I'm giving 5 stars for the service and location of this hotel due to the fact we had a rental car and the parking was easy and free. The hotel has some beautiful qualities, a spa and a small art gallery. Leonela was an amazing front desk agent and I really appreciated how much she helped us with any questions. Her English was great. She even made a dinner reservation for us in another city the day we checked out. The buffet breakfast is really nice and had many choices. Carmela was super sweet and we appreciated her attentiveness during our breakfast. We came at a transitional time of seasons, with the set point for the A/C being a little too warm for us. We would have preferred it a tad cooler. Also, be sure to ask front desk to turn off the heated mirror in the bathroom, as it can roast you if you don't know to call to have them adjust. The room was large and beds were comfortable. The robe sizes only fit a small person, so my husband couldn't use one. Nice mini bar. The bathroom had an unusual configuration, but worked. My only real complaint is the hallway rugs were not vacuumed properly each day. All in all, I have no regrets in staying here because it met our needs, we were comfortable and the staff is very friendly!

Dust and dirt.
The hotel has carpets everywhere on the corridors in the bedrooms and they are dirty stained and gather so much dust you can sense it within minutes. The big windows do not open in the rooms for security reasons so you just breathe this dust. And it’s not just that. You can see that nobody cares about cleaning or even vacuuming these carpets. Stains everywhere and visible dirt. That’s not what we expected

The hotel is well located, with good view of a river, and close to old town.

The rooms and facilities are very clean and beautifully decorated.

Waiter Janier Garcia and chef Jose of the hotel restaurant are especially helpful. They enabled us to have a wonderful dinner.