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“A very elegant and luxurious hotel”

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Eurostars Palacio Buenavista
Ranked #1 of 44 Hotels in Toledo
Certificate of Excellence
Reviewed 4 November 2017 via mobile

We had booked one night in this hotel before heading back to Madrid and home to Canada. We arrived quite early in the day and the front desk staff were fantastic. They let us park our car in the secure hotel parking lot and held our bags for us until our room was ready. They also told us when we could catch the shuttle bus into the historic centre of town. As the hotel is not within walking distance of the town centre, a free shuttle bus operates every hour or you can take a taxi if you prefer. The shuttle driver was a very friendly and helpful man who gave us lots of suggestions about what to see as well as reserving a spot for us on the last shuttle back to the hotel at 5:15 PM. He also gave us a card with a telephone number to call if we decided to take a taxi back to the hotel instead of the shuttle. We spent the afternoon in the historic centre of Toledo and then took a taxi back to the hotel as we were in the Jewish section of the old town and quite a long walk away from the shuttle meeting point. My husband left his cell phone in the taxi and the front desk staff were very helpful in contacting the taxi company for us and having it delivered by the same taxi driver back to the hotel.

When we originally checked in the front desk staff had upgraded our room to a junior suite as the people who were staying in the room we had booked wanted to add on to their stay at the hotel. What a wonderful surprise for us. The suites at the Eurostars Palacio Buenavista are indeed palatial. If there was a 6 star rating on Trip Advisor they would definitely qualify. The bed was extremely comfortable; there was a separate office area with a sofa, desk, desk chair, and table which could be closed off from the bedroom area; a large bedroom with chairs and a large television; and a very large and deluxe bathroom with a huge shower, separate bathtub and two sinks. The toiletries and amenities that were included were all first class. All the rooms were spotlessly clean and the entire ambience was one of luxury and indulgence. There were also three separate pocket balconies that faced west giving us a glorious view of the sunset, the river flowing by Toledo, some of the historic walled city, and the lovely gardens around the hotel.

The breakfast buffet was lovely and included a wide variety of breakfast foods, as well as made to order omelettes and waffles. The coffee was wonderful. The service and lighter meals in the bar was also very good and the entire ambience of the hotel was delightful. I can’t comment on the superior room we had originally booked but would highly recommend the junior suite as possibly one of the nicest hotel rooms I have ever stayed in, either in North America or Europe.

Stayed: November 2017, travelled as a couple
Thank Jewel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 14 of 1,402 reviews

Reviewed 1 November 2017 via mobile

Very nice and elegant in a sense of traditional elegance. This is old palace . Impressive .
Rooms are huge! 40m that is very convinient. Location : you need a car. Clean nice . It is not super new but absolutely ok. Parking in a garage. Breakfast ok. Service nice . Reception speak English very well. So all is here .

Stayed: November 2017, travelled with family
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

This a very nice hotel for having some days off. The staff was friendly, the food was fantastic and the views of central Toledo from its terraces are incomparable. It's not near the centre so you need some transportation if you want to check the sights. There is a free shuttle to the centre, so that's helpful.

  • Stayed: July 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Sergio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2017

The polite warm welcome from the efficient front desk provided an excellent 'shop window' for what we immediately discovered was a superb hotel.

The pleasant approach to the front door, bordered by a lovely garden overlooking a river, was the prelude to a beautiful marble floored reception area. This led on to the bar area, with its glass dome roof, and the restaurants, all immaculately presented and clean. The hotel furnishings are stunning.

Our bedroom was equally adorable, i.e. spacious, large comfortable bed, sofa & chairs, tv, tea & coffee making facilities and a huge bathroom with large luxuriating bath and separate shower. Wonderful. And free wifi throughout the hotel.

Even the underground car park, for parking which came at no extra cost, was immaculate, e.g. well lit, painted floors and 'house proud' clean.

The hotel is in a good position, about three miles from Toledo city centre, but it runs a well organised hourly mini-bus service, again at no additional cost. It would be crazy not to take advantage of this excellent service to witness this UNESCO world heritage site. It is truly wonderful.

