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“Rude & Inconsiderate Staff ”
Review of Out of China

Out of China
Ranked #805 of 10,849 Restaurants in Barcelona
Certificate of Excellence
Cuisines: Chinese
More restaurant details
Restaurant details
Dining options: After-hours, Delivery, Reservations
Neighbourhood: Eixample
Description: Out of China is a Chinese restaurant, located in the center of Barcelona, ​​specializing in handmade dim sum and traditional Chinese cuisine.
Reviewed May 5, 2018 via mobile

We told the lady (Chen) that we were pure vegetarian. She told us that she was vegetarian herself so she understands our requirements. Chen suggested that we order just the appetisers and take our time ordering the main course.

When we tried to place our main order of vegetable fried rice the server tells us that it has egg on top. When we asked if it can be removed the server shoots back that if we had told her with the initial order, she could have but they are too busy now to make an adjustment.

Her answer was not only appalling but she rudely told us that she was the boss and she decided what adjustments they will make.

For such rude treatment and for not taking care of individual customers, I recommend that this restaurant be completely rejected. Especially if you’re vegetarian or vegan.

Don’t worry the food isn’t something you will miss anyways.

Thank Anirudh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qq w, Propietario at Out of China, responded to this reviewResponded May 8, 2018

Dear ms or mrs Anirudh D,

We are terribly sorry for your bad experience, nevertheless we completely disagree with your comment,

Out of China is a chinese cuisine restaurant in which we have some dishes that are gluten free, some are vegan and some of them are vegetarian with dairy. Every dish is CLEARLY MARKED on the menu.

Mrs. Chen explained that we could not modify the dish because the preparation that contained egg was already at the base of it, another day when the restaurant would not be that busy we might have made eggless fried rice for you (after checking with our chefs). Take into account that this particular dish is not marked as vegan or vegetarian with dairy, so the customers that want to order this rice assume egg in this dish.

However, she informed him of the other vegetarian and vegan options at her disposal that were certainly many (like seitan and tofu, varied mix of vegetables, steamed Jasmine rice, udon noodles, crispy dumplings, steamed bread, etc.) . We also made an special dish for the kid which was off the menu (a clear effort from our kitchen staff)

We also want to point out that the same water and chilli oil was ordered twice to two different waiters in less tan one minute, without waiting the time we could take to bring what is ordered. That situation created confusion and we brought everything two times, and everything had to be corrected

Respect should be mutual in the relationship between the customer and the restaurant and we never disrespect by being rude with them, What is more we have lots of vegetarian customers which are satisfied with our service and food.

Yours sincerely,

Out of China team


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6 - 10 of 630 reviews

Reviewed April 30, 2018

A bright well-presented restaurant. A different menu from the norm, possibly, but interesting flavours, lots of dumplings (try the barbecued pork bun). Very good value as well - dinner for two, including wine for less than €60. The house white from Rias Baixes (Albarino) was €9!!! Great value.

Only little negative was that the service was little rushed.

    • Value
    • Service
    • Food
1  Thank Congra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qq w, Gerente at Out of China, responded to this reviewResponded May 16, 2018

Thank you very much for your comment, we are happy that you appreciate the quality of our dishes and that the relationship quality price is also of your liking. It is true that sometimes the restaurant is very full and we try to serve the customer as soon as possible, but we do not always have the right rhythm, we are working to improve our service, comments like yours help us.

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Reviewed April 3, 2018

Nice place and the service was professional and very fast. However the food did not impress at all.
The dumplings we tried was quite bland and the Peking duck was dry and we did not finish the dish.
We were expecting much more.

    • Value
    • Service
    • Food
Thank Robin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qq w, Gerente at Out of China, responded to this reviewResponded April 4, 2018

I am very sorry that your experience was not the expected, the dumplings that we make in our restaurant are usually very well valued by our customers, sometimes the expectation on a dish depends on a previous experience, in our case we try to be faithful to traditional Chinese cuisine. As for the duck, we would have liked to be shown his opinion at the time to have been able to solve the problem,.

Thank you for your visit and we hope see you again and have the opportunity to satisfy you

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Reviewed March 30, 2018 via mobile

Wait staff very aware and accommodating for gluten free. Amazing options to choose from that they prepare with care to provide a delicious gluten free meal. Great flavors and fresh dishes. Highly recommend!!

Thank Foxtrotx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qq w, Gerente at Out of China, responded to this reviewResponded April 4, 2018

Thank you very much for your opinion, we work very hard for all our customers to feel satisfied in our restaurant, we hope to see you son !!

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Reviewed March 27, 2018 via mobile

This place can serve up some authentic dishes and some watered-down meals. The multi-lingual staff and menu all make it easy to find some decent food or maybe even try something new. None of it is bad but little is spectacular. The dumplings were OK, but with options for steamed, fried, or grilled, as well as gluten free, can you really complain? Mains were likewise mixed, with the paigu (pork rib) just OK while the steak in spicy oil was flavorful if not especially spicy. Overall, a decent place for a meal that gets 4 stars instead of 3 because the menu has so many options for gluten-feee patrons.

Thank MattyFitzAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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