Sadly during Barcelona attacks this hotel was not very cooperative. A good way to access the level of hospitality a hotel provides is at the times of need, and this one didn't do well.
The whole area in la Rambla was restricted for anybody to access near the terror attack. So, Tourists who couldn't get to their hotels and seeking a night to sleep went to nearby hotels. Two of those Tourists were friends who had all their papers/money/credit cards in the La Rambla area and police couldn't allow them in. They called us (friends abroad) and asked us to book a hotel for them at least for the night. Since they had no cash and lost all their belongings.
The nearest option was this hotel, sadly they don't allow payments, by credit cards via phone, email, online etc. They accept credit cards either in person or direct cash. Add to that phone attendant was very rude and high tempered.
We understand a policy anybody imposes and it is respected but during emergencies some rules needed to be flexible and this hotel needs to show the real spirit of the Catalans.
Other hotels, even more prestigious hotels, accepted the idea of credit card information and thus payment either by phone or by email only to help tourists who are lost and couldn't have access to their personal belongings. This behavior tells you much about hospitality and flexibility to help those affected by the tragic incident. But this hotel added more complexity to what is a very critical situation. Given the fact the payment will be done but using other "also" legit methods. Because of their rudness and their regid nature of a policy my friends had to walk 4 hrs searching for a hotel and the more time passed the more hotels got little rooms to spare.
- Official Description (provided by the hotel):
- This emblematic listed building of artistic and historical interest was built in 1883 and began operating as a hotel in 1990. It is located just off Paseo de Gracia, one of the city's main thoroughfares. Completely renovated in 2010, it offers clients the ultimate in comfort and relaxation, promised by the ideal combination of a classical building -typical of stately Barcelona- and all the modern amenities one would expect to find in a 21st-century hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hcc St Moritz Barcelona