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Reviewed April 21, 2018

the hotel is very near to the rnfe sants station. the rooms are nice but its better upgreat them to the better ones. front dest are polite and helpful. and the breakfast is nice with plenty things. if u are a member u can have extra discount.

Room Tip: executive room
  • Stayed: April 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank mail0017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bpajuelo, Departamento Calidad at Expo Hotel Barcelona, responded to this reviewResponded April 23, 2018

Dear mail0017,

We would like to sincerely thank you for sharing your opinion with the rest of users.

Your kind words addressed to staff professionalism and our excellent service, mean a reason of great pride and motivation for all of us, since we daily work with passion to provide high quality service to our guests.

We hope to see you again.

Regards,

Beatriz Pajuelo
Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 17, 2018

This is a 4* hotel, however the four stars must be based on things like, lifts, tv, bidets, baths, balconies. The rooms are small and there is no seating area other than on the beds. We stayed in a triple room which is the same size as a double room with a single bed in the corner (the double rooms have an empty space). The rooms are long and narrow and you cannot walk fully passed the end of the beds but have to sideways shuffle. There is a wall mounted desk - ours was bowed and had a large TV sat on it which left very little room to put anything else and you couldn't get to the mirror behind it. The bathroom is again narrow and you do not get a full size bath, I am around 5ft 3" and could sit upright in it and still touch the far end with my feet! There is a bidet if you like one but that it tucked very close to the toilet which in itself is close to the wall so there is no elbow room at all. On the plus side there is a rather large walk-in wardrobe room with lots of hanging space (but few hangers), this room is big enough for cases and there are drawers and a free safe provided. This room is essential as you have no spare space in the actual bedroom area if the room is a triple room. We did not eat breakfast but two of our party who had a double room did and unfortunately were both ill afterwards, I've no idea whether this was the food or just coincidence but it did seem odd and my daughter said she felt sick pretty soon after having eaten. The location of the hotel is excellent if you intend on using the trains as it is literally 2 minutes away, the downside of this is that the area is very noisy as there are people coming and going all day and night and they are not quiet, horns are blasting all day and night too so you need to keep your window closed to avoid the noise. Finally I found the staff were efficient, not particularly friendly and did not take criticism very well - we asked if they had any better rooms and they seemed very surprised to be asked and then were not willing to try to assist unless we paid a further £460 to buy another room for the weekend - this is the full price of a room so no discount offered at all needless to say we declined. Bottom line is that I would not recommend this hotel unless you are getting it really really cheaply. I've no idea what other hotels in Barcelona are like but am sure there are better ones for the same price.

Room Tip: Higher rooms are probably quieter but cannot guarantee that
  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Yomomma2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bpajuelo, Dpto. Calidad at Expo Hotel Barcelona, responded to this reviewResponded April 18, 2018

Dear Yomomma2,

We would like to sincerely thank you for sharing your opinion with the rest of users.

I am really sorry to see that your impression of our facilities, staff and food has been so negative. Apparently nothing has been entirely to your satisfaction, except our location, which we appreciate.

We are absolutely sorry that the standard of our facilities has not been up to your expectations, as you can read in our web site the size of our rooms are 27m².

On another hand, we serve around 400 customers at our breakfast every day and we have not received any complaints about it, just your comments. So, we exclude the option of our breakfast as a possible cause.

Refering to your comment about noises, i'm really sorry you had this inconvenience and were not able to offer you the experience we'd like to. We will try to identify what kind of problems are making slow the experience in order to improve it as soon as possible.


Thank you once again very much for your time sharing your experience with us and we say goodbye hoping to have the chance to welcome you again.

Regards,

Beatriz Pajuelo
Quality Department

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Reviewed April 17, 2018

This hotel is an amazing hotel and the best part is it's not even expensive.

The rooms are great in terms of size and majority of them have a veranda.

The staff are absolutely amazing, Neus & Ivan(I think the other one is Monique) are absolutely great and a huge asset to the business.

Thank you Expo, i will definitely visit again in the future and SURELY recommend.

Thanks

Room Tip: Superior room
  • Stayed: April 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
2  Thank shanea264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bpajuelo, Dpto Calidad at Expo Hotel Barcelona, responded to this reviewResponded April 17, 2018

Dear Shanea264,

Thank you very much for write such a good comment about the confortable rooms and our "absolutely amazing" team. We really think your feedback is important to improve every day.

We hope to see you again.

Regards,

Beatriz Pajuelo
Quality Department

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Reviewed April 16, 2018

room brilliant friendly staff good breakfast selection of English and continental
position brilliant
clean and welcoming
perfect for train station and metro
short walk to the fountain and arena
would definitely go back

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bpajuelo, Dpto Calidad at Expo Hotel Barcelona, responded to this reviewResponded April 17, 2018

Dear Julie B,

Thanks for taking time to post your review of our hotel.

We do appreciate all the great comments about our services and breakfast.

Thank you also for your mention about the hotel staff. I have shared your kind words with my team. They will be delight to read your comments. Our staff strives to create a service experience for our guest that is lasting.

We appreciate all of your comments and hope to see you again in the near future. It will be a pleasure to host you again.

Beatriz Pajuelo
Quality Department

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Reviewed April 15, 2018

Decent sized and clean double room. The hotel is within short walking distance from a train station and two metro stations. Also within walking distance from the Plaça Espanya and the Font Magica.
They serve a good breakfast buffet, but the price of it (though probably correct) made me decide to have breakfast in the city most days (there's a decent breakfast place when you're walking towards Tarragona metro station). If you can manage large quantities of food and you want your breakfast to last till dinner time (and skip lunch), the hotel breakfast is a financially good option.

  • Stayed: April 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
2  Thank Gert78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bpajuelo, Dpto. Calidad at Expo Hotel Barcelona, responded to this reviewResponded April 16, 2018

Dear Gert78,

It is a pleasure to make your stay in Barcelona very confortable and we are very glad you to come again to our hotel.

I'd like to thank you to spend your time to share your opinion and comments. Looking forward to welcome you back soon, please feel free to contact us direct us direct in order to organise all the details.

Regards,

Beatriz Pajuelo
Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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