This is a great hotel. Located in an excellent spot in Madrid’s center, close to the Gran Via Metro station, it has modern and comfortable rooms that are clean and spacious.
But what really makes the Petit Palace Triball great is its amazing staff: We booked a room to May through Expedia in a non-refundable offer. As luck has it, our flight got cancelled. After checking with the agency, we realized we had to push our visit 1-month forward to June. Being non-refundable, we were worried for losing the money paid for the room. However, once we contacted The Petit Palace, they helped us re-book our visit to our new dates and helped us sorted everything out with Expedia (Thank you Patricia! You are the best!).
Once we got to the hotel everyone was always super-friendly and eager to help: When it unexpectedly started raining one evening – they offered to lend us umbrellas. When we had to checkout a little later, they let us stay in the room until 1 o’clock.
The Petit Palace Triball is going to be the hotel we recommend to all of our friends whenever they come to Madrid.More
- Free Wifi