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All reviews bull ring minute walk scraping chairs stable wifi old town easy walk into town three nights staff was friendly and helpful lovely bathroom breakfast room public car park train station hotel parking light sleeper on foot within walking distance large room
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1 - 6 of 903 reviews
Reviewed September 30, 2018

The hotel is just outside the city walls so about a 15 minute walk up hill !. The check-in was nice and swift and efficient. The lady on Reception was exceptionally helpful and gave us a couple of lovely restaurant recommendations which were much appreciated. OK size room, but the bathroom was enormous !. Aircon worked well. Didn't take the breakfast as to expensive but there is a cafe bar associated with the hotel which was very good and did an excellent little breakfast of toast and coffee. There was also another little local bar down the road (popular with the locals) which was equally good. The city of Toledo is beautiful but get used to the walking - plenty of ups and downs !. On the way to the city there is a little park which has a couple of little bars that locals use. we joined them and it was just lovely sitting there looking at the lovely city skyline with a G&T.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank CaptainsWife1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorNHToledo, Director General at Hesperia Toledo, responded to this reviewResponded October 3, 2018

Dear guest,

Thank you for taking a few minutes of your time to provide feedback to others and ourselves.
Your comments are very important for us because they help us to improve our service. We are grateful to know that your stay was so wonderful.

KInd regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2018

Chose this hotel for its ease of driving to as some Spanish towns can be difficult. It was easy and the parking a bonus. They change €10 per day. The public car park down the road is €5.
That said the staff were polite and helpful. The room was spacious and clean. Pricing was also very reasonable. 15 min walk into the old town.
Excellent choice especially if you are driving there.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Hove-Gull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorNHToledo, Director General at Hesperia Toledo, responded to this reviewResponded September 24, 2018

Dear guest,

First of all we want to thank you for your trust in our hotel and your kind comments.
Customer satisfaction is our number one priority therefore, we are really happy to know that the hotel has accomplished your expectations and you had a good stay.
Thank you for sharing your experience with other customers.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2018

We were given a room on the top floor, so it got a little warm, but closing the drapes and leaving the AC on helped with that. The bed was very comfortable! The size of the room was a little tight, also, but we had a huge balcony, which was great. The amenities were nice and, most importantly, the room was clean. Close to the city walls and lots of parking nearby.

Room tip: Ask for a room with a balcony, rooms on floor 3 are warmer
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank swalzem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorNHToledo, Director General at Hesperia Toledo, responded to this reviewResponded August 27, 2018

Dear Swalzem,

First of all we want to thank you for your trust in our hotel and your kind comments.
Customer satisfaction is our number one priority therefore, we are really happy to know that the hotel has exceeded your expectations and you had an excellent stay.

Best Regards and have a nice day

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Reviewed July 27, 2018 via mobile

Loved it. Large room with minibar, TV and air conditioning. Very comfortable bed and clean bathroom. Excellent WiFi connection. Amazing breakfast: so many good things to choose and everything is fresh. The staff is super nice and helpful.

Lovely stay!

Date of stay: July 2018
Trip type: Travelled on business
Thank Luís V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorNHToledo, Director General at Hesperia Toledo, responded to this reviewResponded July 30, 2018

Dear Luis,

First and foremost I would like to thank you for your trust in our hotel and sharing your comments in Tripadvisor.
At NH Hotel Group we always aim to provide the best service on each occasion, therefore we are glad to receiving your remarks about the stay and the attention offered.
We thank you once again for having sent us your feedback, which has also been forwarded to all the staff.

Kind regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 18, 2018 via mobile

Our group was attended to by Ana Sanchez who was at the reception then with Belen. Ana was a very helpful lady. She even personally assisted us set our aircon in our room as the weather was running at 40 degrees Celsius then.

The hotel is centrally located. You can go around easily on foot. What can deter you doing this though is when the weather is really hot.

The buffet breakfast is a good spread. Staff at the restaurant are attentive and nice.

I wanted to compliment Ana Sanchez earlier but Martha at the reception did not “know” her. She kept on pointing at the lady beside her then. I said no - that was not the Ana that attended to us on arrival. I even had to tell her please look at your roster and check who was on duty morning of 22 June. Only then did she find out that their hotel had 2 staff named Ana?

Aside from the odd response from Martha our stay was generally pleasant.

Date of stay: June 2018
Trip type: Travelled on business
Thank Ella_Salita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorNHToledo, Director General at Hesperia Toledo, responded to this reviewResponded July 19, 2018

Dear Customer,

First of all, thanks a lot for your sharing your experience in NH Toledo with other customers.
We are glad to know that you enjoyed our facilities and our breakfast.
Related to your comment, as you mentioned, there are 2 Ana working in this Hotel, so I am sure it was a missunderstood because both employees (Marta and Ana Sanchez) are working in the hotel since long time ago. Any way, I will trnasmit your congratulations to Ana personally.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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