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“Nice hotel - near trains, no free wifi” 4 of 5 bubbles
Review of AC Hotel Carlton Madrid

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AC Hotel Carlton Madrid
Ranked #158 of 444 Hotels in Madrid
Seattle, Washington
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice hotel - near trains, no free wifi”
4 of 5 bubbles Reviewed 29 March 2012

Nice hotel - relatively modern. Hoping for free wifi, but only in the lobby. Was nearby the Atocha station, which was very convenient for travelling - both long distance on the Renfe, as well as locally on the Metro. The area around is okay - seems a little sketchy, but not bad. Overall, good value.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dkim76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,193 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (173)
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English first
Hartford, Connecticut
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 13 March 2012

Its a basic property. Clean and somewhat centrally located. It's a clean hotel at a fair price. The free mini bar was nice. Some nice snacks and drinks.

The bed was hard and the king size bed is two twins tied together. You can fall through the cracks at night! The heating and AC was hard to operate and didn't work right.

Parking is reasonable at 14 euros. Breakfast is an extra charge, even If you are a Marriott platinum member.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mkalen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 11 March 2012

The hotel webpage claims the following: "AC Hotel Carlton Madrid has introduced a free Wi-Fi internet service in the hotel, providing easy access to a high-speed connection." This is a lie. The free wi-fi is only available in the lobby; you have to pay for it in rooms.
The in-room directory of services mentioned a pool and a spa, but the lady at the reception seemed to hear about that for the first time.
There is no bath, only a shower.
The walls are very thin, you can hear everything that goes on around you.

The location is excellent, walking distance to Reina Sofia, Prado, the botanic garden, and much more. Metro station Atocha is nearby. It is possible to get from the airport to the hotel just by using the metro (change of lines needed).

  • Stayed March 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Michal F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carlton01, Director General at AC Hotel Carlton Madrid, responded to this review, 13 March 2012
We are sorry, the free Wi-fi internet service is only in he lobby, in the rooms you have to pay for it. There must have been a misunderstanding.
We don't have a spa or a pool, we only have a fitness center, and so we know that doesn't appear in any webpage or directory of services.
The thing about the bath and the shower must also be a misunderstanding because there are rooms with shower,others with bath and others with whirpool bath.
The walls are normal, if the you would have told about the noise in the reception, maybe we could have given to you a solution.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mineola, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 March 2012

This is a relatively small property right off of a main plaza with easy access to the Prado and other sights and 10 minutes walk from the Atocha Train Station.
Front desk staff very good, the breakfast buffet was a welcome "american" breakfast as a change from the usual.

We had a 1 bedroom junior suite; this are a bit dark as they are on the atrium not facing the street but quiet and wonderfully large for a European hotel.

Great value in February and Marriott points as well

Room Tip: suites are larger but darker
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Health_Care_Lawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

This was a stylish hotel at a good price. We stayed two nights and the first night was fine, but on the second, the heating seemed to go into overdrive. The only way the room was comfortable was with the a/c on full and the window wide open (and it was -4C outside!). We complained at reception (which was also overheated) and they said they'd send an engineer while we were at dinner, but it was no better when we got back. The second night's sleep was awful due to the temperature.

On the upside, the staff were friendly and helpful (to a point). The free mini-bar (non-alcoholic drinks only) was much appreciated. The location, near the central railway station is handy for the airport and day trips around the area. It's also walkable to the centre and main museums (around the corner from the Reina Sofia art gallery). For a railway station area, the neighbourhood is not bad. We didn't explore the local tapas bars, but they seemed to be full of locals, which seems like a good sign.

The wi-fi and breakfast seemed overpriced, so we skipped them.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rbgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, South Korea
Level Contributor
554 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

No central location, but it's quite close to Atocha Renfe train station as well Atocha metro station. So you can take the train to the airport as easily as the metro to the centre.
The hotel has been recently renovated but the building is clearly old. Rooms are tiny but the beds are quite comfortable. Cleanliness was an issue: we found the old radiator in the bathroom quite dusty. All bathroom amenities are provided. No kettle in the room. Service was the Spanish standard - friendly and straight forward. No free WiFi in the rooms, only in the lobby.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hazinheira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Hotel Carlton Madrid

Property: AC Hotel Carlton Madrid
Address: Paseo Delicias 26, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #158 of 444 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Carlton Madrid 4*
Number of rooms: 112
Reservation Options:
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