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All reviews bull ring minute walk stable wifi old town easy walk into town restaurant attached to the hotel lovely bathroom breakfast room train station hotel parking on foot within walking distance large room coffee machine reception staff historic center the ground floor
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Reviewed July 18, 2018 via mobile

Our group was attended to by Ana Sanchez who was at the reception then with Belen. Ana was a very helpful lady. She even personally assisted us set our aircon in our room as the weather was running at 40 degrees Celsius then.

The hotel is centrally located. You can go around easily on foot. What can deter you doing this though is when the weather is really hot.

The buffet breakfast is a good spread. Staff at the restaurant are attentive and nice.

I wanted to compliment Ana Sanchez earlier but Martha at the reception did not “know” her. She kept on pointing at the lady beside her then. I said no - that was not the Ana that attended to us on arrival. I even had to tell her please look at your roster and check who was on duty morning of 22 June. Only then did she find out that their hotel had 2 staff named Ana?

Aside from the odd response from Martha our stay was generally pleasant.

Stayed: June 2018, travelled on business
Thank Ella_Salita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorNHToledo, Director General at NH Toledo, responded to this reviewResponded July 19, 2018

Dear Customer,

First of all, thanks a lot for your sharing your experience in NH Toledo with other customers.
We are glad to know that you enjoyed our facilities and our breakfast.
Related to your comment, as you mentioned, there are 2 Ana working in this Hotel, so I am sure it was a missunderstood because both employees (Marta and Ana Sanchez) are working in the hotel since long time ago. Any way, I will trnasmit your congratulations to Ana personally.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 13, 2018 via mobile

Was a little disappointed on arrival that walk in shower I was told was available when booking was not, I had to pay €15 day extra to get walk in shower. Usual NH high standard with all amenities provided WiFi good. Reception staff very helpful. Parking cost €10 a day

Stayed: May 2018, travelled with friends
Thank barbara s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorNHToledo, Director General at NH Toledo, responded to this reviewResponded May 14, 2018

Dear Barbara,

First of all we want to thank you for your trust in NH Hotel Group and your kind comments about our Hotel.
Customer satisfaction is our number one priority therefore, we are really happy to know that you had an excellent stay.

We look forward to have you back on your next visit to Toledo.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 23, 2017

Right opposite the bullring. Within walking distance of old city and all its attractions. Delivered what they promised, with friendly staff and good breakfast. Rooms neat & clean, nice & spacious. I'd stay here again

  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Hennie_dup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHToledo, Director General at NH Toledo, responded to this reviewResponded January 3, 2018

Dear Customer,
Thank you very much for taking the time to share your experience in our hotel, comments like yours, represent for us an extra motivation that encourages us to keep improving and with little details make our guests feel at home.
We are pleased to have contributed on turn your visit to Toledo in a fantastic experience.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 14, 2017

This NH property lies opposit the bullfight arena and a bout 15 minutes walk to the old city. The stuff is minimal so it is quit hard to get assistant with your lagedge, or a cup of tea in your room. The rooms are comfortable but small, and the hotel grounds are quite empty. The breakfast is a nice spread but a bit overpriced. The hotel in general is adequate and comfortable although is not worthy of the 4 stars it was awarded.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Natan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHToledo, Director General at NH Toledo, responded to this reviewResponded November 21, 2017

Dear Customer,
Thank you very much for taking the time to share your experience in our hotel, comments like yours, represent for us an extra motivation that encourages us to keep improving and with little details make our guests feel at home.
We are pleased to have contributed turn your visit to Toledo in a fantastic experience.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2017 via mobile

Good location albeit outside the city walls.

Walking distance from the historic center.

Staff as in most NH hotels excellent.

Room was beautiful, we did pay for a superior room which more than met our expectations.

Downside, no bar, nor water other than a vending machine outside the hotel.

No parking but there are plenty of public parking nearby and free during night time until ten a.m.

We will certainly stay there again.

Stayed: October 2017, travelled as a couple
Thank Robert1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHToledo, Director General at NH Toledo, responded to this reviewResponded November 15, 2017

Dear Customer,
Thank you very much for taking the time to share your experience in our hotel, comments like yours, represent for us an extra motivation that encourages us to keep improving and with little details make our guests feel at home.
We are pleased to have contributed turn your visit to Toledo in a fantastic experience.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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