Dear Sherpaaa
Thank you very much for reviewing our service. We’re pleased to read that you describe our service as excellent.
Thanks also for mentioning the professionalism of our punctual and helpful driver.
We always try to do our best to accommodate our clients as better as possible.
If you will come back to Barcelona, we will be very pleased to service you again!

Dear Bostonbarb1
Thank you very much for your nice words and your recommendation.
We’re always very pleased to receive positive comments from family groups. Even more in this case, when three generations are travelling together and also some of them are children!
As you spent your days here accommodated in very centric hotels close to Las Ramblas, we hope you could take a bit of the Barcelona taste.
We wish you had a good way back to Massachusetts and look forward you to visit us again in the future!

Dear Constantin S,
In order to clarify the misunderstanding to all the travellers of your first review.
As we informed you and saw in the attached file that was sent to your email.
On Friday June 28 at 18:45 you filled the online form requesting a transfer service for Saturday June 29 at 11:15.
On Friday June 28 at 21:06 it was sent our reply "Due to the already booked services our private vehicles and trustworthy collaborators don't have availability to offer you the requested service"
That means that our staff are working later than the standard office hours and our reply was sent more than 14 hours before your requested pick up time, not at the last moment as you wrote.
We take the opportunity to let the travellers knows that we does not work automatically, we double check one by one all the reservations, to avoid over booking problems and to avoid any mistake with the received information because we like to ensure that the service will be well done.
Automatic systems are better business, staff double checking everything are not needed, and if the traveller filled something wrong will be not the reponsibility of these companies.
Sometimes hotels, restaurants, theaters, museums, emblematic buildings and any kind of business are fully booked and this is not a crime and is not a reason to criticize and shows your disappointment to these business.
We do not know if it was some problem with your mobile device or your internet access but of course if it happened was not our fault and your sentence "They cancelled on us in the last moment" of your review is completely false.
Please next time, if you really want to help other travellers, double check all the information in order to write a reliable review with true content.
We regret that you have not been able to use our services and score us accordingly with the provided service by our professional, punctual, helpful and friendly drivers (as our clients wrote)
We like to take care of our customers and work honestly for their and we are very thankful to all travellers that spent their time to read our answer.