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All reviewsnice hotelnice bathroomrecommend this hotelroom was largethe underground car parkrooms are cleanper daythe main streetfree wifiold townport
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Reviewed September 27, 2017

The hotel is somewhat outdated but not disturbingly so, good service, two keycards, pleasant room, nice bathroom. Breakfast okay but not enough personnel to keep up with the empty trays. Location somewhat away from the port, we took two of the walking tours that the hotel suggested, walked 12 km.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Veronica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded October 16, 2017

Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 8, 2017 via mobile

This hotel just is a joy. Staff are very helpful. The room we stsyed in was spotless. Location was first rate. The nights sleep was faultless. This hotel was a real find. Thinking of moving to Spain will use this hotel as our base time and again

Stayed: August 2017, travelled on business
Thank Colin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded August 15, 2017

Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 29, 2017 via mobile

We booked the hotel last minute and to be honest can't really fault the hotel for the price. The rooms are clean and the air conditioning works in the rooms.
The only thing to consider is the parking. You park under the hotel to left. Which is €13 per day. Which is very tight but that's fine.

Stayed: July 2017, travelled with friends
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded August 4, 2017

Dear client,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 24, 2017 via mobile

Pretty OK hotel on the Main road with a garage under cost €13 to park 1 day. Very hard to park loads of pillars but helpful guy down there. Hotel itself not new, very spanish style with interior. Breakfast ok, good mix if food. Free wi-fi worked good. A little overpriced but would perhaps come back again!

Stayed: May 2017, travelled as a couple
Thank OzoneHostile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded May 25, 2017

Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 8, 2017

The room was large and reasonably well appointed, but the air conditioning system did not work so we suffered a poor nights sleep. Also people in a neighboring room were so loud we had to stay awake for three hours until they quieted. Not a good night for weary travellers. I complained to the night manager at about midnight and he told me we would be refunded for our stay, but in the morning the desk clerk only had a complaint from for me to fill out. He required full payment. I have yet to hear from management. The only communication I've had from the Sercotel chain is an offer to join their club. That's not likely. By the way, the WI FI signal did not reach our room.

Room Tip: Good luck.
  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank panajef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded May 12, 2017

Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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