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All reviews great location puerta del sol plaza mayor bathroom door pedestrianised street central location lovely room air conditioning within walking distance small balcony family room short stay nice breakfast min walk small hotel double bed excellent hotel
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31 - 36 of 1,217 reviews
Reviewed April 3, 2018

Am use to and accustomed to the comfort of an box spring and a mattress - no such thing at this accommodation - actually think sleeping on the floor would have been more comfortable - killed my hips and legs - could not wait for the night to be over.

Also, if recall correctly, cleaning staff had left their supplies and equipment outside our door - had to move it out of the way to gain room access, even after we called front desk, they never came and got it. Also close to elevator and heard it open and close all through the night. Not a happy situation for us.

Room tip: If all the beds the same, no good room there!
Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank earthauburnred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 30, 2018

Very convenient location - just a short walk from metro stations - Opera (for airport) or Sol (for trains) . Walls are a bit thin and we were facing the pedestrian street which could be noisy. Clean but a bit shabby with not a lot of storage space in the room. We didn't take breakfast but there are plenty of cafes around

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana S, General Manager at Petit Palace Opera, responded to this reviewResponded April 2, 2018

Dear John,
Thank you very much for choosing Petit Palace Opera Hotel and sending your feedback. We are pleased to know that we meet your expectations and that you were especially satisfied with our location.
We work to satisfy our guests and their opinions are what always guide us in doing so.
We would be delighted to welcome you back soon.
Warmest regards.
Ana Sanz
General Manager
ana.sanz@petitpalace.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018 via mobile

Petit Palace Opera is ideally located for navigating central Madrid. The rooms are comfortable and well furnished. The service of the staff (Daniela at reception in particular) cannot be praised highly enough. Would certainly recommend to anyone visiting Madrid!

Date of stay: March 2018
Trip type: Travelled solo
1  Thank jamielV2482LO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana S, General Manager at Petit Palace Opera, responded to this reviewResponded April 2, 2018

Dear Jaime,
We would like to thank you for taking the time to send us your comment about your stay in our hotel.
I am glad to read that you were happy with our rooms and our services. I am really gladfull about your personal experience and about the way our employees had treated you. I will pass along your praise to our entire staff, but in particular Daniela.
Thank you very much for recommending our Hotel.
We would be delighted to welcome you back soon.
Kind regards.
Ana Sanz
General Manager
ana.sanz@petitpalace.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2018

Great location, walking distance from city centre and most museums
Friendly staff, multilingual, accommodating requests
Very nice breakfast with diverse food and nice atmosphere
Small hotel with quiet rooms

Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank PascaleM_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana S, General Manager at Petit Palace Opera, responded to this reviewResponded February 27, 2018

Dear Pascale
Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location.
We are really gladfull about your personal experience and about the way our employees had treated you, we will pass along your praise to our entire staff. We are happy to know that you liked our buffet breakfast.
We would be delighted to welcome you back soon.
Warmest regards.
Ana Sanz
General Manager
ana.sanz@petitpalace.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 16, 2018

Perfect place for a short break. Staff were exceptional, breakfast buffet to die for, perfect location for exploring. Very slight downside - the room was a bit small, but no problem for a short break. Decor a bit tired, but spotlessly clean. Typical mid-range city hotel, with five star service and breakfast.

Date of stay: February 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank TsMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana S, General Manager at Petit Palace Opera, responded to this reviewResponded February 19, 2018

Dear Guest,
Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location, Buffet Breakfast.
We are really gladfull about your personal experience and about the way our employees had treated you. We will pass along your praise to our entire staff.
We would be delighted to welcome you back soon.
Warmest regards.
Ana Sanz
General Manager
ana.sanz@petitpalace.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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