish and didn't care much about my boyfriend who's Norwegian. I would say it's ok for a 3-stars, but not 4. The rooms are a bit downdated, not enough plugs, not enough amenities, they gave us double bed (2 beds together) and it's not the first time we are in a room like that but in this case the beds opened so we couldn't sleep in the middle. Breakfast didn't have enough variety for a continental breakfast, only eggs and bacon but no beans, no sausages, no creppes/pancakes... And dinner not spectacular and they were clearly understaffed because the waiters were really stressed, not nice in a 4-stars.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank IzaskunML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 7, 2019

Lovely clean spotless hotel located within a stones throw from the beach, Staff were all great, but speaking a bit of Spanish will help, at least try to order in Spanish. No facilities outside of a restaurant but they do either a buffet breakfast or a continental breakfast and a set dinner each night, many of the comments reflect poorly on the quality of the food, but if you want a meal in and don't want to go around to all the fabulous restaurants then this is perfect, unfortunately it does attract a certain type of English tourist but for the most part the hotel was full of Spanish on holidays. There is no soundproofing in the rooms and they host a lot of local family events and wedding celebrations so be prepared for that, but if you have walked around all day and had a few glasses of wine then you should sleep well with the sea air.
The weather was the same at home with a stiff breeze off the sea but warmer in the old town when you were sheltered from the breeze.
Rooms were spotless, there was no tea/coffee making facilities and local TV only in room, small fridge with some items and a room safe.
The big thing that could make your stay is that there are two types of balcony's one is very large and the other extremely small, if you are staying for a few days ask for the larger balcony, the sea view ones don't get the sun in the afternoon which is probably better in the height of the summer but colder in Spring

Date of stay: May 2019
1  Thank voproductions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariaghv, Gerente at Gran Hotel Victoria, responded to this reviewResponded June 18, 2019

Dear guest,

Thank you for your kind words on Tripadvisor. I am glad to know that you enjoyed your stay with us during your visit to Santander!
The team of the Gran Hotel Victoria hopes to welcome you in the very near future.

Warm regards,
Gran Hotel Victoria.

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