Needless to say, my wife & I extended our stay at the Eurostars Palacio enabling us to have a wedding anniversary dinner in the lovely restaurant. It is true there was little choice for vegetarians, but that is our choice. The 'kitchen' accommodated us well and we enjoyed a gorgeous pasta/pesto meal prepared for quality not just quantity. Breakfast was good, too. 10/10!!

It seems there are many new approach roads to Toledo. Make sure your satnav is up to date!

Strudwick of Worcester, England

Stayed: October 2017
Thank denstrudwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017

1st this Hotel is Not a Hilton and has not been for 3 years. Also the pictures they put on their web site is not correct and it DOES NOT LOOK OUT OVER THE RIVER AND ONTO THE VILLAGE. It does look out over a river but not even close to seeing the Village they depict. The pillows are horrible, they did try to give us something that would work, but they were not successful. The breakfast was delicious really good coffee.
The rooms were large and clean, BUT their focus is on weddings and meetings, and large group tours. Not my style. Noisy at night until late.
The location was not good, you had to cab everywhere and their shuttle stops at 4:00pm in the afternoon. Weird. There are several amazing hotels along the river that DO look out over the village that you should investigate. I really can't recommend this hotel for a stay in Toledo. I will say that the front desk people were amazingly helpful as were the wait staff for breakfast and dinner in the lobby bar.

  • Stayed: October 2017, travelled as a couple
    • Value
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2  Thank hawaiiportland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017

We stopped off in Toledo on our way to Madrid and booked one night at the Eurostar’s Palacio Buenavista Hotel. We arrived early and the staff made every effort to get us into our room, no hassle at all. All the staff were very friendly and pleasant and the hotel was great. Unfortunately we wished we could have stayed longer but time was against us. We will plan another visit soon to Toledo as we did not get to see everything we wanted but will definitely book into the Eurostarts Hotel. The Hotel is just outside the town but it’s a very easy taxi ride into town. Thoroughly recommend it for a stay in Toledo.

Room Tip: We had a special rate for bed and breakfast great value
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

We knew that this hotel was some distance outside Toledo when we booked, but we wanted somewhere we could rely on a quiet nights sleep so it ticked that box.
The hotel is beautiful and the gardens and pool area are also lovely. The rooms are huge and likewise the bathroom. There is a shuttle bus but it only operates until 5pm and you have to book in advance. The taxi fare is €7 to the town. It drops you off at the bottom of a huge escalator which takes you up to the main square, so no problem there. On arriving in Toledo with suitcases were charged €7 for our Taxi from the Train Station to the Hotel but on an other occasion we had to pay €14 for a Taxi from the Hotel to the same station. So ask the fare in advance seems to be the answer.
All in all this is a great hotel and I would recommend it .

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Lobo177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Palacio Buenavista

Address: Calle Concilios de Toledo 1, 45005 Toledo, Spain (Formerly Hilton Buenavista Toledo)
Region: Spain > Castile-La Mancha > Province of Toledo > Toledo
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Toledo
#1 Family Hotel in Toledo
#1 Romantic Hotel in Toledo
#1 Business Hotel in Toledo
Price Range: $104 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eurostars Palacio Buenavista 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Eurostars palacio Buenavista, constructed around the former XVI century Buenavista Palace, is located just 5 minutes from the old city quarter of Toledo by the free transfer service. Based within a UNESCO World Heritage Site, the hotel is situated in the perfect location for exploring all the hidden treasures that the Imperial City of Toledo has to offer. Along with the city's commercial and recreational districts, those wishing to visit the heart of Spain, the Eurostars Buenavista Toledo Hotel is also the ideal starting point from which to discover Aranjuez, Cuenca, Avila, and other points of interest near Madrid. Madrid City Centre is easily accessible via the AVE (High Speed Train), which the journey from Toledo to Madrid's Atocha Station in just 30 minutes. The city of Madrid is then yours to explore, where you can find its main museums: the Prado, the Thyssen and the Reina Sofia within walking distance.The Madrid-Barajas International Airport is a short 45 minute drive taking the AP-41 or A-42 highways; however special tariffs can be applied to airport transfers upon request ... more   less 
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Also Known As:
Hilton Buenavista Toledo Hotel Toledo
Hilton International Toledo
Hilton Toledo
Toledo Hilton

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