We learned after several days in Madrid that grabbing an eticket for museums ahead of time allowed us to get into shorter lines. So we did the same for a train ride to Toledo. BIG mistake. For some reason, their scanners will not scan the bar code on a phone so you MUST get a printed ticket. Unfortunately their computers were down so we couldn't get the printed tickets in time. We were told that there was no refund option. We tried getting tickets for a later train but with the computers down we waited an hour with no luck. Such a waste of money and a beautiful day! This gives Spain a big black eye in my book. I've used trains all over Europe with no problem. It's shamefully bad service.
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