Alot has already been written about the excellent service and hospitality of all the staff, we certainly echo these sentiments,from the doorman, room service, reception, concerige and all the housekeeping staff everyone was warm,welcoming and just could not do enough for us in our four day stay.
We joined the leading hotels of the world and booked through leading hotels website we received a complimentary upgrade from deluxe to supreme room. We also got free continental breakfast and amazingly a lovely gift in our room each day which ranged from tin sweets to chocolate. It was also our anniversary when we arrived and the management delivered a lovely hand written note (lost art) and bottle of moet champagne and tray of chocolate covered strawberrys to mark this occasion. Each night our turn down service even laid nightclothes out on the bed and lovely chocolates. The breakfast was ample and I had beautiful freshly squeezed juice and freshly made eggs of my choice each morning with a massive selection of pastries and breads all wonderful. Staff seating guests were wonderful and extremely accomodating to requests.
The location is fab its really one of the nicest areas in madrid with access to all attractions very safe and felt plush. Hard Rock cafe under hotel really handy and nice for lunch or cocktail although the cocktail bar area attached to hotel was wonderful also. We did have room service dinner one of the nights having walked and walked visiting museums and NASA exhibit and the food was nice. I wouldn't exactly rave about it but both my husbands chicken dish and my own pasta dish was nice and no complaints. They even provided a lovely candle and a bottle of cava on the house which was amazing...
The only one minor thing and its really a suggestion for the guest services/management, the mattress were very good however they were very firm. My husband had no problems at all with this and slept like log but I do not like this firm a mattress and did toss and turn to get comfortable on the first night. They were extremely accomodating and put an extra duvet on my side to act like a mattress topper for the remainder of the stay. However I have noted others have commented on firm mattress and would suggest the hotel invest in some memory foam mattress toppers which they could utilise for guests who request. The reception did note that some guests had used the extra duvet option so I am assuming I am not the first to note. However this is just a personal preference so I did not take anything away from the hotel for this. Everything else was just so perfect and actually sets the bar very high for future trips and hotels. The room itslef had view and was spacious and bed huge proper king size and not two joined together. The bathroom was not tiny as everyone has suggested but not huge either but very plush, lovely etro and clarins products.
They are updating spa/gym and my husband used the reebok club and said the services here were wonderful and only five minute walk away so not big deal.
enjoy your stay and yes we will definately return
- Official Description (provided by the hotel):
- Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more less
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- Also Known As:
- Gran Melia Fenix Hotel Madrid
- Gran Melia Madrid
- Gran Melia Hotel Madrid