Reception at 01-Hotel Axor Feria 3 Madrid on 2 February 2012. Having driven from Santander in very bad weather I (Val) and a girlfriend decided to stop in Madrid. On checking Bookings.Com on my friends phone we were told that there were 5 double rooms available at this hotel. We drove straight there arriving around 1900. At reception a Raquel Fernandez abruptly informed us that the hotel was full. We returned to our car and went back to Bookings.com on the Iphone to be told that there were still rooms available at this hotel. We therefore booked our room online taking the booking confirmation back into the hotel reception. We were then told by the same person that "it is impossible"! Raquel Fernandez then went into the office and spoke with someone, came back and said "now is possible". If the weather had not been so bad we would have gone elsewhere. The management of this hotel should be aware of how customer guests are being treated by this unhelpful receptionist. The rest of the hotel staff were very good and we enjoyed a comfortable and pleasant stay of one night.'
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