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“No gym or spa available”

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Iberostar Las Letras
Ranked #47 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 26 March 2012

Despite the marketing and in-room materials referencing the gym and spa, these no longer exist, and any alternatives are not convenient. Also, breakfast service is from a very late 730am and there is no room service until that time. So with no tea or coffee facilities in room, and no gym, those awake early through jet lag will have to find other ways to keep themselves occupied!

However, hotel location is good, rooms are spacious and comfortable and the ambience is very pleasant!

  • Stayed: March 2012, travelled on business
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3  Thank mguyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 March 2012

We stayed here on a recent trip to Madrid after visiting the same hotel several years ago when it first opened. The hotel has held up really well. Take one of the higher floor, upgraded rooms with the larger balconies. The views at night are really nice and the street noise is sort of pleasant. Their toiletries are nice too. The cocktail lounge (which doubles as the breakfast room) is less of a scene than it used to be but still a really nice place to meet friends or relax after a day of shopping. We travel a great deal and this is still one of my favorite hotels. Extremely pleasant. The people who work are a little formal and may appear stand-offish but everyone was always really nice. Free computers in the business center/library in the basement make it convenient if you aren't traveling with your phone or pc and need to check social media or email. The surrounding area is really cool to. There are some great vegetarian restaurants and Chueca is literally right at your doorstep.

  • Stayed: January 2012, travelled as a couple
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1  Thank Michael-and-Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2012

The location on Gran Via can't be beat although most hotels on Gran Via would be just as convenient. Decent size rooms and bathroom. Bathroom door is a thin sliding one so sounds can easily be heard in the rest of the hotel room. Breakfast provided by the hotel is 12 euros and includes a good spread of fruits, sliced meats, cheese, yogurt and bread.

My main complain will have to be the Internet. It's spotty and will often disconnect after losing signal. Over the course of using it for a few hours during siesta time, I had to reconnect about 10 times. May not be as big of a nuisance for everyone. Also of note although it is of no fault of the hotel, there is a plaza about two blocks away Plaza de la Red de San Luis that has many night-time "working women." Be advised that hotels near Gran Via will be located near this plaza and may not be children-friendly.

  • Stayed: March 2012, travelled with friends
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Thank Donna171171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2012

This was my second stay in this year; spent 2 nights. The location is perfect! It's on Grand Via which is the most famous street. Metro is 1 minute away on foot. Plaza De Sol is 5 minutes away on foot. All the pubs, restaurants, crowded streets are on walking distance. The hotel has a style. You'd love it! Rooms are big enough and clean. TV was small size. Ask a room which is on Grand Via side! You can watch the street from your balcony. Since my last visit they established a lobby and restaurant which has the best view that I have ever seen. Wi-fi is free of charge. The only problem is breakfast. It is really poor. And the price is high due to it's location I guess. Staff was ok. Check-in & out took short time. Next time I will stay there again.

  • Stayed: March 2012, travelled on business
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2  Thank Senol84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

Stayed for four nights. Nice reformed building, small lobby, modern rooms, (ask for a high floor room with balcony ( sunny) facing the lateral street (quieter rooms), good service and efficcient cleaning, we would go back!

  • Stayed: March 2012, travelled as a couple
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1  Thank hgoldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

We loved staying at this hotel - it's just beautiful from start to finish. The rooms were well designed with high ceilings, wonderfully light, with perfect comfortable beds. The roof terrace is lovely too. Highly recommended. We would go back in a heart beat.

Room Tip: Front of the building on Gran Via is a noisier, but it didn't bother us.
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  • Stayed: April 2011, travelled as a couple
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1  Thank MattJGibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

Stayed here for a few nights in the summer of 2011. Great stylish hotel and large bedrooms. The bathroom was great and had loads of storage space, plus had a balcony as well which was great.
The rooftop bar is fantastic and a great place to start the evening. We could walk everywhere and find our way back easily.
Some of the restaurant/breakfast staff were a bit stand offish but others and reception staff made up for it.

Beware - when we arrived at the airport we waited ages on a bus in to the city centre and eventually got a cab. The driver took us all around the city and it cost us about three times what it should have. Make sure you don't get ripped off when arriving in to a new city!

Room Tip: Request a balcony
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  • Stayed: July 2011, travelled with friends
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2  Thank mistykid3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Las Letras

Address: Calle Gran Via 11, 28013 Madrid, Spain (Formerly Hotel de las Letras)
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#21 Business Hotel in Madrid
#26 Family Hotel in Madrid
#38 Luxury Hotel in Madrid
#40 Romantic Hotel in Madrid
Price Range: $198 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Las Letras 4*
Number of rooms: 109
Official Description (provided by the hotel):
The IBEROSTAR Las Letras Gran Via hotel is a boutique hotel that's ideal for guests who seek an enchanting experience in Madrid, brimming with the charm of the city's Barrio de las Letras district. Located on the Gran Via, the Las Letras Gran Via hotel invites guests to enjoy fantastic services such as casual fine dining at its Al Trapo restaurant. Not forgetting, its rooms with a terrace and Jacuzzi, fitness centre, library, accommodation for pets, free Premium Wi-Fi...The hotel is perfect for a tour of the main points of interest in Madrid's city centre, and it's also close to the theatres and musicals on the Gran Via. ... more   less 
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Also Known As:
De Las Letras Hotel
De Las Letras Madrid
Hotel De Las Letras Madrid

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